This place is wonderful with experienced help and very reasonable. I was shocked at the cost…read more(reasonable) of looking at my printer and the person who actually fixed it did not charge any more for the problem. I would highly recommend this place if you are looking for printer repair or for buying printer ink cartridges. They are also always available by phone (this is new in this era of leaving a message and I'll get back) so if I could give more than 5 stars I would as this is one of those hard to find and great places to help you with your printer issues.

Super helpful, efficient and knowledgeable. I would definitely recommend them. Thanks!read more

I've been coming to this Staples on Pump Road for years, and the customer service is consistently…read moreoutstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn't hesitate, he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there. 11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism

I have used this store to handle Amazon returns and to purchase a few items. Staff are sometimes…read morenice but generally I get the feeling most are trying to avoid making eye contact and don't jump in to help. The Amazon return process needs improvement. The cashier working the front handles the returns. But there is a separate line for the Amazon returns. Recently, when I visited, I was the first person in line for the Amazon returns while there was one other person already being helped by the cashier. The cashier glanced in my direction, so I know she knew I was there. The person she was handling was having a very slow transaction as he kept requesting different things. No problem, that's not her fault. But then, she proceeded to help the next three people that came in the cashier line, even though they arrived well after me. I decided to interject and ask if I was in the right line for Amazon returns. She looked at me, curtly said yes, then went back to taking care of the cashier line. Not a great way to handle the situation. I honestly try to avoid this store but sometimes cant due to the Amazon returns.

Hard workers, always at help,much respect!!years of experience helping the public no matter what!read more

OfficeMax ...as in Office Maxium... should change its name to OfficeMin as in Minimum. This store…read moreis the K-Mart of office supply stores. It's close by my house, so if I'm desperate for something I need right away, I'll venture in. Occasionally they will have what I need, poster board, highlighters, etc. But more often than not, I can't find the item I'm looking for. The shelves are under stocked and the service is understaffed. The employees don't seem to like their jobs and when I asked someone to help me locate some bankers boxes, he goes, "check the box aisle". Really? I just did, that's why I'm asking you. "Well, we must be out, check our website." Naw, that's ok, I'll try Staples. Way to lose customers.

Yes, service was fast and fabulous today. I'll recommend to my family and friends for sure. Thank…read moreyou.

Be wary of using the UPS drop in service. The person behind the counter asked what am I shipping,…read moreand the item got scanned before 5PM, but got picked up 2 days later, and then the item ended up being damaged during shipment. Sounds really fishy, and makes you question the whole chain of events.

I trust my printing to no one but Service. They have been family-owned since the 1920s.read more

From the owner: Our print shop has seen Central Virginia grow and change in many ways while we have provided…read moreup-to-date quality printing and service for over 90 years. If you need quality one, two or four color printing, bindery services, or color copies please call or email and let us know what we can do to help you and your company SAVE time and money.

Great customer service! We were from out-of-town and needed copies quick. We popped in and was…read morepleasantly surprised. They were very helpful , our copies were made quickly and we were on our way in a few minutes. Highly recommend!

I've been a very happy customer of ALC Copies for nearly 20 years, since Shane worked with John on…read moreEast Market Street, just beside the railroad tracks. They always went the extra mile for me, delivering better copies than I could have expected from often-poor originals. The service is friendly and professional, I like working with local independents, and these are people I'd run into at my daughter's soccer games and just about anyplace people would gather. They've also got more capabilities than I know how to list. Mostly I needed large color copies for design presentations, and they always looked great and the turnaround was quick as well. Highly recommended!

I have purchased furniture from the Wooden Chair many times! The furniture has been good quality…read moreand the customer service was always friendly!

My all time favorite homemade furniture store. My husband and I shop here pretty regularly. We have…read morealways purchased some type of furniture every year, rather it be a bookcase, outdoor bench, or many other fine furnishings. This place is owned by local people, very friendly, knowledgeable about their furnishings, offer good advice when asked, they are not pushy at all, very clean and upscale shop. Highly recommend shopping here!

I cancelled an order in store. The money at the time was only soft posted. It did not fall off and…read moreit hard posted to my account. I called customer service and spoke to Gladis, Katherine, and Annabelle. None of which were helpful. Office Depot has my money and will not issue a refund. Simply telling me to go to my bank and dispute the charge. What an absolute runaround for something they need to send back on their end. And Katherine hung up on me when she came back from putting me on hold. Absolutely awful customer service.

Bought a desk from them. Had a tough time getting help while inside but was able to place an online…read moreorder quick and pickup the same day. Minus one star because we couldn't find help inside the store!

Very friendly people cute little place. We needed something printed off of an email, scan, and a…read morefax done while we were passing through town. Heather was very helpful and completed all her tasks quickly at a very low price. Highly recommended.

From the owner: George Melton needed business cards in a hurry. With no printer to accommodate his time frame, he…read morepurchased an offset press and began printing his own cards. Local businesses began requesting printed materials and Rapid Printing was born. In 1975, when George's son, Jim, was running the business, he added the sale of office supplies to fill a much needed niche. In 2011, Jim's daughter, Liz, took over and has added more retail stationary, note cards, invitations and wide format printing, such as banners & signs.

FedEx drop point in Office Depot on Carl D Silver: Just a FedEx drop-off point, but they do NOT…read moreaccept electronics boxed up; even with the box already labeled to ship out. The attendant for the "FedEx" area was helpful, but he was quite terse, telling me they don't ship for FedEx. So I lifted up their small FedEx sign to show that they do in fact ship for FedEx. He remained terse, asking with a chip on his shoulder, "what's in the box?". At which point I then replied, " an electronic". So he then told me to "read the sign", without even looking at me. I said "excuse me?" because he initially mumbled it at first. But the second time, he made sure he was loud enough to understand. The FedEx sign states that this location does not accept electronics, such as phones and batteries. Overall, for FedEx drops, I recommend avoiding this location because it is not worth the hassle. The employee could have been more professional, pleasant, and polite, and the FedEx "rules" for this location, make it an inconvenient, less than ideal drop off location.

Since I moved to Fredericksburg last summer, I have been in this store twice. Both times were a…read morebad experience. Store looks 100 years old, computers/cash registers are 1990's slow computers. Today the person in the printing area was just plain rude. I'm not going to go into all the details, but the other customer and I were at a loss for words with his actions. I spoke with the store manager and the expressionless conversation with him didn't add any faith in the store. The store manager ended up helping me out with what I needed done. After everything was done, the manager walked off to another area. He was standing right next to the rude employee, there were other customers, he didn't check in with him to see if he needed anything. I assume the whole rudeness to customers is going to be ignored. I don't expect him to correct him in front of customers, that would be wrong. But by walking off and not even checking in with him and seeing if he needs help tells me that the manager is not invested in the store and pretty much re-enforced bad behavior is acceptable.