I can only give Key Marine services 1 star, I'd like to use NO STARS! It was such a terrible service. They took too long to get my generator up and running! Also, have you ever tried to sleep with a diesel fuel smell? They spilled diesel fuel into the locker and it went thru the whole galley and cabin! Talk about toxic! The mechanic said , oh don't worry it will dissipate in a few days! WTF?
If you are looking for marine services, I DO NOT RECOMMEND Key Marine Services. Check out our consumer alert sheet! It was so bad, I don't wish to have anyone else use their services! See below!
Key Marine Service...
CONSUMER ALERT
I wanted to share an experience we had with Key Marine Service in hopes that no one else has to go through the same issues. We hired them to install a generator on our Cat. They assured
us they had done this several times before and it would be no problem. A monin later and several problems, over 6 thousand dollars spent on the install and our generator was still not operational. The boat was a mess because of the work and traffic and we were over it.
Here is what Harbor Marine Electric found when they came to the boat to inspect and correct the issues:
Inspect generator install. Found DC fuel and water pump relay getting power from coil side of run circuits, load side of relay feeding both pumps are not fused, remove all installed wiring and will reroute to power and control from
the panel win proper protecton. urte supply power was on in inis connguration and te generator was not running. the water pump would just fill up the exhaust of the generator and then start filling up the motor with water AC power connections
wIth wrong terminals and neutranor grounced at generator. will replace terminals and wire properlv to case ground. Harness cut and extended with poor connections, remove spliced in wire and return to original length and reroute to panel to allow for correct lenath of harness
Preheat and bypass switch not a temporary on switch (either failed or incorrectv installed. temporarilv install correct switch undr the correct type of switch can be ordered. niector return rack seals in the wrong location installed on top of the return rack instead of the bottom.
causina a fuel leak. in an attempt to stop the fuel leak everything was overtightened. Remove return rack, special seals with return holes in them are unusable due to overtightening and found 2 out 3 iniectors with paint chips
Inside, was able to remove with vacuum. Covered and awaiting parts order.
We ended up hiring Harbor Marine Electric to come in and correct everything that was wrong and dangerous. Tyrone and his team did an outstanding job fixing the mess that was handed to them. Even with ordering new injectors they had everything straightened up in 4 days.
It cost me over $4,000 to have Key Marine Services messed cleaned up and made right. What was Key Marine Service response? They were sorry, gave me $1,000 refund and $1,000 towards any other future services, like I'd ever let them near my boat again.
Josh told me he was sorry they couldn't do more. Sorry?? They could have done more, they could have stood behind their poor performance and picked up the bill, but they didn't. If you're considering using Key Marine Service you really need to think long and hard. They choose to put my wife, me and my boat at risk and chose to not stand behind their performance.
Marion Shelton SV La Reina read more