Firstly I would like to start by saying I am not a Greater Niagara federal credit Union member. I…read moredo not bank with them but after my 2023 tax return refund was accidentally deposited to their Branch I know now of the Banks existence. While filing taxes the last 2 digits of my banks routing number was incorrect. Niagara Choice federal credit Union being the correct bank it was suppose to deposit to but with 2 wrong digits it was sent to Greater Niagara bank. My tax return was said to deposit on Feb 16 & Feb 22 in total amount combined $6,000. At date said no deposits were made to my bank acct. Irs stated money had been infact deposited so I went over my paperwork realized the error right away. Figuring out which bank the wrongfully entered routing number belonged to being Greater Niagara. Now I've called this bank both locations even stopped in person to the banks location on military road in Niagara falls they all stated my tax return was not there they never received it. In fact if they had it wouldn't of gone thru because my acct # entered was correct and with having 5 digit account number long beginning 158 it doesn't exist there let's not forget my Name Alexis Jaehn is not a member there. So no name match no bank account # match only the routing number. Now this being my error to begin with I put blame on myself but what really tickles me is I've spoken to the bank first week of March in person and by phone with no result. Now here we are in Aug 6 months later I call greater bank again and said look I've did foot work waited 120 days for investigation I've t down the tax refund processing line it all leads to your Bank. If you guys don't infact have my tax return then I want the trace # you guys either sent it back because I have trace number for both federal & state refund was sent to you. Now only now they have admitted to holding my tax return & kicked it back to the tax preparation. It only took 6 months for the bank denied multiple times they didn't have my return. I was not given an apology I was only told by bank teller to not make my mistake again. Which is just ignorant because people do make mistakes but I called you multiple times informing your Bank of my mistake you shunned me away. It being obvious your Banking system or employees which ever also makes errors because I'm living proof of it. I appreciate all the support & help your bank has given me which was none. I forcefully fixed it myself. Thank you guys! This would of never happened at Niagara Choice federal credit Union because they would of actually taken my seriously and investigated my allegations.. Now my refund is finally being mailed hopefully I'll get them in the next 2 weeks which is the middle of Aug 2024. If you took the time to read my complaint thank you. In case you didn't catch my name above again it's Alexis Jaehn not your member & never will be.

My whole family have been members here for 15 years, since they absorbed my previous company's…read morecredit union when the plant closed. The interest rates you receive on a shares account and on CD's are better than you get from a bank. We recently took out a new car loan there also. It pleases me to tell the car dealers that we can get a better rate here than they are willing to give. The loan officer was extremely helpful and friendly. I have not had a checking account here, just savings, CD's, and loans.

My first visit to this location. I was looking for newer bills for an upcoming trip. It's a…read morefairly large location and was busy. There were 2 tellers but only one seemed to be helping customers when I was here. Staff was helpful when I got to the teller. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Best staff, greet you every time. Everyone is nice and professional. Love this location.read more

I've had an account here since 2020. When I try to make large purchases, they freeze my account…read moreuntil I call and explain that I'm trying to make a purchase (i.e. buy a new dryer, book a vacation, etc). Just today, I've been trying to purchase a new oven for my house and they DISABLED my freaking account. I'm pissed. No explanation. I'm closing my account.

I've had an account here since 2017 and for a starting bank it's a great choice. It is a bit…read moredifficult if you want to use something such as TrueBill to track your subscriptions and expenses for example because this bank isn't listed on any of those apps, because it's such a small bank. I appreciate the community experience of a small credit union, but it can be a bit difficult because there are only two branches. I've never really had a problem here and they're very accommodating. A great choice for a first bank experience! I've also just learned that they have something called shared banking with other credit unions that you can do business with them and still have your account but at have to look into it further on their website. I also love their feature of online banking through their app. Very user friendly.

Terrible customer service and they lock their doors early! Looks like they leave a lot of people…read moredisappointed

I recently had my banking information hacked and as a result had to change my account numbers…read more Because I use Bill pay and had several bills paid from the closed accounts I incurred numerous overdraft and other fees. I asked the bank to vaive these fees due to the circumstances but they refused. I also have accounts at Bank of America and had similar issues however their branch manager was very understanding and vaived all fees. If changing everything over again wasn't such a hassle I would move on from Northwest. I still may. This is a terrible bank. All about the $$$ and not so much about the customer.

My son asked to deposit a federal check of mine into his account for school tuition was then told…read moreto have us both endorse the checks. We both endorsed BOTH checks. The Manager then proceeded to the window and asked If I had an account anywhere and since I said no they asked how I paid my bills. They then proceeded to say that its Not that they couldn't deposit the checks it said they would not deposit the checks after we already cleared it with them and we were told to endorse the checks. I then asked the manager why they had us endorse the checks and how we were supposed to cash them and she proceeded to walk away from the windows and would not speak to either one of us. Sending us away with two checks endorsed by both of us when this is the bank my son belongs to. Now they wont give him his money thay has cleared out of his bank account

What's so great about Boulevard Federal Credit Union? First of all, they have NO sneaky fees. The…read morestaff is friendly and fast. Unlike other banks, they have never been hacked, so your money is safe. If you have any problems, they are happy to help fix them (Like switching money to an another account, technical help, getting a loan, stop payment, etc.). They have convenient weekday hours, a drive-up teller, a 24 hour ATM, and a drop box. In addition, the BFCU supports local causes, has a yearly driveway sale for venders and the public, and collects items for the homeless at certain times of the year. They also sell movie tickets at a discounted rate. There are opportunities to serve on the board and join in yearly parties and meetings. They are everything a local bank should be!

I strongly suggest avoid doing business with this sub branch. They are incompetent when it comes to…read moreany transaction other than a simple deposit or check cash. They completely lost my deposit of $1000 done by bill pay from another bank. When I asked for assistance in this matter the girl "A" Told me she doesn't have time. Poor service at this branch other than a simple transaction a monkey can probably be trained to do.

I absolutely do not recommend this bank based on the inept manager. Gives lots of false…read moreinformation, trying to move an IT A to another bank was a nightmare, it's like he did it wrong intentionally

If i could give zero stars i would, this has to be the worst bank I've ever dealt with. Nothing in…read moretheir system is current, their mobile app is always down and the people that work here are incompetent. They also charge your account for fees for services that I declined when signing up for the account.