Cancel

    Open app

    Search

    Services - Keybank

    Personal banking

    Keybank Photos

    Recommended Reviews - Keybank

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Maria B.
    4914
    4387
    5797

    2 years ago

    Helpful 7
    Thanks 1
    Love this 5
    Oh no 0

    4 years ago

    Best staff, greet you every time. Everyone is nice and professional. Love this location.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    People searched for Banks & Credit Unions 2,101 times last month within 15 miles of this business.

    Verify this business

    Greater Niagara Federal Credit Union - Greatrer Niagara Federal Credit Union - 
With 2 great locations in North Tonawanda and Niagara Falls, NY

    Greater Niagara Federal Credit Union

    (2 reviews)

    Firstly I would like to start by saying I am not a Greater Niagara federal credit Union member. I…read moredo not bank with them but after my 2023 tax return refund was accidentally deposited to their Branch I know now of the Banks existence. While filing taxes the last 2 digits of my banks routing number was incorrect. Niagara Choice federal credit Union being the correct bank it was suppose to deposit to but with 2 wrong digits it was sent to Greater Niagara bank. My tax return was said to deposit on Feb 16 & Feb 22 in total amount combined $6,000. At date said no deposits were made to my bank acct. Irs stated money had been infact deposited so I went over my paperwork realized the error right away. Figuring out which bank the wrongfully entered routing number belonged to being Greater Niagara. Now I've called this bank both locations even stopped in person to the banks location on military road in Niagara falls they all stated my tax return was not there they never received it. In fact if they had it wouldn't of gone thru because my acct # entered was correct and with having 5 digit account number long beginning 158 it doesn't exist there let's not forget my Name Alexis Jaehn is not a member there. So no name match no bank account # match only the routing number. Now this being my error to begin with I put blame on myself but what really tickles me is I've spoken to the bank first week of March in person and by phone with no result. Now here we are in Aug 6 months later I call greater bank again and said look I've did foot work waited 120 days for investigation I've t down the tax refund processing line it all leads to your Bank. If you guys don't infact have my tax return then I want the trace # you guys either sent it back because I have trace number for both federal & state refund was sent to you. Now only now they have admitted to holding my tax return & kicked it back to the tax preparation. It only took 6 months for the bank denied multiple times they didn't have my return. I was not given an apology I was only told by bank teller to not make my mistake again. Which is just ignorant because people do make mistakes but I called you multiple times informing your Bank of my mistake you shunned me away. It being obvious your Banking system or employees which ever also makes errors because I'm living proof of it. I appreciate all the support & help your bank has given me which was none. I forcefully fixed it myself. Thank you guys! This would of never happened at Niagara Choice federal credit Union because they would of actually taken my seriously and investigated my allegations.. Now my refund is finally being mailed hopefully I'll get them in the next 2 weeks which is the middle of Aug 2024. If you took the time to read my complaint thank you. In case you didn't catch my name above again it's Alexis Jaehn not your member & never will be.

    My whole family have been members here for 15 years, since they absorbed my previous company's…read morecredit union when the plant closed. The interest rates you receive on a shares account and on CD's are better than you get from a bank. We recently took out a new car loan there also. It pleases me to tell the car dealers that we can get a better rate here than they are willing to give. The loan officer was extremely helpful and friendly. I have not had a checking account here, just savings, CD's, and loans.

    Keybank - banks - Updated May 2026

    Loading...
    Loading...
    Loading...