Not my bank, just ran in because I wanted to make some change (80 bucks worth). I guess because I…read moredo all my banking on line, and don't have a store front bank, I was clueless on the process. First I was asked if I had an account, which I thought weird, I just want change. But okay..Of course I do not, explained I just wanted make change, she then asked me how much, 80 bucks. She agreed ok, I can do that for you. Then I had to provide my ID, which then had to be entered into her computer. All this for 30 singles and some some fives. They were nice, but the whole process what just strange to me. Would of be easier just going to Tops for change!

This is a terrible bank. They started sending me e statements. I didnt sign up for them. I want…read moremailed statements. If I try to view the statements it wont open because Im not signed up for them. Why can't they just fix this . Ive called three times. They say its fixed but its not. I talked to a lady today who lied to me . She said my husband signed up for them. My husband died 5 years ago. I told her he's not alive she said well he signed up for them. Ive only started getting e statements last year. I was so upset with this evil woman.

Chase bank is great. My money grew fast here!!! The workers are Proffesionals. Make every…read moretransaction easy

3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they…read morehave. This is a fairly large size for a bank these days. We have a couple of tellers and a couple of bankers. There is atm machine. Parking is very minimal, but it is a private lot.

I went in and spoke with Monica this morning regarding opportunities and support for starting a…read morebusiness. She was so welcoming, friendly, and helpful! She even went above and beyond to make sure I felt comfortable, inviting both my dogs in to say hello! I have been walking by almost daily since moving back to the city. Anything that Monica felt was beyond her scope, she made sure to listen carefully; strategically approaching the challenges I presented with a "let's find out together!" approach, rather than acting "too busy" or worse, turning the questions back on me and making me feel insecure. I love that it is a physical location, a quick walk away from where I currently live for problem solving with a real human. Monica is a superstar, I cannot give her and her team enough praise, gold stars today! Did I start the business? No! Turns out you need to be "Established" ! Waiting for an email on those directions. Stay tuned!

Opened an account here with my wife. This bank is fantastic for one simple reason…read more It is one of the only banks that I'm aware of that has a no-minimums, no-fees checking account available. Called Citizen's Bank and B.O.A. --- all of these banks wanted to actually charge me a monthly fee in order to use my money and extend credit. Either that or they wanted me to jump through hoops like setting up regular deposits and etc. What?! Ain't nobody got time for that. Evans Bank was one of the good guys. No fees with no stupid rules or minimums (except the min of $25 to open the account in the first place). Matthew, the assistant branch manager helped us open the account and personable throughout the process. The account also had some nifty features: if you DO setup a monthly deposit and enroll in paperless checking, you get 1.25% APY and a refund on all ATM fees under $5. Now that's positive reinforcement I can get behind and rave about. Very cool bank that started in WNY and only has a dozen or so branches locally. I'm considering moving my other accounts here after the experience. Thanks, friendly staff!

I love this bank! I never have to wait in a long line. The tellers are always so friendly and…read morereally helpful when you have questions! The only downside is dealing with the Main Street traffic to get here.

Took my lunch break to go to the bank and get an important document notarized and both notaries…read morewere out on an hour and a half lunch at the same time. Common courtesy would say at least one notary should be available for working customers.

This is a huge Key Bank location. Corner of Bailey and Amherst…read more Coming in its one of those old buildings with high ceilings. 4 tellers. A bunch of cubicle/office things for other types of business. We came to get some Canadian money. After calling a bunch of locations this one had the amount we wanted. Parking is street and hit or miss.

07-11-2025 Worst customer service ever. I'm M&T customer…read morefor long time. Just today I was there to withdraw a bigger amount of money. I was at counter, and I asked if we can count all that money somewhere in the office, or anywhere, but not directly on the counter, I was told it HAS to be there?!?! I told them I don't feel comfortable with all those people around but supervisor told me there is no other way?! I asked for manager, girl behind a counter told me manager will be with me shortly, but supervisor showed up again and told me manager will be busy for hours... I did withdrawal of bigger amount before in M&T bank branch, somewhere in Kenmore on Sheridan drive, and they even offer me armed escort. This is my last time doing any business at this branch, or even I'll close my account at M&T for good...

Great neighborhood branch. Very professional and alert regarding identify theft. They will protect…read moreyour accounts.

If you are thinking about using this bank don't. They are rude dont care and if you try and use a…read morecard from somewhere other than their bank on their atm they will take your card and refuse to return it.

Great customer Service in bank and call center. They always solve my banking needs. Go see Marie…read moreMarrano! My grandfather Raffale Was a 100 yrs. Old still went to the mt bank on Mang/Delaware ave! His Birthday was Valenrines Day Deceased May 17th. 1997+ only went to that bank because They knew him! Funny and never to the other MT Banks!

Make sure you get a good relationship advisor to work with you and who has patience. Bank of…read moreAmerica is everywhere in the USA & globally, and has many of branches. Its hard to give reviews sometimes. So between a 3.5 & 4 is my rating!

Crazy long wait time for ONE teller with too much talking from customers. Needs to be a window so…read moreteller can cut it short and not engage in story time

Tried to make a wire transfer mid on a Thursday with no other customers in the building and got…read moretold they were too busy and that I should come back tomorrow. Asked if I need an appointment to make a wire transfer, they just said no that the bankers were too busy today... I could literally see both bankers in an open door office chatting about their upcoming weekend. Unreal.

Bad Customer service: 1. Insurance fax line does not answer…read moreNo pickup No voicemail No confirmation No queue No evidence the line is monitored 2. Customer service phone system traps callers in loops Repeated requests for verification No path to a human No "representative" override Calls cycle endlessly without escalation 3. myinsuranceinfo.com/MTB chat is not real support Scripted responses only No live agent escalation Repetitive loops Cannot resolve upload failures 4. Upload portal frequently fails Upload button unresponsive Session timeouts Missing confirmation Documents disappearing after upload Summary M&T Bank requires insurance documents but provides no consistently functioning method to submit them. Customers are left without a working fax, phone support, chat escalation, or reliable upload portal.

The World's Local Bank…read more I love the HSBC customer service guy I spoke to a while back before I had to go on a trip to China - specifically to Shanghai and Hong Kong. Me: hi, I want to be sure my debit / credit card will work in both Shanghai and Hong Kong. HSBC Customer Service: Let me check to see if we cover those countries (!) Me: Um, do you know what the letters of your bank name represent? HSBC Customer Service: Silence while he is checking to see if HSBC has any branches in China... So, aside from a doof at customer service, the Hong Kong Shanghai Bank Corp. does have plenty of outlets in China- unfortunately my ATM card did not work there... no thanks to the customer service wiener. Not a bad bank overall though.

My bank. I probably shouldn't have Yelp'ed them. Now you're all gonna try to steal my identity…read more Well, don't bother. I don't have any cash in my accounts. Read my other reviews, that's where all my money goes.