I've only banked at this bank a few years since moving to East Aurora, but during the pandemic, the…read moreCanadian bank that I've banked at for 40 years was charging me to transfer money to my US account at the bank of Holland, but during the pandemic, the bank of Holland waived, every time. I like the personal service.

This bank will stereotype you the second you enter the building. They have no problem staring and…read moresticking their noses up in the air, especially if you're tattooed. I attempted to get a car loan from this bank. Not only did I wait patiently for the loan officer to get off lunch, I was always very polite. I applied for my loan, and called the next day as suggested, to find out the results. I was denied. I inquired about a co-signer and was told it would help. So I brought one in, who was also tattooed. He was also stared at and given off looks. We filled out the paperwork and called I'm a day for results. Well, I was denied again?!? What? How? I ended up going to Community Bank to fill a loan app out there, with little expectations. My co-signer was going to meet me there....until I was told I did not even need a co-signer!!!??? So you tell me what that was about at Bank of Holland?! Warning: if you're heavily tattooed or have a unique style, avoid this bank, because they will judge you. I'd give zero stars if I could have.

This has been my bank of choice for about 10 years now. Some of the tellers know me by name, it…read morefeels really good to walk into a bank and have a sincere conversation with tellers who know and remember you. Michelle is the best employee and it makes my day to see her. I feel safe keeping my money with them, that they won't nickle and dime me, I have never had to argue with a service rep about an overdraft fee. They have even moved money from my savings to my checking when I was about to overdraft to cover my butt. I am writing this review because they just called me to tell me that they found someone attempting fraud on one of my accounts. That is how much attention they pay to protecting their customers. As long as i live in buffalo, i will bank with BSCU.

I've only used the drive thru atm, so I can't really give much of a review on this bank…read more I can say, it's always busy & one time I accidentally left my card in the ATM & I called the bank 2 days later when I noticed it was gone & the woman who answered was very nice, pleasant to talk to & issuesd me a new card ASAP !!! It came within a week. So, customer service is great !!

I was here to deposit a check into someone else's account. Deposit. Not withdraw anything. I do…read morethis for a number of people who have trouble getting to the bank. This check was signed. I didn't have the account number. Again, only depositing. I do this all the time. In a bunch of banks. But this one doesn't like to do it. Weird. Easy parking.

I've been with Citizens Bank for a couple years now, it was my first bank account with my first job…read morestraight out of high school. I've learned a lot about banking since then, the hidden fees they don't mention when you first open your account- and try to down play that they told you when you know they didn't. Usually they take off the fee for first time offenders. I also learned to opt for no paper statements because $2+ a statement is just ridiculous. Sadly, I will be closing my account with Citizens Bank once my Claim clears and they give me back my money that is rightfully mine. Three stars for this location, staff are friendly and the guy who was shoveling the walk this past weekend - thank you for holding the door open for me.

we have several accounts at lakeshore savings bank and almost always meet with the branch manager…read moreat the snyder location he is the most helpful, wonderful employee. you are so fortunate to have him on your staff

Excellent customer service and great interest rates !! Conveniently located. Locally owned and…read moreoperated.

This has been my mom's banking institution for... honestly, longer than anyone can remember. A very…read morelong time. Long enough that years ago she came home and announced, with complete confidence, "There's a girl at my bank who looks JUST LIKE YOU." Now, if you knew my mom, you'd know her powers of observation are... aspirational at best. She could see a barber pole and tell you it looks like someone she knows. So I filed this information away with a healthy dose of skepticism. Fast forward to modern times, where I now help manage a lot of her banking and have been coming into Summit regularly for about five years. I've met the supposed "look-alike" several times. Spoiler alert: she does not look like me. She's younger, taller, brunette, and shares exactly zero identifiable features with me. (My mom still insists. Recently she even tried to justify it by saying, "Well, she's lost some weight." I stared at her in silence until she realized what she'd just said and started laughing. So... there's that.) All that aside--this place is exceptional. Because of how warm, friendly, and genuinely "down-home" Summit feels, I eventually opened my own account here too, even though it's no longer convenient to our current location. And I will never close it. They know my mom the moment she walks in. When she fumbles for her ID, they let it slide because they truly know her. They ask how she's doing, remember details about her life, and treat her with patience, kindness, and respect. When I was buying a house, they gathered around to look at pictures, oohing and aahhhing in all the right places like proud friends--not just tellers behind a counter. This is one of those rare places where you feel seen and remembered. You matter here. And as a bonus? My alleged "look-alike" is also an avid reader, so we often end up chatting about books while I'm there--which somehow feels exactly right for a place like this. Exceptional service. Exceptional people. Completely worth going out of your way for.

Forget the bank go here. Rates are so reasonable and very much lower than a normal bank. Everyone…read morethere is very nice and helpful. The only bad thing is two people could not figure out my app and why I couldn't connect other than that, I absolutely recommend this credit union for all your needs.

Fast easy process when I needed a car loan as well as quick online services such as remote check…read moredeposit and easy to use online banking.

I've been a member of the Buffalo Metropolitan fcu for over 25 years. I have been loyal,…read moreparticipated in various promotions. Paid back numerous loans over the years. Customer service used to be excellent. Unfortunately, that no longer exists. It is extremely difficult to get someone on the phone and when you request a call back it NEVER happens. They have imposed ridiculous fees on accounts. BMFCU has become equivalent to a commercial bank! Sorry to say I am looking into another Credit Union and will eventually close my accounts.

All tellers and associate are friendly and make banking easy A+ in my book. Need more bank like…read morethis.

The upper management made an ABRUPT decision to just stop allowing us to use courtesy pay which…read morewe've had available to us for years. The staff provided NO NOTIFICATION TO US, we in turn had already used the courtesy fee to pay for our two utility bills to avoid a shut off. Meanwhile the upper mgmt was very aware of my husband's severe work related injury, which has left him with impaired mobility & unable to drive or work again. They stopped the courtesy pay without any notification causing us accrue more fees as the payments bounced.