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    Alden State Bank

    Alden State Bank

    (4 reviews)

    Applied for a relatively small mortgage just abt 7 weeks ago. Have a good steady job with excellent…read morework history, no outstanding debt, excellent credit rating...no reason to deny or even think about denying. Even have longstanding personal & small business accounts with ASB--no overdraft issues etc. After applying, the only communication from bank was 1 answered call from us 2 wks ago - They told us we would hear from them by end of LAST week. As of today 9/21, nearly 7 weeks later, STILL no mortgage commitment, & Bank Rep is dodging calls from both us & the real estate agent--we have no update whatsoever. *HORRIBLE customer service!!* But they kind of have us. If we didn't already pay the $400 fee - the only thing they were quick about--taking that out of the account - we would so shop elsewhere. You may want to as well if you're looking for a mortgage. FYI I worked for a bank for 20+ yrs & am a Cust Relations Mgr. This is NOT how business should be done! When this ordeal is over, we will most likely move our accounts to a bank that appreciates our business & respects our time.

    Horrible bank with the worst customer service I've ever witnesse. If you're looking for a bank that…read morewill make accessing your money harder than bobbing for apples this bank is for you. If you're looking for a bank who's app never works and declines atm withdrawals from banks they call partners this bank is for you. if you're looking for a bank where the tellers are always miserable and look at you as if you're an inconvenience to them then this bank is for you.

    Citizens Bank - banks - Updated May 2026

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