Fast easy process when I needed a car loan as well as quick online services such as remote check…read moredeposit and easy to use online banking.

I've been a member of the Buffalo Metropolitan fcu for over 25 years. I have been loyal,…read moreparticipated in various promotions. Paid back numerous loans over the years. Customer service used to be excellent. Unfortunately, that no longer exists. It is extremely difficult to get someone on the phone and when you request a call back it NEVER happens. They have imposed ridiculous fees on accounts. BMFCU has become equivalent to a commercial bank! Sorry to say I am looking into another Credit Union and will eventually close my accounts.

We have been members of the credit union for only a few years but have always had a great…read moreexperience here. The counter staff are extremely efficient and always friendly. Deposits and withdrawals are quick and easy. Never have had any problems. We joined the credit union in order to have a place to put our funds as we raised money to get our grandson a service dog. Management was very helpful on setting up the account so it complied with all regulations. Probably the only drawback is a lack of Saturday hours but since I am retired it doesn't inconvenience me. I cannot recommend this organization highly enough and encourage everyone to check them out.

Terrible customer service. Extremely unhelpful and not response to client/customer needs.read more

Opened an account here with my wife. This bank is fantastic for one simple reason…read more It is one of the only banks that I'm aware of that has a no-minimums, no-fees checking account available. Called Citizen's Bank and B.O.A. --- all of these banks wanted to actually charge me a monthly fee in order to use my money and extend credit. Either that or they wanted me to jump through hoops like setting up regular deposits and etc. What?! Ain't nobody got time for that. Evans Bank was one of the good guys. No fees with no stupid rules or minimums (except the min of $25 to open the account in the first place). Matthew, the assistant branch manager helped us open the account and personable throughout the process. The account also had some nifty features: if you DO setup a monthly deposit and enroll in paperless checking, you get 1.25% APY and a refund on all ATM fees under $5. Now that's positive reinforcement I can get behind and rave about. Very cool bank that started in WNY and only has a dozen or so branches locally. I'm considering moving my other accounts here after the experience. Thanks, friendly staff!

I went in and spoke with Monica this morning regarding opportunities and support for starting a…read morebusiness. She was so welcoming, friendly, and helpful! She even went above and beyond to make sure I felt comfortable, inviting both my dogs in to say hello! I have been walking by almost daily since moving back to the city. Anything that Monica felt was beyond her scope, she made sure to listen carefully; strategically approaching the challenges I presented with a "let's find out together!" approach, rather than acting "too busy" or worse, turning the questions back on me and making me feel insecure. I love that it is a physical location, a quick walk away from where I currently live for problem solving with a real human. Monica is a superstar, I cannot give her and her team enough praise, gold stars today! Did I start the business? No! Turns out you need to be "Established" ! Waiting for an email on those directions. Stay tuned!

I've only used the drive thru atm, so I can't really give much of a review on this bank…read more I can say, it's always busy & one time I accidentally left my card in the ATM & I called the bank 2 days later when I noticed it was gone & the woman who answered was very nice, pleasant to talk to & issuesd me a new card ASAP !!! It came within a week. So, customer service is great !!

I was here to deposit a check into someone else's account. Deposit. Not withdraw anything. I do…read morethis for a number of people who have trouble getting to the bank. This check was signed. I didn't have the account number. Again, only depositing. I do this all the time. In a bunch of banks. But this one doesn't like to do it. Weird. Easy parking.

They are Very Friendly and helpful when I call or go in for help with a problem…read more I have done banking with Great Erie for many years and am Very Satisfied with most of my experiences there!!

Awesome bank, enjoy the customer service here! ATM open 24/7 and they treat you like family!!!!read more

I have a lot of mixed feelings about Niagara's Choice. They rank high in terms of reallllly good…read moreloan interest rates. Application process itself is very simple filling it out online. However, their loan department lacks the sense God gave a goose. Brian, whom we ultimately signed with, was fantastic and apologized profusely for cluster f*** we went through due to the incompetent loan officers. That man deserves a raise!! They tried to deny my husband because they said disability income couldn't be counted as income( although he is actually working and that line was on his paycheck due to being out for surgery earlier in the year). That is the most insane statement I've ever heard! Especially since they could've taken his hourly pay and just multiplied it by 40 hours by 52weeks to see he clearly makes enough money. After explaining to them that's like saying social security doesn't count, he was magically approved. Wild. Brian at the Sawyer Drive location is really nice but beware when applying for a loan as the officers don't appear to be the most competent. I also was shocked to find I had to mail in my own 10 day pay off check.. normally financial institutions take care of that or wire the money to pay off the loan that is being refinanced but this was not the case.