Always extremely helpful when you have a question. And love that they are in our high school to…read morehelp the kids build a good relationship with a bank and learn how to save money.

From the owner: We believe that wherever you are in life, you deserve the best possible tools and resources to…read moremanage your finances. That's what we provide. We also believe that the money you entrust us with should be invested right here, in the community where we all live and work. And that's what we do. Because Good Neighbors isn't just what we're called-- it's who we are.

This is a personal choice. The people are nice. The…read morecustomer service team are good. I've been with M&T since , well.... Many many years ... But Today I closed my accounts and I'll tell you the reason why. Since I've retired and my social security check is directly deposited into my account ( which I love ), I have for the last four years had to wait one additional day to access my money. Yes, on the specific day of deposit (which is chosen by SS admin ) it is deposited no fail, but M&T keeps it as "pending" for the entire day. I cannot use any of it until the next day. I feel that is wrong . I changed to a bank now that allows me to have it TWO DAYS IN ADVANCE. To me, that's amazing. It's my money and should be available to me on the day my direct depositor has given me it. Not wait until they "feel" the government is trustworthy enough for me to have it .

It's a bank, and all banks are similar. I've worked at a couple of banks in several branch and…read moreback office roles (sales, management, and everything in-between). Honestly, the grass is not greener at another bank unless you find someone who cares about their job (rare) and takes a personal interest in your financial well-being. Fees are at all banks (it's a business, and they need to make money) unless you take the plunge and choose an impersonal, internet-based banking & investing company.

Applied for a relatively small mortgage just abt 7 weeks ago. Have a good steady job with excellent…read morework history, no outstanding debt, excellent credit rating...no reason to deny or even think about denying. Even have longstanding personal & small business accounts with ASB--no overdraft issues etc. After applying, the only communication from bank was 1 answered call from us 2 wks ago - They told us we would hear from them by end of LAST week. As of today 9/21, nearly 7 weeks later, STILL no mortgage commitment, & Bank Rep is dodging calls from both us & the real estate agent--we have no update whatsoever. *HORRIBLE customer service!!* But they kind of have us. If we didn't already pay the $400 fee - the only thing they were quick about--taking that out of the account - we would so shop elsewhere. You may want to as well if you're looking for a mortgage. FYI I worked for a bank for 20+ yrs & am a Cust Relations Mgr. This is NOT how business should be done! When this ordeal is over, we will most likely move our accounts to a bank that appreciates our business & respects our time.

Horrible bank with the worst customer service I've ever witnesse. If you're looking for a bank that…read morewill make accessing your money harder than bobbing for apples this bank is for you. If you're looking for a bank who's app never works and declines atm withdrawals from banks they call partners this bank is for you. if you're looking for a bank where the tellers are always miserable and look at you as if you're an inconvenience to them then this bank is for you.

because I fell on hard times and had to file bankruptcy M&T bank froze my online account access…read morethis is shady stay away from this bank!!!

Very nice standalone bank on Transit across from Loews. Easy parking and drive thru lanes…read more Walking in its not the biggest bank around, but really, how much space do you need to make a transaction. Smooth and easy.

I am amazed at how bad they have become. I waited on hold for over 30 min after the agent…read moreconnecting me lied saying "won't have to wait over 2-3 min".

this is about there customer service and policies- at corp, not branch. They offered me a credit…read morecard at 17.99% interest. Within 2 months they raised it up to 18.24%. No notice-just claiming they have a right= which they do, but they have to give notice. Scam People-watch out. luckily I only have $50 balance- Thank god I didnt use card much. Closed out account-. But beware. Def not good business. Have over $25000 in other accounts-they will all be getting closed this weekend. Also going to look into lodging formal complaint.

I've been with Citizens Bank for a couple years now, it was my first bank account with my first job…read morestraight out of high school. I've learned a lot about banking since then, the hidden fees they don't mention when you first open your account- and try to down play that they told you when you know they didn't. Usually they take off the fee for first time offenders. I also learned to opt for no paper statements because $2+ a statement is just ridiculous. Sadly, I will be closing my account with Citizens Bank once my Claim clears and they give me back my money that is rightfully mine. Three stars for this location, staff are friendly and the guy who was shoveling the walk this past weekend - thank you for holding the door open for me.