Carmen the Branch Manager was extremely helpful and welcoming when I came in. The staff was also…read moregreat with helping me get a check cashed and my new account. I appreciate them and will refer them to friends and colleagues. 1

3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they…read morehave. This is a fairly large size for a bank these days. We have a couple of tellers and a couple of bankers. There is atm machine. Parking is very minimal, but it is a private lot.

I've only used the drive thru atm, so I can't really give much of a review on this bank…read more I can say, it's always busy & one time I accidentally left my card in the ATM & I called the bank 2 days later when I noticed it was gone & the woman who answered was very nice, pleasant to talk to & issuesd me a new card ASAP !!! It came within a week. So, customer service is great !!

I was here to deposit a check into someone else's account. Deposit. Not withdraw anything. I do…read morethis for a number of people who have trouble getting to the bank. This check was signed. I didn't have the account number. Again, only depositing. I do this all the time. In a bunch of banks. But this one doesn't like to do it. Weird. Easy parking.

Horrible bank machines ALWAYS down. Terrible would never recommend. Customer service down…read more Computer transfers always down for update

The girls here are friendly and super sweet. I've made online purchases of foreign currency in the…read morepast. They're pretty good about contacting me when it's arrived,for pick up. They usually have at least two tellers available. To use the ATMs, you need to swipe your debit card for access. They have a wide variety of bills available if you prefer your withdrawals in certain amounts (I. E. 20s, 50s, 100s). I've never tried using their drive through so I can't comment on that!

Today I used my credit card at 2 gas stations and both places my credit card was declined. I went…read moreback to the bank after the first one was declined and she looked up my account and said there doesn't seem to be any problem try another gas station. So I went to another one and it was declined again I went right back to the bank and she called the headquarters, and it was declined because I owed $1.50 on my balance which by the way I paid in cash when I first went there. I wasted a lot of time and gasoline going back and forth to the bank to get this straightened out. That really got me upset over a measly dollar fifty, they should pay me back what I burned up in gasoline going back and forth!

Make sure you get a good relationship advisor to work with you and who has patience. Bank of…read moreAmerica is everywhere in the USA & globally, and has many of branches. Its hard to give reviews sometimes. So between a 3.5 & 4 is my rating!

Crazy long wait time for ONE teller with too much talking from customers. Needs to be a window so…read moreteller can cut it short and not engage in story time

Update! They actually made this right. I needed to complain to CFBP to get it done correctly, but…read morein fairness to them they did fix it.

Customer services always resolve my banking issues. They help you and give you many choices of your…read morebanking needs They also have indoor banking and outdoor banking a drive thur!

This was a very easy and pleasant banking experience I had. I've opened a new account here, and…read morewent into the branch to check it out. The employee was terrific and that's why there's an extra star. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

A great little branch near Elmwood/Hertel…read more As I walked in, I was greeted and asked if I needed any help. I did inquire if they had a bathroom and the man responded that they did. Okay, thanks..but, he never did point me to the bathroom and I didn't care to ask a second time. I deposited a check here; it was quick, painless and easy. The teller was like a ninja with how fast she was able to deposit my check. I was impressed; I've been to a lot of different branches and I swear I've never had someone be that speedy. It took about 2 seconds. I haven't had to go to this branch to do any serious banking just yet (such as ACH transfers or anything of the sort), but they seem pretty laid back and not overly busy. Granted, I did come here around 3p on a weekday, so we'll see if this changes as I'm sure to be back numerous times since this is the closest branch to my house.

Don't waste your time. Nick is no longer there. Rude, unhelpful, and it's like they go out of…read moretheir way to make it a hassle to open an account with them. Didn't even bother with them and went elsewhere. There are plenty of much more professional and accommodating credit unions in the area.

Firstly I would like to start by saying I am not a Greater Niagara federal credit Union member. I…read moredo not bank with them but after my 2023 tax return refund was accidentally deposited to their Branch I know now of the Banks existence. While filing taxes the last 2 digits of my banks routing number was incorrect. Niagara Choice federal credit Union being the correct bank it was suppose to deposit to but with 2 wrong digits it was sent to Greater Niagara bank. My tax return was said to deposit on Feb 16 & Feb 22 in total amount combined $6,000. At date said no deposits were made to my bank acct. Irs stated money had been infact deposited so I went over my paperwork realized the error right away. Figuring out which bank the wrongfully entered routing number belonged to being Greater Niagara. Now I've called this bank both locations even stopped in person to the banks location on military road in Niagara falls they all stated my tax return was not there they never received it. In fact if they had it wouldn't of gone thru because my acct # entered was correct and with having 5 digit account number long beginning 158 it doesn't exist there let's not forget my Name Alexis Jaehn is not a member there. So no name match no bank account # match only the routing number. Now this being my error to begin with I put blame on myself but what really tickles me is I've spoken to the bank first week of March in person and by phone with no result. Now here we are in Aug 6 months later I call greater bank again and said look I've did foot work waited 120 days for investigation I've t down the tax refund processing line it all leads to your Bank. If you guys don't infact have my tax return then I want the trace # you guys either sent it back because I have trace number for both federal & state refund was sent to you. Now only now they have admitted to holding my tax return & kicked it back to the tax preparation. It only took 6 months for the bank denied multiple times they didn't have my return. I was not given an apology I was only told by bank teller to not make my mistake again. Which is just ignorant because people do make mistakes but I called you multiple times informing your Bank of my mistake you shunned me away. It being obvious your Banking system or employees which ever also makes errors because I'm living proof of it. I appreciate all the support & help your bank has given me which was none. I forcefully fixed it myself. Thank you guys! This would of never happened at Niagara Choice federal credit Union because they would of actually taken my seriously and investigated my allegations.. Now my refund is finally being mailed hopefully I'll get them in the next 2 weeks which is the middle of Aug 2024. If you took the time to read my complaint thank you. In case you didn't catch my name above again it's Alexis Jaehn not your member & never will be.

I have been using Northwest for a good number of years now, and this branch in particular more in…read morethe last year. I have had nothing but a good experience whether in the office or the drive-through window. I can recommend them as a good place to do your banking.

Every time I come here there's a short wait time in the staff is friendly and extremely helpful…read more They set up a business account for me with ease and are helpful and know what they're doing. I have had a great experience and will continue to go to this branch!