Came for the ATM.. this location is convenient and spacious. You can go inside for your banking…read more But it's so easy, to bank outside through their drive thru ports.

People call and have all of your information apparently pretending to be citizens bank. Get your…read moremoney and when it's an actual scam, customer service doesn't help.

I will never ever use this Credit Union again. They don't answer their phones, their automated…read moresystem is CONSTANTLY down, And then they pick December to merge with some other bank?? When people are shopping online, using the ATM's ,, etc. more than ever??? Their ATM was down the other day as well!! Couldnt use the automated systems either. They gave me an absolutley ridiculously horrendous time trying to cash a LEGITIMATE out of state money order insisting the person whom i know personally was a SCAM!! Untill they were FORCED to cash the money order once they realized they were WRONG!! Never apologized or anything I made 3 trips in alone to fight with them about it. Unreal, what a crock of a bank. Never go there!!!

Very personable. Everyone is friendly. Love banking here and loan rates are very low.read more

I recently got my new (used) Jeep from Transportation Center of WNY - and they handled my loan…read morethrough Cornerstone with TierA rate, I'm glad Tim recommended the credit union so highly. I know im getting old if I am reviewing a bank lol.

Good starter bank. But charging an ATM fee after 6 withdrawals in a MONTH is insane. Doesn't matter…read moreif it's their ATM or not, a $2 fee will be implemented. Affiliated Branch's ATM's are a few as well, if you have exceeded the ATM limit that no other bank has.

Completely concur with Madeline. My 95 year old mother in law was refused when she tried to cash…read moreher NYS rebate check because her drivers license expired 3 weeks prior. She went back to the branch with her temp license and they refused her. Kept calling her by her first name and then would not let her cash a check out of her own account which had funds far exceeding the amount of the check. She has banked there for probably 8 years... though I don't know why. Completely inept often rude and unaccommodating. I'm going to help her move her accounts somewhere else.

If you want to do anything besides deposit or cash a check DO NOT go here. The workers have no clue…read morewhat they are doing and will neglect to figure out any of your issues but will quite happily turn you away to their other location.

I've banked with Citizens for at least 18 years. Great bank! This location is nice(it's in the…read moreplaza with Tops and TJ Maxx).I use the ATM mostly and they have an app for mobile deposits, but I've also been inside a few times and everyone is always friendly and helpful. The inside of the bank looks new, but it has been there for years. Recently they've added a second ATM machine and lane, and they have a separate drive thru lane where a teller can help you.

The drive through is the most disgraceful and disgusting filthy machine I've ever experienced. I…read morethought maybe just a once in a while thing but it is consistently FILTHY. Cold and flu season combined with respecting your customers would warrant a clean screen every once in a while. Come on now.

I just started using this branch about a month ago but I already love it. I'm always in and out…read morereally quick and the tellers are very friendly. Also, the branch manager, Chris Marra was very helpful in helping me to select what type of account to go with.

NEVER in my adult life have I experienced such horrible and, worse still, inept service - and the…read moretransaction was very simple. I am very patient when involved in any situation were there is some degree of complexity. I really am. But seriously, it was almost comical how they neither know nor care if they know what they are doing. For an organization that likes to consider itself as having a "big footprint" in the industry they sure go out of their way to make life difficult for clients.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.