This place is terrible when it comes to after the sale service they can not be trusted in anyway so…read morejust save yourself the headache and buy from a different dealership

I came to this dealership in the fall because I believed that my front driver side bearing was…read moregoing out and at the time I had about a two hour long weekly commute so I was very limited in when I could go to the dealership and I was driving quite a distance. I went to the dealership, explained my situation to them and basically said "I believe that my front driver side bearing is going out because it sounds like it's going out, it drives like it's going out, and I have had my other three bearings go out within the past couple years could you please take a look at it and fix it". They had someone drive around the lot once and from that little drive they determined that I simply needed to put my truck in 2 wheel drive rather than keeping it in automatic. They said that was causing the symptoms so I thought great I guess I was wrong which is weird but at least I don't need a repair anymore. However, two weeks later my truck was continuing to have the same problems with the same signs of needing a bearing replaced even in 2 wheel drive so I brought it in again told him the issue told him why I believe that and after taking a look at it they said that my bearing was so bad it was about to fall off. Now, to me, this was absolutely ridiculous because I had told them exactly what the issue was two weeks earlier and given that they are a dealership who does service on Chevy vehicles I had assumed that they had taken a thorough look at it and they were sure when they had originally told me that my bearing was not going out. I can not emphasize enough that I had literally told them exactly what was wrong with my vehicle all they needed to do was confirm that and fix it. With the front driver side bearing going out and me driving almost 2 hours on the highway every week it was extremely dangerous. If my bearing had gone out while I was driving I could've died in a car accident or at the least would have had significant damage to my vehicle because they did not take a proper look and did not believe me when I told them exactly what was wrong with it so I was extremely frustrated. Maybe the issue is simply that I am a young woman and because of that they did not believe me but that would be a poor excuse for this dangerous mistake. Given the options in Houghton I will not say that I wouldn't recommend coming here but if you believe there is a serious issue with your vehicle I would recommend getting a second opinion if possible or if you are a young woman maybe be insistent on whatever you believe and request to be in the vehicle for any sort of diagnostic drive/test. One very positive thing that I have to say is that after expressing to them the experience I had had and telling them about time constraints I had they replaced the bearing within a couple hours of when I took it in the second time and they did it right. All of which I very much appreciated. They do have good customer service and the other two times I have come here have been perfectly fine other than details not many other people would care about like the floor mats being skewed. Last time I stopped by specifically they made time to take a quick look at my vehicle diagnosed the issue correctly and showed me how to manage it until I had time to get it fixed which was perfect.

Up at Houghton moving student back from school. My Ford F250 springs a leak in the fuel filter…read moreright before we were ready to start heading home. pulled in 10 minutes before they were to close. I explained the situation and an entire group of techs came out and diagnosed the problem and fixed my truck in 15 minutes. Way above and beyond the call of duty. Can't thank them enough. Best service I've ever received from a dealership. Thank you.

Bought a newer vehicle (2015 Chevy Equinox) from this dealership. It is a wonderful car! They had…read moreit cleaned and ready for us. Even filled the gas tank! They were so good at helping us getting us a loan even though our credit was bad. Jennifer was great and so was Joey. We are so happy with our car! Thank you!

If there was a negative star option available, I would choose that! They misdiagnosed the repairs…read moreand still tried to charge me $3,000 for a vehicle that is still not fixed and that I still cannot drive. Outrageously priced. Do NOT take your vehicle here, even in an emergency situation.

STAY AWAY FROM SPENCER!! YOU'VE BEEN WARNED! Many repair shops in the area better than this place…read morethey are very expensive for shotty work I've worked at a parts store locally and seen first hand the shady decisions this place makes for the benefit of the business not the customer just stay away

Just purchased a 2019 Chevy SUV! Tom G was my salesman and he did a spectacular job finding me the…read moreperfect vehicle that I was looking for. He answered all my questions promptly, honestly and overall I could just tell he cared. Last time I bought a car in another state, I was pushed and pressured by salesmen for things no one would want to pay for. Tom G kept it simple and straight to the point and offered me everything necessary! All staff is also friendly, and the building is beyond perfect. Thanks

My partner and I went to several auto dealerships in town (there are 3). You know the term, good,…read morebad and the ugly. Well, the ugly was CopperCountry Ford. The great was Keweenaw Chevrolet Buick GMC. Tom was a wonderful person to deal with. The entire staff were upbeat and fun. We are very happy with our new Buick and really enjoyed the transition. Thank you Tom, or salesperson, Tom, our closing guy, and the salesman daddy that sits behind the front desk and answers all the questions the salespeople don't know (sorry, I didn't get your name).

I took my car here for repairs and they take forever! They also don't call you for updates on your…read morevehicle which to me is very important especially when i work 40 hours a week.

I really like these guys, they've always done an awesome job with whatever car I bring them. I'm…read moreusually in the UP once or twice a year, and for repairs that can wait, I will take it to them. Most recently (2012) they fixed the head gasket problem on my 2004 impreza for about half of what I was quoted by mechanics in my area. I called them today about my new issue (catalytic converter and timing belt replacement), and the mechanic has always been pleasant to talk to, willing to discuss the problems, give me an estimate and supply good information. I've never felt talked down to (which can be an issue for women and car repairs), always a positive experience (as much as it can be for annoying/frustrating car repairs)

I come here for all my oil changes after I realized that it only ends up being 10-20$ more…read moreexpensive before the cost of disposal. Bought a car from here a couple years back already got me 50,000+ miles reliably. Once brought a car in for repairs told them what I thought was potentially wrong. The young guy didn't write down what I said, got it back there was still an issue verified that it was what I said originally and brought it back. They made good and fixed the issue and replaced the brakes just charging parts on both. Mistakes happen, but they are good honest folks there and will make good if they mess up.

It's now been 3 months since this purchase and having to drop another 3k into this POC vehicle. Do…read morenot buy from here unless you're a mechanic and you thoroughly inspect before driving off of the lot. Spent 8k to purchase and now 5k in repairs not nearly worth it.