I came to this dealership in the fall because I believed that my front driver side bearing was going out and at the time I had about a two hour long weekly commute so I was very limited in when I could go to the dealership and I was driving quite a distance. I went to the dealership, explained my situation to them and basically said "I believe that my front driver side bearing is going out because it sounds like it's going out, it drives like it's going out, and I have had my other three bearings go out within the past couple years could you please take a look at it and fix it". They had someone drive around the lot once and from that little drive they determined that I simply needed to put my truck in 2 wheel drive rather than keeping it in automatic. They said that was causing the symptoms so I thought great I guess I was wrong which is weird but at least I don't need a repair anymore. However, two weeks later my truck was continuing to have the same problems with the same signs of needing a bearing replaced even in 2 wheel drive so I brought it in again told him the issue told him why I believe that and after taking a look at it they said that my bearing was so bad it was about to fall off.
Now, to me, this was absolutely ridiculous because I had told them exactly what the issue was two weeks earlier and given that they are a dealership who does service on Chevy vehicles I had assumed that they had taken a thorough look at it and they were sure when they had originally told me that my bearing was not going out.
I can not emphasize enough that I had literally told them exactly what was wrong with my vehicle all they needed to do was confirm that and fix it.
With the front driver side bearing going out and me driving almost 2 hours on the highway every week it was extremely dangerous. If my bearing had gone out while I was driving I could've died in a car accident or at the least would have had significant damage to my vehicle because they did not take a proper look and did not believe me when I told them exactly what was wrong with it so I was extremely frustrated. Maybe the issue is simply that I am a young woman and because of that they did not believe me but that would be a poor excuse for this dangerous mistake. Given the options in Houghton I will not say that I wouldn't recommend coming here but if you believe there is a serious issue with your vehicle I would recommend getting a second opinion if possible or if you are a young woman maybe be insistent on whatever you believe and request to be in the vehicle for any sort of diagnostic drive/test.
One very positive thing that I have to say is that after expressing to them the experience I had had and telling them about time constraints I had they replaced the bearing within a couple hours of when I took it in the second time and they did it right. All of which I very much appreciated. They do have good customer service and the other two times I have come here have been perfectly fine other than details not many other people would care about like the floor mats being skewed. Last time I stopped by specifically they made time to take a quick look at my vehicle diagnosed the issue correctly and showed me how to manage it until I had time to get it fixed which was perfect. read more
