This place is terrible when it comes to after the sale service they can not be trusted in anyway so…read morejust save yourself the headache and buy from a different dealership

I came to this dealership in the fall because I believed that my front driver side bearing was…read moregoing out and at the time I had about a two hour long weekly commute so I was very limited in when I could go to the dealership and I was driving quite a distance. I went to the dealership, explained my situation to them and basically said "I believe that my front driver side bearing is going out because it sounds like it's going out, it drives like it's going out, and I have had my other three bearings go out within the past couple years could you please take a look at it and fix it". They had someone drive around the lot once and from that little drive they determined that I simply needed to put my truck in 2 wheel drive rather than keeping it in automatic. They said that was causing the symptoms so I thought great I guess I was wrong which is weird but at least I don't need a repair anymore. However, two weeks later my truck was continuing to have the same problems with the same signs of needing a bearing replaced even in 2 wheel drive so I brought it in again told him the issue told him why I believe that and after taking a look at it they said that my bearing was so bad it was about to fall off. Now, to me, this was absolutely ridiculous because I had told them exactly what the issue was two weeks earlier and given that they are a dealership who does service on Chevy vehicles I had assumed that they had taken a thorough look at it and they were sure when they had originally told me that my bearing was not going out. I can not emphasize enough that I had literally told them exactly what was wrong with my vehicle all they needed to do was confirm that and fix it. With the front driver side bearing going out and me driving almost 2 hours on the highway every week it was extremely dangerous. If my bearing had gone out while I was driving I could've died in a car accident or at the least would have had significant damage to my vehicle because they did not take a proper look and did not believe me when I told them exactly what was wrong with it so I was extremely frustrated. Maybe the issue is simply that I am a young woman and because of that they did not believe me but that would be a poor excuse for this dangerous mistake. Given the options in Houghton I will not say that I wouldn't recommend coming here but if you believe there is a serious issue with your vehicle I would recommend getting a second opinion if possible or if you are a young woman maybe be insistent on whatever you believe and request to be in the vehicle for any sort of diagnostic drive/test. One very positive thing that I have to say is that after expressing to them the experience I had had and telling them about time constraints I had they replaced the bearing within a couple hours of when I took it in the second time and they did it right. All of which I very much appreciated. They do have good customer service and the other two times I have come here have been perfectly fine other than details not many other people would care about like the floor mats being skewed. Last time I stopped by specifically they made time to take a quick look at my vehicle diagnosed the issue correctly and showed me how to manage it until I had time to get it fixed which was perfect.

Got my truck back from the body shop yesterday. Advance Tech Body Repair in Houghton. We are…read morewaiting for one more adjustment from the Insurance company, but so far this has been incredibly painless. Part of that is USAA insurance, of course, but Advance Tech made sure everything was fixed and then cleaned the truck inside and out. They went over the whole back of the truck and found issues I didn't even think of (i certainly didn't notice that the trailer outlet was damaged). They had a decent loaner car and the staff was helpful and polite even while fixing it over the end of year holidays. I highly recommend them if you need body work (or to have your car detailed because wow!)

I must own a significant part of the building and have helped put the owners son through Dent…read moreSchool because we have spent 1000's getting our cars repaired here. They are honest and first class.

Not at all polite over the phone and I never heard back after requesting a part so I just ordered…read moreit online instead.

From the owner: We recycle all types of scrap metals. Cars, engines, copper pipe, wire, brass fittings, you name…read moreit, we buy it! We now also offer a semi-permanent, self healing undercoating solution! With a Wax N Oil, you'll get a full wax coating on the base of your vehicle. After the wax has had 24 hours to cure, we coat the inside body cavities with our NH Oil Clear formula to protect from the inside.

If there was a negative star option available, I would choose that! They misdiagnosed the repairs…read moreand still tried to charge me $3,000 for a vehicle that is still not fixed and that I still cannot drive. Outrageously priced. Do NOT take your vehicle here, even in an emergency situation.

STAY AWAY FROM SPENCER!! YOU'VE BEEN WARNED! Many repair shops in the area better than this place…read morethey are very expensive for shotty work I've worked at a parts store locally and seen first hand the shady decisions this place makes for the benefit of the business not the customer just stay away

There is none better in Michigan for honesty and commitment to customer service…read more My daughter is a college student 10 hours away from home. She took her car in for a "problem". They took her car in early. Drove her back to campus and then picked her up. They were friendly and explained everything to her. They didn't charge her for the service! They could have easily sold her all kinds of things but since the "problem" was cosmetic it didn't need replacement. I recommend them highly!!

We were traveling and the tailpipe on our car separated from the muffler and was almost dragging. I…read morestopped in and they said they were very busy and could not get to it until the afternoon, but when you are on vacation, you are just happy they will do it the same day! They didn't try to "up sell" me on anything and welded in a repair piece and we were ready to go! I highly recommend them to anyone who lives in the area, or, who like me happens to need a car repair while traveling.

They told me my transmission fluid was dirty, charged me to change the fluid but didn't change the…read moretransmission fluid filter.

Fast and professional. The staff was courteous and answered all of my questions. A little pricey,…read morebut I guess you need to expect to pay more for quick service, not having to make an appointment, and not needing to wait. I would recommend Superior Lube in Houghton, MI.

I was on vacation and prepared to head out to Copper Harbor with my bicycle for a day of adventure…read moreand exploring. I pulled out of the lodging parking lot and had a flat tire. I called Dave's and their staff quickly responded, changed my tire to the spare, brought my tire to their shop, patched it and reassembled. By the time I picked up a coffee and breakfast roll, the tire was repaired and ready for reassembly. Within the hour, I was back in the road, happy and safe in my vehicle. Thanks guys!

Got some work done on my car downstate, they wasted my time and money, didn't fix the issue. Got…read moreback up here took it to Dave's and they took care the root of the problem while calling in and checking with me. Runs smooth as silk now, thanks fellas