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    Kevin's Piano Moving

    4.6 (131 reviews)
    Closed • 8:00 am - 5:00 pm

    Kevin's Piano Moving Photos

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    I've used Kevin's Piano Moving twice to move my Petrof grand piano. They were excellent to work with. Excellent communication, timeliness and handling my piano. I will use them again, and I highly recommend them.

    I recently used this service on June 18, 2024, to move my daughter's baby grand piano from Naperville to Plainfield. I chose this company because of their excellent reviews on Yelp and the extensive experience of their staff, particularly one of their movers with 17 years of experience. On the day of the move, I paid their moving service plus $20 per person, totaling $60 in tips which I paid in cash. Unfortunately, shortly after the move, I discovered a black chip on the floor. Upon inspection, I realized it was a piece from my piano. Additionally, I noticed a small crack on the left side of the piano and a broken corner. I immediately sent pictures of the damage to the worker's phone number (847-337-...) at 4:18 pm. He responded that he would inform the boss and arrange for a technician to fix the problems. Since then, I have not received any follow-up calls. I called their office and missed their callback. In the voicemail, they indicated that the damage was due to previous movers and not their staff. To clarify, my daughter provided a picture of the piano taken just a few weeks ago, showing it in perfect condition. She sends her practice video to her piano teacher almost weekly as she has been preparing for an international piano competition. This piano was made in 2018 and is a precious item for my family. We specifically chose this company based on their ratings and reviews. I am very disappointed with how they handled the situation and the lack of responsibility taken for the damage. I expected better service based on their reviews, but it seems they do not care about their mistakes.

    Piano

    Highly recommended! The quality of their moving service is excellent and smooth. Their support is invaluable.

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    3 months ago

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    2 months ago

    Piano was moved today. Very professional. Price was reasonable. Nice movers. Highly recommend.

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    6 months ago

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    5 years ago

    Cavalier attitude. Late. Rude. Broke piano parts and was unapologetic. Time for him to retire.

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    4 years ago

    Had them move a piano for us. Very polite, responsive and professional. They did a great job!

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    Page 1 of 4

    Ask the Community - Kevin's Piano Moving

    Review Highlights - Kevin's Piano Moving

    “I was given a three hour window arrival time and the crew showed up on the earlier side of that window.”

    Mentioned in 18 reviews

    Read more highlights

    Gary Messling Piano Tuning & Service

    Gary Messling Piano Tuning & Service

    (17 reviews)

    Our previous piano tuner took over the business from his father-in-law. He really didn't put a lot…read moreof effort into his work and it showed. Besides having problems with the tuning,he'd tell us that he couldn't fix a dead key because he couldn't do that particular work, and that it was a huge job and would cost lots of money etc. Granted, we didn't do the ideal tuning every six months that you should do to keep it up. I discovered Gary's service while I was Christmas shopping at Sam Ash for my daughters. They had his business cards sitting on the counter, and I noticed that it read "Piano Tuning & Repair" which I thought was ideal. I asked the salesman there and he said that everyone liked Gary's work, and he came highly recommended. The first time he came over he not only expertly tuned the piano, but also fixed two bad keys on the spot for a reasonable charge. That was about 5 years ago and he has done our tuning and service ever since. Once you meet him you will instantly know that a) he is professional - easy to schedule and always on time, b) he is extremely knowledgeable and exudes confidence c) he is honest and he's not just looking to make a fast buck off of you. My daughter, who plays it, is absolutely thrilled at what he has done with her piano.

    I got my mother's piano tuned for her birthday and she is in awe of how good it sounds. The…read moregentleman who did the tuning had great communication and was very professional. Thanks for the great work!

    Collins Family Movers

    Collins Family Movers

    (705 reviews)

    Albany Park

    This was my first time using Collins Movers, and it was honestly the best decision I could have…read moremade! Miguel and his crew were absolutely awesome! All four men were professional, friendly, respectful of my property, and truly went above and beyond my expectations. They worked hard, worked quickly, and, most importantly, handled everything with great care. They definitely earned the tips I gave them--and honestly, they deserved even more! I have used several moving companies in the past, and I have never tipped at the level I did with Collins. That alone should tell you how impressed I was with their service. I would highly recommend Collins Movers to anyone looking for a moving company that is professional, hardworking, careful, and genuinely committed to providing great service. Miguel and his crew made a stressful moving day so much easier!

    I would not recommend this company. They are overpriced and…read morehave a very poor quality of work and even worse customer service. They protect themselves with their lengthy contract to ensure they have zero liability with your future and belongings. After sending numerous emails with no response, I called to speak to them about the damages. Richard was quick to tell me that I was lucky he took my call since he just returned from a long trip to Italy. This made me feel like my concerns were not important and he was doing me a favor by taking my call. Before hiring Collins Family Movers, pay very close attention to the damage/liability exclusions in their agreement. In my experience, those exclusions were like a green light to be careless with anything they can later say they aren't responsible for. When they damage your property, don't bother talking to Richard as he will make you feel like it's your fault for trusting them and not moving certain things yourself. I paid $1,600 to move a one-bedroom apartment with no appliances, yet apparently the best option would have been for me to move certain belongings myself. If I'm hiring and paying professional movers, I expect my belongings to be handled carefully whether or not a contract says the company will reimburse me if something gets damaged, but this is not what I got with Collins. Boxes clearly labeled for specific rooms were put in the wrong rooms. It was as if they couldn't read. I had to carry heavy boxes to the basement myself. Again a concern dismissed by Richard, but a service I paid for. A large, extremely heavy armoire was placed without anyone asking where I wanted it, and now I have to find someone to move it because it is sitting where my bed needs to go. It is unrealistic to expect a 60 year old woman to move this heavy furniture, yet all Richard could say was "where were you" as if I was unavailable. There was no sense of urgency from the moving team. It literally took three hours to load my one bedroom apartment. Mind you when I moved a year ago with Alamo and the same belongings, it took half the time. When I expressed this concern to Richard it was dismissed and excuses were made. I had to unwrap all of the furniture myself just to get them out of here because it was taking them so long. In addition the movers took an over one hour to make a drive that took me 20 minutes, while I was paying by the hour, equating to over $110 overpayment. Also, know that your trash cans will be filled with their shrink wrap because they do not haul away their own packing material, also in the contract but in my opinion a dis-service to the customer. The shrink wrap was used in place of moving blankets, which would have been a more sustainable and safer option. I've now used two different companies. Alamo Movers Inc. took roughly half the time with essentially the same belongings and provided a far better moving experience, with no damage to my property. The cost was about half as much as. Furniture was carefully moved with no damage and placed where I wanted it. When they were done I was satisfied unlike this situation.

    Kevin's Piano Moving - pianoservices - Updated October 2026

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