In January 2024, I went for an emergency extraction because one of my teeth had pushed into my gum…read moreafter crunching down on a nut. The dentist also extracted a second tooth that she said needed a root canal and asked if she should extract. I was in such pain and agreed which probably was a mistake. Then I went to the manager and she set up a follow-up periodontal treatment plan with an appointment. A couple days later I had to return because I was in even worse pain and my gum had become infected. The dentist prescribed pain killers and antibiotic. I called back and cancelled my periodontal treatment. Later, I found my credit card was charged for the periodontal treatment -- I had earlier had a problem with another dentist like that and insurance said, first of all, they need to submit the bill to them first and if the patient owes anything, then submit a bill to the patient. I called back and complained and they said they would refund me. About a month later I got a check in the mail. So, that was what I thought would be the end of my relation with Aspen Dental -- thank God. However, last month, more than a year after my experience, I started getting texts, saying I owed them money but didn't explain why. I ignored it at first because I had submitted my insurance and thought I was all paid up. But the texts continued so today I called and they said they refunded me twice. I knew I got the check in the mail, so how could that be? It turned out they also refunded my credit card. I rechecked and sure enough I did get a credit. Now, I'm not sure what to do about this. They made all these mistakes: 1. I got an infection 2. They charged for a procedure I didn't receive 3. They charged before submitting the bill to my insurance as is the appropriate procedure 4. They mistakenly sent two refunds 5. They text me more than a year later saying I owe them money without telling me why All I can say, if you're looking for a new dentist, go to Moorehead Dentistry, which is just up the road over by the Walmart in Lebanon.

We are new to the area, so we went to Aspen Dental in South Lebanon, Ohio, for a cleaning and…read moreevaluation. My wife went in for her appointment, and from the moment she entered the lobby until she left the building, she felt everything mentioned in all the post reviews. She was forced into dental plans and/or coverages...and was not able to be seen until the finances were in order. This is after a long conversation about whether our insurance covered what we were asking to get done. I have never seen her so rattled. Worst experience ever!! I should have read the reviews before putting my lovely wife through that!!

When my regular dentist retired, his office was bought by some conglomerate and it went from the…read morehometown feel to a WalMart. I was referred to Dr. Haas' office, and I haven't been happier. The WalMart dentist told me I needed a crown, and it would cost about $600-700 after insurance. I arrived at my appointment with Dr. Haas, and he asked, "Who told you you needed a crown?" An hour later, I had my new filling (covered under my dental plan) and my mouth was as good as new. A very amiable office staff, talented health care professionals, and I enjoyed the "hometown" feeling I had lost when the last dentist headed into retirement. They retrieved all my records for me, entered all the insurance information in for me, and saw me early enough in the morning, I was able to make it to work on time, without having to use sick hours. Highly recommended for anyone looking to improve their family dentistry!

Dan Moore I can't believe the experience I had at Family Dentistry. Customer for over 40+ years as…read morea committed customer. Went in for a cleaning, Feb 2027 I was getting radiation treatment they said we suggested deep cleaning. I said I never approved that but just want a cleaning. They said we can not do cancelled my appointment. March new appointment agree to deep clean in 2 areas they charging g insurance over $1100 but I would need to pay copay of $330+ today before treatment. I offered $100 from health Saving account but no must total prior to treatment. miscommunication about insurance coverage and treatment, I was left feeling frustrated and unhappy with the management team Dan Moore

Used him before and it was a smooth quick process. I did get a dry socket and with his…read morerecommendations it look care of it

He came highly recommended but I was not impressed from the start. This business is run out of a…read morevery dark and outdated facility, that looks like a run down home in need of major updates, not anything close to what I imagined for a surgical office. We were quoted one amount, paid it in full day of surgery and then received a bill a couple months later (which they had flagged as already past due). On top of this, my son had some issues with his lower right gum, which required a follow up visit, where we were assured all was fine. Except it wasn't. About a month later, the rest of my son's wisdom tooth finally came out, which we were not even aware was still in there. How could he not see this when we returned due to the issues he was having? Imagine my reluctance to pay anything more for such a subpar service. When I explained the situation and my dissatisfaction, they threatened to send me to collections. For $150... write it off and call it done to save your rep.

Patient and kind, this was a great experience for my dental phobic parent. The office was clean and…read morethe procedure was timely. We received excellent after care instructions. I would return again.

this practice is very caring and considerate of patient! I have had several major oral surgeries…read morehere and each time -- they are helpful with any complications. The office answers questions immediately and works to resolve quickly. I have been extremely impressed with both doctors and staff!! Thank you Dr. Yildirim and staff!!

Just got 2 of my wisdom teeth removed, it took about 15 minutes if that, and was very smooth. Would…read morerecommend to anyone

This place is absolutely awful when it comes to service. My father just got out of surgery and is…read moreabsolutely fine and we have been waiting for a prescription and to be discharged for 45 minutes and everyone who passes has been ignoring us

Have been going to Dr. Rotella's office since I was 18, as does my entire family. This office runs…read morelike clockwork, appointments are always right on time, the hygienists are gentle and friendly and Dr. Rotella is wonderful as well. The past couple of times I have been seen by Dr. Imperial, and she is warm and friendly too. Luckily I have only needed to come here for twice yearly cleanings, but I feel confident that if I ever needed anything else done I would be in excellent hands.

They are so friendly and helpful! My children love going here. They've done great work for my 3…read morekids.

We recently moved to the area from the east coast and was referred to Dr. Webb's office by a…read moreneighbor. I couldn't be more pleased with the entire office! The reception was welcoming, dental assistants and hygienist were very pleasant and patient through my sons X-ray procedure and teeth cleaning. And Dr. Webb is simply a natural with kids and more importantly, not pushy. He was very thorough on his explanation with preventive care and future treatment plans on my sons 5 cavities (eek). I highly recommend this office for parents who are seeking a great pediatric dental office. Dr. Webb has an amazing team!

Dr. Cassidy may be highly skilled at what he does but may not be right for those patients with ALZ,…read moredementia, anxiety or other cognitive impairments. Dr. Cassidy was strongly recommended for my mother's tooth extraction by our dentist (who we trust implicitly) but seemed irritated or impatient with my mom's ALZ and anxiety. I understand that those behaviors are challenging and upsetting for some people but it has me in tears thinking of his interaction with her at the consult and on the day of the extraction. He was cold, brusque, and talked over the top of my mother as she was speaking. One of my mother's behaviors is repeating herself or asking the same question again and again. This was not received well by the doctor, and his tone made that clear. When he showed this behavior at the consult, I chalked it up to a busy or not great day for him. To see it again yesterday was heartbreaking. I wish more than ever that I could have been permitted to be with her during the procedure. How did he behave with her when I wasn't in the room? The staff were all extremely kind and pleasant, including a word of compassion from the staff member who wheeled my mom to the car. I felt compelled to share my impressions and perception of our family's experience.

I was recommended to Dr. Cassidy by my regular dentist to have all of my wisdom teeth removed. As…read morea person who has experienced jaw pain and other TMJ problems for many years, I was very worried about undergoing wisdom teeth extractions. Thankfully, Dr. Cassidy took my concerns very seriously and got me through the surgery with absolutely no noticeable stress to my jaw. The entire staff here was very knowledgeable and professional. All of my appointments ran on time. Though Dr. Cassidy and his associate run three separate offices in the area, this did not impact his availability. You can schedule your surgery in a different location from your consult if it works into your schedule better. Dr. Cassidy even called me to see how I was doing the evening after my surgery. He and his staff take good care of you.

Due to a bad experience with a previous dentist, I dislike going to the dentist--I'm talking so…read moreanxious I've white-knuckled the chair and nearly passed out. Luckily, Dr Swayne is compassionate about my needs and wants to help me have positive experiences and stay on top of my dental cleanings. If something ever happens to her or Joan, I'll be out of luck! I no longer live in the area and she is not covered by the dental insurance offered by my employer, but she is worth the drive and I pay out of pocket to see her. I see my fair share of unfortunate teeth and I am going to do what it takes to keep my only set (I'm not buying dentures) healthy!

I have been going to Dr Swayne for over 20 years. During these two decades, she has never once…read moreguided me in the wrong direction. She doesn't try to get me to have pointless dental procedures performed. If she sees a problem, she keeps an eye on it and does not recommend action until it is absolutely necessary. I always trust when she says that I need to have a procedure done on my teeth. Both Dr Swayne and her hygienists are extremely thorough. They pay close attention to small details and track any "red flags" every visit to see if the situation has progressed or stayed the same. Even her receptionist is on top of it. She is familiar with insurance coverages and accurate with billing. Dr Swayne is out of my network for my insurance, but I continue to go to her and pay the difference because the trust I have in her and her staff is absolutely worth it.

I mean overall it's a 5. Sure they have the occasional call off like any business. I think I can…read moreremember twice in 20 years having an issue. Once a reschedule because of a call off and once charged a fee for a no show cancelation on my part. Does it rub me the wrong way at the time? Yes but they are running a business so I understand you can't have people canceling all the time or they may lose money. I can only recommend to ask a lot of questions and do your own due diligence as for insurance coverage etc.. you know take some personal accountability. When you solely rely 100% on everyone else something will go wrong eventually. Recently went for a cleaning and needed a cavity filled. Everything was nice and professional from the hygienist Bethanne to Kelcey the assistant and the dentist Christine. I appreciate their camaraderie as teammates and their professionalism at the same time.

Extremely disappointed with our experience at Riversbend Dental. My son needed his wisdom teeth…read moreremoved, and the office scheduled the procedure with an oral surgeon they selected -- never once telling us the provider was out-of-network with our insurance. We showed up thinking everything was covered, only to be hit with a $1,000+ bill on the day of the appointment. When I questioned it, I was told we'd be charged a cancellation fee if we didn't go through with it. So we were stuck -- no warning, no options, and no transparency. This is completely unacceptable. We trusted them to coordinate care responsibly, and they failed. If you go here, double-check everything they schedule for you. Clearly, they don't feel obligated to disclose important cost or insurance information ahead of time.