Dan Moore I can't believe the experience I had at Family Dentistry. Customer for over 40+ years as…read morea committed customer. Went in for a cleaning, Feb 2027 I was getting radiation treatment they said we suggested deep cleaning. I said I never approved that but just want a cleaning. They said we can not do cancelled my appointment. March new appointment agree to deep clean in 2 areas they charging g insurance over $1100 but I would need to pay copay of $330+ today before treatment. I offered $100 from health Saving account but no must total prior to treatment. miscommunication about insurance coverage and treatment, I was left feeling frustrated and unhappy with the management team Dan Moore

This practice has become all about the money since the daughter Sarah Haas has taken over the…read morepractice. I have left this practice for another practice since her father Dr Robert Haas has stepped aside. They refuse to fix a problem with the work I had done unless I pay upfront for them to look to see if it's their faulty work. i would not recommend this dentist.

The Dr. I spoke well of and wanted to see personally reached out on yelp. Unheard of that I know of…read more(at least for me and anyone I know). Called back to their office this time very friendly staff person. Had taken the time to correctly run my insurance and called me back with BEST options for me. Pricing Sooooo much better than previous and felt receptionist did what should be done and correctly. So glad! As this Dr is good and deserves a good staff and I am giving them another chance. Something I never do.

From the owner: Welcome to Baxter Dental Care. Has it been a while since you've seen a dentist? Do you have tooth…read moreaches? If so, Baxter Dental Care can take care of you. Our procedures include - Crowns, Bridges, Implant Restorations, Cosmetic Fillings Braces - Traditional, Invisible, Orthopedic Appliances Dentures, Partials, Extractions, Root Canals, Children's Dentistry No matter what your dental needs, we take the time to sit down with you and discuss what the right path is for you to take. Good looking teeth are great to have, and we would like to help you accomplish your goals comfortably and affordably. We accept a wide variety of insurances and offer cash discounts, coupons, and financing plans. We strive to go the extra mile to take care of your teeth because your well-being is important to us. The doctors at Baxter Dental Care have over 55 years combined experience of taking good care of people and their teeth. Call us today!

I go there because my wife does also. So it is easy. But I am looking. I had an appointment and 3…read morestraight times they were late getting me. I understand that a Dr. office can get backed up. But was is the excuse for the appointment I set for first thing when they opened. I have also thrown up on 2 different visits. It seems like that at least some of the staff doesn't know how to adjust. If their normal process is to clean 5 teeth before they rinse. Then they are going to clean 5. But if you know I have a sensitive gag reflex and saliva is building up faster than normal. I might need after 3 teeth. But they are going to stick to the procedure they know. Not adjust to the situation.

The workers are nice, but you have to wait forever to be seen. Even if you made an appointment…read moremonths in advance.

Excellent care. Efficient, listened to my concerns and quickly came up with a plan. No pressure,…read morejust information.

The customer service here is great! Over vacation, my…read morefilling broke. Called the next Monday and got me in the same day! Walked in and the front desk was sweet. I was in and out. Felt well taking care of and very affordable. The Dentist was very nice and gave me tons of information on to how better my teeth and infants teeth. Love Family Dental Care.

I was a patient and my care with the dentist and dental technicians was great -- which is why I…read moregave it three stars, but if it were the office staff, it would be a minus one. Everything went well my first two or three visits. But after going in for a check-up and getting an appointment for some fillings, everything fell apart. It had nothing to do with the clinical staff. It was the office staff which spoiled everything. The day I went in to get my cavities taken care of, I learned my insurance no longer covered my visit. It turned out that when I went for my check-up, the office staff failed to realize that my insurance no longer covered my care. That's one mistake, but then two weeks passed and they failed to notify me of this, another egregious error. It's bad enough to have to deal with a painful visit to the dentist but then to go in and they tell you that your insurance no longer covers your visit -- well, I was fit to be tied. You would've thought they would've let me know before coming in -- they had plenty of time. I left, called my insurance and found that I had some coverage but would have to pay upfront and submit it. So, after a while, I returned and asked to make an appointment. The office staff person said she would call after she reviewed the schedule, which she never did. Time passed and one of my teeth chipped and needed attention, so I went in to discuss coming in for an appointment. After waiting awhile, one of the office staff took me in her office and discussed my options. She said she wanted a down payment before coming in, but then I said, well let me just get a checkup first and see about the chipped tooth. She was about to agree, when suddenly she blurts out that they overheard me and another guy "bad mouthing" them. The truth is that another guy was telling me about problems he was having with the office staff and I told him about mine. Then we discussed some experiences we had with other dentists. We both agreed, the problem generally was not the dentist or dental professionals but the office staff. Well, I felt that this was an invasion of our privacy. We weren't talking out loud and announcing this to everyone there, but one of their staff apparently overhead part of what we were saying. What? I protested. "This is none of your business what I say in a private conversation with someone else." Yes, we were complaining privately to each other, but also talking about other dentists and even said good things about the dentists and dental assistants -- JUST NOT THE OFFICE STAFF. Well, I had, had it. I said heatedly that I wouldn't continue there and they asked me to leave, acting indignantly though they were the ones who had the temerity to be interlopers into the private conversations of their patients. But I was the bad guy because I became upset because they did this. What is wrong with these office people in Healthcare? It's not the first time I've had problems with people in medical offices. Almost never with the medical professionals. I guess it's because they are trained to treat people with respect and dignity. Office people, apparently not.

From the owner: We offer many services under one roof, including IV Sedation, Implant Dentistry and General…read moreDentistry for the entire family. Our aim is for you to feel at home with a relaxing dental experience

I just went to my first appointment at Family Dentistry in Franklin. I already spent an hour…read morefilling out forms online. They handed me an iPad and wanted me to sign for $421. I've never paid a dentist $421 dollars for a cleaning. This practice is very suspicious. Some dentist offer free cleaning and X-rays, meanwhile Family Dentistry is charging $421.

new dentist to office fresh out of college does not know what he is doing would not do anything to…read morea painful tooth for me said he could give me an anti biotic walked out of the office and even asked him if he was real dentist not idea what he is doing. I went to another dentist they pulled the tooth no problem did not want me suffering anymore. Don't waste your time and money on the wack job they have in this office.