Having been a seasoned dental patient and due to living in various locations, I have seen several…read moredentists over the years, and I can tell you the Shelhouse team is superlative in so many ways. Dr Greg is the best anesthetist ( number) I have ever met, his gentle touch and affirming commentary go a long way in making you comfortable. From the delightful front office personnel to the highly skilled clinical staff, there is no better place to receive dental care. I strongly recommend DDC. Pete S.

Friendly attentive staff and far above average medical care. I have seen multiple dentists and…read moredental assistants at this office and have not had a bad experience once. The office staff are equally as kind and professional and are great at dealing with my hectic schedule. As an adult with a silly lingering fear of the dentist, I wouldn't go to any other office. They also get new technology in their office all the time which seems to be constantly improving their process and my experience.

This review is about billing procedures , Insurance coding , customer relations, and office staff…read morecommunication . In the fall of 2025 I was told by my dentist that it would be better to pull one of my teeth in front and bridge over it than just doing a repair . I decided I'd like a second opinion so I contacted my insurance company and was told that they pay for second opinions. They helped me find a Dentist near me- " Rahn Dental" that they deal with . I called told the receptionist what I wanted to do and she set up an appointment. As always there was a mountain of paperwork and on which I wrote several times I am here for a second opinion only and had no intention of leaving my dentist of the last 30 + years. A few weeks later I received notice in mail from Met Life that they sent them a code for a limited oral evaluation and the x-ray instead of a consultation . I had already had that within the limited 6 month period from my regular dentist. I got the proper code and called but got nowhere with Rahn staff. Keep in mind that Met pays $63.00 for this so it isn't about trying to cheat a dentist out of his pay as my full bill is 66.80 as it stands. A person at the insurance company then offered to at least call and ask Rahn to re-code the bill on my behalf . I heard nothing more until 2-17-26 when I opened my mail and had a bill claiming I was over 90 days late on payment . I called at 2pm on the 17th and again at 4:45 leaving messages to call me both times. no answer no response . About 11 am on the 18th I walked into the Rahn office to talk about it and was again shrugged off. I am 70 years old and I talk with my hands, somehow this intimidates Shannon who for some reason makes a bigger than life deal about it and claims the conversation has to be over because of it. She claims that Dr. Quinttus coded the bill , so I asked Shannon to have him call me since he is the only one who can change it. Other than that the dentist's here seem to be quite busy and I had no problems with Dr. Quinttus . If office staff was more attentive and coding and communication was better I'd have no trouble making them my regular dentist if something ever happened to mine.

Emergency Dental repair! I called office got in at 8am the next day and had the exam and repair…read moredone all in the same appointment! Now that is customer service! Dr Heather was pleasant and professional and so was the restoration specialist Lexi I believe her name was. Made an appointment for a comprehensive exam. I'm hoping I have found a much better practice than the one I came from!

We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

I enjoyed my first dental cleaning from Michael Lochtefeld Dental today . I moved back to the area…read morelast summer and found Michael & his team right in my neighborhood & they take my dental insurance. My parents also switched to Michael last fall after getting a second opinion & took care of my father's dental needs right away. You're welcomed by the team as soon as you walk in the door, quick check in, then I was greeted by Ashley dental hygienist. She was so friendly, accommodating and detailed, it truly was the most thorough dental cleaning I've ever experienced. Then Dr Michael came in, also completed a detailed inspection too. Great to know everything was good & scheduled for my next visit in 6 months. Thank you for great service in Kettering, Ohio

I had a tooth that broke in half. I left a voice mail after hours and received a text message soon…read moreafter giving me an appointment the next morning. Dr. Lochtefeld was able to give me a crown that same morning. His assistants and office staff are all very polite and professional. I highly recommend.

Was referred here by a dental hygienist who said he did wonders for her. Umm no. Just no. Didn't…read morefeel as if they were there for me. Which sucks. I called explained everything clearly. Was told o no problem. But then the dentists walked in... they do not care about u or your time. At least mine anyways.

My entire dental experience has never left me feeling the way this new dentist has made me feel the…read morelast 2 times I have visited. While Messiha was the usual dentist, he has been replaced by an arrogant and impatient dentist, who, if you dislike his shoddy work, literally gets up and leaves you laying there- after his slamming the tools on the tray and hearing his groan in hostility. HORRIBLE! And this is from someone who has NEVER had a problem with any dental experience before. Now I know the feeling of why everyone has the "I hate the dentist" attitude after decades of never minding having to go see one. Horrible dentist, and best yet, is you can experience the true feeling of being waterboarded with the new clueless "assistant" . It must be included in the cost.

Ridiculously all about the money. Two hundred and fifty dollars for a twenty minute resin is…read moreexhorbitant. Will not be returning

As a first time nervous patient, I was treated with care and kindness. Everyone was respectful…read morefrom the receptionist, the hygienist, dental assistant to the final consultation and service of the dentist. Thanks for the smiles.

First appointment at DDSS, was fantastic! Front office, Dr. Brown and Hygienist Suzanne were very…read morethorough with cleaning and explaining EVERYTHING ! I was extremely Impressed. And have already set up a future appointment! Brush yer teeth kids and see the dentist yearly ! (Cavities are no joke ) Thank You!!

Absolutely the worst dentist office I have been to in many years. The girls there do not listen to…read moreanything you tell them when you speak to them, argue with you, submit paperwork to insurance which are incorrect, lose records from other dental specialists, and are just not patient friendly. I complained to the office manager there about the situation who got even nastier than the girls I was complaining about! Let out a big sigh of disgust that I was bothering her! DO NOT GO THERE, SPEND YOUR HARD EARNED MONEY ON PROFESSIONALS!

This practice used to be so much better when Dr. Grabeman and Ellifson were there. There is…read moredefinitely some issues at this office w overturn of staff. Last.cleaning I had in January was the worst cleaning I ever had. Left feeling like I didn't even have much polishing done. Fast forward to a dental emergency, called for an appointment and was told all the Dr's were out on vacation, that they were only doing cleanings. How is it even legal to do dental cleanings without a Dr on site in the office? Is that a thing??? Anyway, was scheduled a wk out for an "emergent" appt. Day comes and I was stuck in traffic, I called the office to let them know. I know all offices run on a tight schedule, BUT when you have a pt calling telling you they are stuck, how is that not reasonable? I was told they could look at it but couldn't do anything if I did come in late. Why bother! Then tried to reschedule and was given a appt of 2 weeks out. NOT OK. Sad.to leave a group I have been with over 30 years! But enough is enough! I called another office when I hung up, got in at 8am the next day and had the exam and repair done all in the same appointment! Now that is customer service!

After 7 years we have to leave due to repeated appointment cancellations (on their part) despite…read morelong wait lists. Lack of hygienists, lack of communication, lack of dentists within the group! The practice has a systemic problem of cancellation and being unable to reschedule appointments within 5 months.