Stopped by today to get a cross for my necklace & have my jewelry cleaned. Norma was amazing as always! We will be back! read more

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4 years ago I bought a ring for my wife retail price $8,000 and discount price paid $4000 whit the promise that they buy it back for the price you pay but went , I try to exchange for another one they want to take my ring for $300 they are scam costumers please don't fall like me. read more

We have bought so much from Kevin's throughout the years there customer service is horrible we have had to take one of my rings back 3 times in the past couple months for a diamond falling out they are eager to have you trade for a new more expensive item instead of replacing the ring after 3 times a diamond falling out the least they should do is replace the ring obviously there jeweler isnt good at there job or the diamond wouldn't keep falling out. read more

Have a pair of earrings from here, lost one of my screw on backs to my earring, took it in to get fixed. Originally told me it was going to be $40, asked if I wanted to proceed, I said yes. come time to pick up it's $70. "manager" didn't want to accommodate even though that's what we had agreed on in the first place. don't tell me one price and then come up with another. Another story is I bought my boyfriend a gold chain, I've had to take it in to be fixed 3 TIMES because it keeps breaking SO easily. This last time it got "fixed" was just a couple days ago, he was walking and it somehow got undone, and fell off his neck while walking and fell on the floor, now it's gone. crazy you spend so much of your money on something and shit like this happens! read more

If I could leave a negative 100 review I would this whole Kevin jewelers is a SCAMMMMMM my husband got my wedding ring from here spent all this money and even got the lifetime warranty why now that I need a resize we go to Kevin jewelers and they tell us the LIFETIME warranty my husband spent money on for a LIFETIME is now gone and moved to a separate insurance company . Oh but get this they don't have a store or number to call all they give u is the basic email of cs@kevinjewlers.com which I've emailed 3 times and gotten no response . Then if they do respond they expect you to send your jewelry into a magical place that has no storefront ...... So the only thing they could offer is to purchase a different warranty with them that's only 4 years and 400 dollars . So now there's no way to get my ring sized or fixed or cleaned or anything because my lifetime warranty that my husband spent money on disappeared and is non existent . Complete bullshit and sooo unprofessional. If they decided to switch insurance that's fine but why not notify my husband someone else is taking over and how to contact them ? Will never purchase from them again. TRASHHHHHHHHHHHHHHHHHHH read more

This is by far the worst place for jewelry I could buy from. Norma loza the manager belittles me as a customer. On there first day back from quarantine as a customer this was bad. I have no issue with prices vs the customer service. I would pay more for great service and become a returning lifetime customer vs be treated so unfair. She priced out of her head + doesn't know her Kevin jewelry policy + saids she cannot help. It's helpless to go here for jewelry! Please don't not go here especially when Norma is here. Very crappy service. Managers as such will make businesses as this kJ die. Thanks all who read. Norma take sales classes and customer service course please Sad! read more

Kevin Jewelers - If you want Bad customer service + useless sales tactics talk to Norma. She s great at both. - Jewelry Near Me - Brea, California

I came here a couple of days ago , she wanted a new necklace as hers had broken a few times ( that she bought from there over a year ago) not only did they give her full credit what was paid on it also gave her a great price on a new necklace. Her salesman Ismael was great , very helpful. The manager Maria was also superb . I noticed the assistant manager Beatriz helpful a customer, she seemed also as helpful as Ismael I had my broken chain repaired at the same time . Fast forward a few days I came back to my house when I got home my pendant would not fit on the chain . When I tried it here they went on with no problem. Eileen took them in the back to clean them so they would look as nice as the chain that they cleaned the previous day . EXCELLENT CUSTOMER SERVICE read more

Norma & Fara & Angelina were the best they were all helping me to get the best gift out of there with the best price Totally recommend it read more

Kevin Jewelers - Jewelry Near Me - Brea, California

I loved this ring since the moment I saw it at Kevin Jewelers. I went to this store in brea and I didn't doubt on getting it. My fiancé and I are so satisfied on the hospitality they have, specially Laura and Briana that helped us with our credit with the ring. I am for sure going back in the future and recommending to go there and ask for Laura or Briana. They have the best jewelry and give the best deals! read more

Kevin Jewelers - Proposal ring and wedding ring - Jewelry Near Me - Brea, California

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Review update: Norma the manager and her friendly staffs helped me to find an engagement ring that fits my future wife. if you need any good deals on jeweleries just come find them in Brea mall near Red ribbon entrance. If you need some men's jewelries come over here to see Amanda for help! She was very knowledgeable on all the products, and she patiently showed me all the gold necklaces in the store, she even showed me the booklet for more selections! Good place to get amazing deal! Great managmen read more

Kevin Jewelers - Jewelry Near Me - Brea, California

Don't go here!!!!!!!! They sell fake diamonds and they do not return your money. Worse experience. These days I feel so sad ,how can there be such bad people. Do not buy anything from this jewelry. read more

Staff is amazing My go to for all jewelry needs The manager Norma took her time helping me and made me feel so special. Whether you are looking for an engagement ring, chain or a just because gift stop by I assure you you will not be disappointed. read more

Worse experience at Kevin's jewelers, I purchased a ring over 10 years ago. Diamond has been falling off, they will not honor the extended warranty it came with. They want me to trade the ring and get my self into debt . The general manager is useless and does not help with customer service. Save yourself the heartache of purchasing from them and visit a reputable jewelry store. read more

DO NOT GO HERE!! They sell low quality Grace jewelry, do not tell you the clarity and their appraisal certificate is way off. They kiss your butt when your shopping but when there is a problem after the sale you get treated with complete disregard. They refused to offer me a solution, return my money or verify the certificate #. The Older Hispanic woman who would not give me her name just told me she's the manager would not make eye contact with me. STAY AWAY FROM MALL JEWELERS! ALL FRAUDULENT!! I will be filling a consumer complaint report and BBB as well. read more

Once again Kevin jewelers is amazing.... The staff is so helpful And helped me pick out earrings and necklace... I am so ecstatic with these beautiful pieces I feel like a princess read more

Kevin Jewelers - Jewelry Near Me - Brea, California

I decided to treat myself for my 40th birthday. I wanted something special to remember this important milestone. I am SO glad I came here first. Norma and her team were amazing. They really took the time to help me find a piece that was perfect for me. Norma stepped in to assist and help answer all of my questions. The experience and knowledge Norma has is impressive. She provides you with EXCELLENT customer service, she really goes above and beyond for her customers. Thank you Norma for taking the time to share your knowledge on diamonds and helping me choose my beautiful ring. read more

Went into Kevin Jewelers and saw a couple of pieces I was interested in. The saleswoman explained to me that they offer an array of financing options. I agreed and gave the saleswoman my personal information. She told me that they work with multiple banks ensuring that everyone get approved. After hearing this I quickly told her that I only want my credit report ran once. (If you know anything about how credit works, you know that multiple inquires ding your score) She reassured me that only one inquiry will be done. I felt relieved! Two days later I received multiple alerts from my credit score monitor that multiple inquiries were made. I am furious! Even though I am approved, I will not come back to shop here. I will take my 8K purchase elsewhere. As to the multiple non-consenting inquiries, I will be reporting this business to the BBB and credit reporting bureaus. read more

Kevin Jewelers - Kevin jewelers ran my credit report multiple times even after advising them not to. I consented to one credit application only! - Jewelry Near Me - Brea, California

Purchased a wedding ring with Norma at Kevin Jewelry, felt very comfortable buying this gorgeous ring because she explained the quality, diamonds, and very knowledgeable. 'm always going to refer friends and family to her. Thank you for your exceptional service and professionalism! read more

Kevin Jewelers - In love with my Gorgeous Wedding set! Norma Loza thank you for your recommendations, knowledge and expertise! We love it! - Jewelry Near Me - Brea, California

HORRIBLE service! My husband had some loose diamonds that he wanted to make into a pendant for our daughter and when he pulled out the bag with the diamonds the rude salesman didn't even wait for him to say anything he just said "we're not interested" and wouldn't talk to my husband anymore. I'm sorry but since when do paying customers get treated like solicitors? We were there to have something made not sell them a vacuum. Trust me-take your business elsewhere-this place is a joke. read more

Come here once every 3 months to get my ring cleaned. They are super fast and friendly. Also my ring always looks nice when it walk out of here. read more

Kevin Jewelers - Jewelry Near Me - Brea, California

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Thanks Anglelina for giving me a good deal today just bought Earring and necklace it's so beautiful and thank you so much. read more

Kevin Jewelers - Jewelry Near Me - Brea, California

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I've bought several rings from Kevin's jeweler ..but last month I bought a awesome ring from them and got it at great price !! Trust that but I wanted another band for other side of my ring ... The price the girl got for me was 700 and I told her I'd be back next month to mark it and she said she did ... I go in tonight to get it and she never marked it and they wouldn't honor the price !!! I'm pissed I've been a customer over 25 years ..... I shouldn't of bought this ring until I had it in writing read more

Never buy here. You will REGRET it. I DO NOT RECOMMEND this place or any other Kevin Jewelers for that matter. Their return policy is exchange only. There are plenty of other jewelers who will treat you like a customer. Their motto is "Employees first. Screw the customer as much as you can. And screw them some more." Also, don't get sucked in by their HIGH MARKUP and a huge discount. It's how they do business. I've been to other jewelers and nobody offers 60-70% discount. I mean NOBODY. Huge discount at a jeweler means it's a scam. So please save yourselves. Do not get scammed by these CROOKS. Watch out for a guy with a thick mustache and glasses. His high pressure sleazy sales tactics makes you wonder whether you're in a jewelry store or a used car dealership. The entire time BF and I were in the store, he kept pressuring us into making a quick decision by asking repeatedly which ring we liked and then starting to make calculations for a "discount." When we decided on a ring, he did not bother to check the sizing and only worried about making the sale and taking our money. Of course, after later inspection/wear, I noticed that the ring was way too big and had to drive all the way back to get it resized. Luckily, mr. car salesman was not there that day, and Farah helped me with the sizing instead. Refused to give me a copy of the receipt showing the sizing of the ring. DO NOT BUY HERE. read more

I just happened to stroll into the store and met with the young lady that was eager to help me. Five stars on customer service! I highly recommend this place for your next diamond ring Clean, helpful and very knowledgeable. Thumbs up!! read more

Amazing amazing amazing ! Couldn't have asked for a better experience. The staff was very attentive and helpful. Norma the manager was very sweet and gave me an amazing deal! I was a bit skeptical when reading the previous reviews but do not know what store these other reviews are from because my experience was nothing close to the way the other reviewers described Will definitely be going back read more

Stopped in to check things out. Super nice and knowledgeable staff. Helped me pick the right ring and the jeweler did a fantastic job with sizing. Thanks everyone! read more

Kevin Jewelers - Diamond ring - Jewelry Near Me - Brea, California

Let me start by point out that a lot of other 1 star reviews sound like whiny customers, not all, but some. I bought my girlfriend an anniversary ring here and she absolutely loved it. The sales lady was okay, not bad, but not fantastic either. If you're too dumb to realize what inflated prices are than you deserve to think you got a deal. If there's a $900 ring marked down to $300, you didn't save $600, you just paid for a $300 ring. (This is a rule you should use with everything you buy) Anyways, they offered a $20 insurance with one free sizing so I bought that and came back to get the ring sized. They said they person who sizes is only in on Mondays and would call me when it's done. I waited almost a week after Monday and had to call them to make sure it's done. (They should have called me when the job was completed) I picked it up and the opals were a totally different color, but I didn't believe my eyes. So I took it and showed my Girlfriend without mentioning what I assumed. She didn't even take a second before she told me this isn't the right ring. Luckily she snapped a picture of it the day we got it and we compared. The color was totally off and it was "bronzed" over. (I'm assuming they burned it when they resized it) We had to wait and come back for them to order a new one. I came back and got a brand new ring and the main Opal fell out within an hour of my girlfriend wearing it. So I had to come back again to get that replaced. I don't exactly live close and I probably spent more on gas going back and forth than what the ring was worth. It could have been worse and all the sales ladies were helpful. They ordered a new ring and backed their product so that deserves a 5 stars for the service and effort. But a 2 star for me having to drive back and forth and deal with the hassle. read more

Kevin Jewelers - Before and after, totally ruined. They DID replace the ring though and that's good service. - Jewelry Near Me - Brea, California

I was so surprised when my now fiancée proposed with the most perfect ring. It was beautiful. Norma Loza was so helpful in helping him choose. When it came time to get it sized, Norma was so understanding as far as timing. Having just gotten it, I didn't want to be away from it for very long. They had it sized and back on my finger in three days. The whole experience was great from start to finish. We even went back and bought the grooms rings. Yes rings! The sale was so good we bought two - one for work and everyday use and one for special nights out. We are so pleased with Kevin Jewelers and all the staff at the Brea location. read more

Just wanted to update, No Jessica. I emailed a few weeks ago and haven't heard anything back. read more

Best STAFF! Emily, Farah, and Norma are the one to go to when getting your jewelry at the Brea mall! They will get you what you want and at the best prices! More than 50% off ! Shout out to Kevin jewelry for their awesome business. read more

I had a really great experience here. Norma, was the lady that attended me. She was very helpful and not pushy. She asked good questions to help me figured out the perfect ring for my proposal. What I loved even more was the credit approval and the 1 year no interest. I had a great time and I will go shop there many more times for future jewelry. I strongly recommend to anyone looking to buy jewelry . read more

Well, this is my 3rd times at this location looking for fun ring or bracelet. NO ONE ACKNOWLEDGED ME. This time a tall Asian girl did say if I need to look at something. I looked at every items they have in the store. A guy want to help me after seeing my hand with a ring. One of the worst experience in a jewelry store. read more

Norma and Laura were really helpful. Excellent customer service, would definitely recommend to anyone interested in getting new jewelry!

I walked in the store asking question about merchandise she didn't even no about the merchandise I was trying to purchase!!! I gave her a Complement not even a thank u !!! Finally I asked what was her name was norma very very rude no thank you!!! How do u have some one in management treating paying customers rude !!! Was no help to me at all !!! !!! I really think u need to give her some extra classes how to treat people especially in Customer service!!! read more

Customer service is very poor they messed up my ring I didn't have it on time they called me in to try to supposedly make it right which was a even bigger catastrophe. I wish i would have never stepped foot into this place. Nobody knew what to do when they all had a part in the scheme. They have signs up 80% liquidation sale that was supposed to end THAT day , the signs are still up. They are just about the sale. Horrible experience!!i will never ever refer anyone to this place ! read more

Kevin Jewelers - Jewelry Near Me - Brea, California

My wife and I bought our wedding bands here. It's really hard for my wife to find something that she likes and it's also very very hard for me to find something that I like when it comes to jewelry. Luckily we were able to find our rings here with the help of Amanda Yang. She was extremely helpful and patience with us. Thanks Amanda! read more

Went in today looking for an upgrade for my wedding ring. We were helped by Verna and Sarahi. They were so helpful and we felt so comfortable. Thanks to their amazing deals and great customer service I was able to get my upgrade and my husband even got a gold chain he always wanted. I highly recommend and will be coming back for more jewelry! read more

I had a great shopping experience and would definitely recommend this location to my family and friends. From the moment I walked in, I felt welcomed and comfortable to look around and ask questions. Norma is very knowledgeable & friendly. All around great experience from beginning to end. I will be back for future jewelry purchases. read more

I guess old yelp rating are hard to overcome, we didn't come into this store because of yelp rating but rather by chance, and by talking to the people inside and the service we received we can definitely say they are trying hard to overcome prior management's poor rating. Everyone inside the store are courteous and personable, especially the store manager which is very accommodating and made our decision much easier. However be prepare to negotiate, Kevin is a place where old fashion sales tactic are still alive and kicking, so be as knowledgeable as you can will save you time and money. read more

Came in looking for a chain, my sales person Jessica helped me fine one within my price range and even financed it for me with no down payment. I was in a rush and office manager Brianna worked very hard and fast paced to get me out as fast as possible with the best finance options available. Will definitely come back to these two. read more