Keri Powell Therapy I would highly recommend. The staff are helpful, kind and understanding. I was skeptical at first because I couldn't understand my own feelings myself so how could someone else talk to me and understand. I was so depressed that I was considering ending my life. In Aug of 2022 I went to see Trisha and after our talk I left with hope that I hadn't had for 2 years. It was amazing that someone who I hadn't even met before could care so much to understand me and give me hope as well as the tools to get better. I am now doing very well and have experienced 10 weeks with no depression. I have been so impressed by Trisha's help that I have referred her to several other friends, who have been also impressed with the help they are receiving from her. She is not only a listening ear, but she also trains you and gives you the tools to take care of yourself. Thank you, Kerri Powell, for hiring such caring and helpful people. read more

Going to counceling and trusting someone with what you are saying is a really big step i have made over the years. But, when HIPPA is involved then it is like i will never trust someone ever again. So, i would not recommend going here unless you want them discussing your issues in the breakroom! read more

Exceptional customer service. Clean, peaceful waiting room. Staff are excellent and I would highly recommend. I just love my therapist Karen. She and I have clicked very well, and I look forward to seeing her more for my healing. Thank Keri Powell! read more

I requested a copy of my Medical Records here on 10-26-2021. Pursuant to (45 CFR 164.524)(b)(2)(i) They have 30 days to give me the records I have requested. I did not receive the records nor did I receive a 30 day extension notice of when my records would be sent to me pursuant to (45 CFR 164.524)(b)(2)(ii). On 1-18-2022 I spoke with someone from their office to inquire when I would receive my records. She informed me there was a $25 dollar fee to obtain my records. Pursuant to (45 CFR 164.524)(c)(4) They are ONLY aloud to charge me for the labor and supplies regardless of the state law. There was only 9 pages of records they gave me in a envelope. The current price per page from the Illinois comptroller's website is $1.18. Labor to print out 9 pages and put them in an envelope would take less than 6 minutes. If the secretary makes $20/hr it would be $2.00 in labor. The total should not have exceeded $12.62+ the envelope price, thus they are non compliant with federal HIPPA laws by charging $25. She also told me that since I was the patient I did not have to sign a records release form. However, pursuant to (735 ILCS 5/8-2001)(d) the law states that am required to sign a release form. On 1-19-2022 I paid the $25 fee and picked up my records at their Savoy, IL location. It was only 9 pages of records. I have old receipts for 4 therapy sessions. I only received progress/clinical notes for 2 of those therapy sessions. They didn't include a written statement as to why they withheld those other records pursuant to (45 CFR 164.524)(d)(2). I called back that same day. Chelsey, a more polite secretary than the previous day, informed me she didn't know why they didn't include it. She told me she would have the office manager call me back on 1-20-2022. I received no call back. On 1-19-2022 I filed a federal HIPPA violation complaint with hhs.gov. I sent them the substantiative evidence of the 10-26-2021 records request form and the $25 medical records receipt. I also sent them audio files of the phone calls to substantiate my claims of the crimes, rudeness, and being given the run around (Illinois case law allows recording of phone calls a person is a party too, but your state may not so check first!) I am considering filing complaints with the Illinois Attorney Generals Office and the Illinois Department of Public Health. Out of the 17 other providers/health facilities I requested my records from, Keri Powell Therapy is the only one to charge me $25. That says something about their staffs competency of the law and their ability to not violate the rights of their patients. Upon reading my two therapy session progress notes I found multiple errors which I intend to have amended pursuant to (45 CFR 164.526)(a)(1). That makes me question if the therapist there was even listening to me when I spoke to them. The Illinois Department of Financial and Professional Regulation mandates that providers complete 24 hours of Continuing Education every 2 years. I am so disappointed in their competency and ability to function as a healthcare business. Hopefully this review and the results of my legal pursuit will stop this from happening in our community at all Mental Health Providers that violate patient's rights. https://illinoiscomptroller.gov/agencies/resource-library/statutorily-required/copying-fees-adjustments/ https://www.hhs.gov/hipaa/filing-a-complaint/index.html https://www.illinoisattorneygeneral.gov/consumers/healthcare.html https://dph.illinois.gov/topics-services/health-care-regulation/complaints.html https://www.dhs.state.il.us/page.aspx?item=29439#a_DFPR https://www.idfpr.com/admin/DPR/DPRcomplaint.asp https://www.mwl-law.com/wp-content/uploads/2018/02/RECORDING-CONVERSATIONS-CHART.pdf read more

I had a troubling experience with Keri Powell Therapy on January 10, 2020. I truly loved the counselor I saw; she is top notch! However, I received a $50 fee for a cancellation that I made on 8/20/19 at 4:56PM. The appointment was set for the very next day on 8/21/19 at 4:00PM. Mind you, I was FIFTY-SIX MINUTES late to cancel the appointment within 24 hours like their office requires. However, as they said she would, Molly, the office manager, called me about the issue I had with their bill not sent to me on time. It turned out that I had a credit of $100 for overpaying, so the $50 covered that late cancellation, and they're paying me $50, which should be in the mail soon. Kudos to KPT for fixing my issue so quickly. The second point I wanted to bring up is that my counselor called me personally to correct the situation! What a light she is, Karen Jones! She helped me with so many troubling things and the worst of which was to stop being so hard on myself!!! Thank you KPT! Keep lighting up clients' worlds and showing them strategies for improving their lives from the inside out! read more

My experience was Keri Powell wasn't terrible but not great. They took down my card information wrong and notified me I had a big outstanding bill due. Ok, fine. But then when I wrote a check to pay it, it seemed to have gotten lost in the shuffle. When I was notified for a second time about a large outstanding bill, it took over two months for them to locate/cash the check. That was one year ago today. Also the anniversary date of my last appointment. I didn't know it would be my last appointment, but COVID shut everything down abruptly. My therapist nor the office has ever tried contacting me about ending services or transitioning online or a plan moving forward. I just don't feel that was right, especially in this field. The kicker of the story, I found out I now have a bill in collections from them I guess because it wasn't included in the outstanding balance I already paid. So, ok service but terrible follow through and business practices. read more

I went to KPT starting back in 2014 and saw Keri herself. Adored her, and she helped me through some of the craziest transitions I had going on in my life at the time. A few years later I resumed care and Keri was no longer seeing patients. She referred me to Kelly, and she is absolutely one of the sweetest, most caring, gentle people I've ever talked to in general. I always felt warm and welcome going there (which I understand it can be an intimidating place to sit in a waiting room!). They were ALWAYS prompt on time and if I had schedule changes they were always very easy to deal with to work around my schedule to make sure I got in when I needed. They even made it easy for me to transition with insurance changes. Unfortunately I live in another state now so I can't continue coming there but I would recommend KPT (especially Kelly!) to anyone in need of someone. read more

About two weeks ago, I made the initial call to set up an appointment after putting it off for quite a while because I was overwhelmed and anxious. I had carefully researched the therapists and had a list of 3 I was willing to see and had all of my information ready to go. The receptionist who answered the phone seemed to have no idea what to do and told me she didn't know how to make a new appointment (?? seems important!). She told me the office manager would call me back the next day. I got the call from the office manager and got an appointment scheduled with my 2nd choice therapist from my list and was told my insurance would be accepted. Two weeks pass and I get a confirmation text a few days before my scheduled appointment. Then, the day of, I show up to my appointment and the receptionist tells me that *I have no appointment*. As in, they cancelled it without calling or texting me. She then tried to tell me something was wrong with my insurance (Nope!). We went round in circles until she finally told me I would need to choose another therapist because the one I was scheduled with wouldn't accept Aetna anymore (even though....that was the original reason I had gone with her less than 2 weeks before?) When I asked what therapists actually truthfully accepted Aetna, she got so flustered she couldn't make eye contact or provide me with a straight answer so I finally just left. It was humiliating and frustrating and the exact opposite of the experience you might expect from a mental health facility. I will not be returning ever. read more

Keri Powell is a dedicated professional. She hires passionate, experienced, amazing therapists who love counseling. Her offices are comfortable, welcoming and confidential. Her ethical standards are high and she truly cares about clients and staff. read more

I haven't visited the Keri Powell offices in person yet, but I have been seeing Rebecca Richards via telehealth since October 2020. The administrative staff are always so helpful and polite and they get back to you right away. Becca has been wonderful as well. She has expertise in helping women recover from trauma related to the perinatal period, something that isn't easy to find in the area. I needed help with some postpartum issues and I was able to put some of the tools she gave me during our first session into practice right away for immediate relief. It was a game changer. She's got a very calming demeanor and has a sympathetic ear. She likes to explain the psychological and physiological processes that happen when we process emotions and trauma, which is very helpful! We're still working together regularly, as I have a long way to go, but I don't think I'd be this far along in the process had it not been for Becca. read more

Keri powell therapy has been amazing for me. The office has always been helpful and managed everything smoothly. I personally saw Keri, who is fantastic, and I know other people of various ages who loved seeing Karen, and both Rachel's. Highly recommend. read more

I've been seeing Lynda Alper for 3-4 years and have really appreciated her active approach to therapy and support having gone through multiple life transitions during this period. I have only had good experiences with Keri Powell Therapy in regards to scheduling appointments and utilizing my insurance. The small deductible is charged automatically to my credit card after I check-in to my appointment and has been very convenient. I would highly recommend Keri Powell Therapy! read more

I cannot sing their praises enough. They are all very professional and supportive, especially in difficult times.

I was a client of Keri Powell Therapy for the 6 years I was in the Champaign area. I actually saw multiple of the therapists for personal therapy as well as marriage counseling for me and my husband. I always felt heard, respected, and like they actually cared for me personally. Since moving, I have been unable to find anyone even close to the level of awesomeness that I always experienced at this location! read more

I am new to the area and needed to get my daughter in to a counselor to deal with some mental health issues. Keri Powell therapy was recommended to me along with a specific therapist to request. Yesterday was our first appointment and I have to say that I am beyond thrilled that we found this place!! Being new to the area it is very difficult to navigate the ins and outs of finding new providers. Not only was the therapist my daughter met with a great match but she along with some of the other ladies in the office went above and beyond to help me figure out what other providers in the area would be the best match for my daughter and would be the most helpful to our specific situation. The staff is extremely friendly and legitimately concerned about helping patients receive the best care. I would highly recommend Keri Powell Therapy to all my friends and family! read more

Several members of our family have been to Keri's office for counseling. Her office is run smoothly, insurance filed easily and her services are so helpful and relatable to your situation. Our daughter's situation needed someone quite specialized or who was willing to do some research and dive into therapy and Keri was willing to do that and we have had great success with her. read more

I had a great experience until I didn't. During a stressful time, I was transferred to a new therapist not in my network. The office then tried to tell me they did me a favor writing off that cost they themselves caused and then charged me $100 in cancelation fees that were not accurate and from over a year prior. Overall I was not treated with respect during a stressful time which is the entire point of a counseling practice. The old office staff worked with you. The new office staff doesn't appear to care. read more

I went to Keri Powell therapy for couple's counseling. There are multiple counselors in this facility and I am sure the others are great, however I unfortunately got paired with one that did not work out at all. Couple's counseling is a tough situation to handle and I do not think it should be handled lightly or added into experience just because you have a license. If a counselor has a weakness and cannot help but side with one partner and interrogate the other, it does nothing but tear down the marriage even further. The time I needed encouragement the most, I was torn down once again, and the sad part is i paid money for it. I never received any advice the three appointments I went to, I was forced to repeat what my husband said but my husband never had repeat what I said. I was scolded for interrupting one time even though I was constantly being interrupted after that. I was even thrown a comment about how people like to have things to have control over after I said I enjoyed cleaning my house and doing chores, a comment I didn't know whether it was an insult or not. My only advice I received was not to look at what I want in the future of my marriage, only live in the moment and that there is a mysterious reset button and if you push it, the root issues and causes that you never figured out through counseling suddenly """disappear""". read more