I had hired Karol and Amelia for deep cleaning of 3 bedroom 2 bathroom after kitchen remodeling…read more Karol was so easy to communicate. They were able to come very last minute, on a holiday to accommodate my need. They did a great job, paid attention to details, and at spots that I was not completely happy with (due to there was still construction going on), they returned and retouched it until I was happy with the result. I wasn't planning to do regular maid service but it was such a pleasure working with Karol's touch, I think I'm going to work with them every month for cleaning. Here's why I think you should consider Karol over other maid service (I also worked with Alpine and Metro Maid, both did good cleaning job but I prefer Karol): 1. she's prompt with response via txt, not some email system, there's no middle man 2. she can come last minute, where Alpine often books 2 weeks out 3. she and Amelia came both time, there are consistencies of their work, and I dont need to work with too many different people 4. her price is very competitive, better quotes than Metro or Alpine 5. she shows that she genuinely care and she communicates very well, understand my need and is willing to work with me 10/10 love working with Karol. Her business deserves to thrive.

I found this company through yelp and emailed to see if they could clean my sister's house after…read moreher cancer diagnosis. They were prompt, extremely thorough, and spent hours doing the deep clean the home needed. Unfortunately there was a price increase over what they quoted but my sister was so pleased I paid it.

Scheduled for 8:00am, and I received a message at 7:45am saying they'd be late due to traffic. They…read moredidn't arrive until 9:20, which wasn't an ideal start. Overall, I was pretty underwhelmed with the service. There were still noticeable spots on the carpet -- the same ones we've been able to lighten ourselves using our small Green Machine -- and I expected those to be fully treated with professional equipment. I was also surprised they didn't vacuum before cleaning. Every other carpet cleaner we've used has done a thorough vacuum first, especially important with two large dogs in the house. Instead, they cleaned over the pet hair, which left wet clumps pushed up against the baseboards and scattered throughout the carpet. While the technicians was extremely nice and polite, the overall quality just didn't meet expectations. We'll likely look for a different company next time we have the carpets cleaned. Edit after the owner replied: My wife asked the technicians point blank if they vacuumed before the they started the steam clean and they said they do not do a vacuum beforehand. So the response to this review is inaccurate further proving I will not use this company again.

Used them for a deep clean of my apartment and they were excellent! Had great communication when…read morerequesting a quote and booking, in addition to the day of service. Cleaning was thorough and they were also able to steam clean my carpets and deep clean my oven. Will definitely be using them again.

We requested a Deep Clean Service, Roochii Cleaning through Yelp Projectswas super responsive…read more Julie and Seydy came and really did such an amazing job! They were also kind and cared about the quality. We really couldn't have asked for a better experience. We can't always afford these types of luxuries, but it was well worth the money. From now on when we can afford this, we will always go to Roochii. Thank you so much.

It was a bit of a struggle in the beginning to get this process going to get scheduled because I…read morewas requesting paperwork but once I got that, everything else went smoother. They must be really busy because they were a week out when I scheduled. They sent two cleaners to my house. They told me that they would call me 20 min prior to them arriving so I could meet them at the house (since I don't live there). Unfortunately, they did not give me a ring but fortunately, I just happened to be there when they got there because I was worried this would happen. The two ladies did not speak any english at all and had to use a phone translator. They worked hard for 4 hours for a move out clean for a 1328 sq ft house. One of them asked me if everything looked good at the end- I saw quite a bit they missed but only pointed out a handful of things they missed that were still evidently dirty (eg. blinds, toilet, windowsills, stove, countertop)- she looked upset that I pointed these things out, didn't say anything and just went back to those rooms to address them. Since she seemed unhappy, I didn't mention the rest of the missed areas and cleaned the rest myself. I think they at least got 90% of it done which I heard is a win with cleaning companies. It would have been nice to get the 100% but I know they were tired and worked hard all day. They also left a dirty towel in the garage, two dirty towels outside the front door w/ a half empty water bottle, and a paper towel in the street. But overall, they cleaned the majority of the house well.

Elsa was fantastic! Based on her reviews, I knew she would be great, but I was genuinely so…read moreimpressed with her work. She is kind, diligent, punctual, and incredibly detail-oriented. She was even able to get a stubborn stain out of our carpet that we couldn't remove ourselves! I am so grateful for her and cannot recommend her enough. If you're looking for a thorough, professional cleaner who truly cares about the quality of her work, Elsa is the one to call!

Else did good work and was great to work with! The price was reasonable and she was able to do the…read morehouse in a day

Always excellent in all aspects . Clothes nicely folded and placed in logical order. Can remove…read moreclothes from bags and placed in draw's. All very easy and convenient

Showed up on time, did a tremendous job, and was very reasonable. What else can you ask for?read more

Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

These guys did a fantastic job. The workers got right to work, and worked really hard the whole…read moretime they were here. Thanks to you Ali and your team.

Amazing so fast, organized, efficient, they barely needed any guidance better than almost any…read morecleaner I've had before

John, Jill, and team were amazing!…read more They were incredibly responsive and came and totally saved the day when our other cleaners bailed. They were friendly, professional, and prompt. The apartment looked amazing!! They went above and beyond to make it look completely spotless. They will definitely be our regular cleaners. we really enjoyed working with them and the finished Product was amazing!

John can't bother to call and say he was going to be late. Just left us hanging waiting hours for…read morean appt. He has a robot answering service which handles nothing. You can't get ahold of anyone and you go around in circles. This level of non-care tells me to go with someone else.