Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

To quote 'Guy', this company loves honest reviews. Even if my review is 1 star it will still give…read morethem volume and flow. So here is my honest review: You would be better served using another company that operates with honesty and integrity! Filled out the project request for a move in/move out cleaning service on Yelp and listed the MAX number of bedrooms and bathrooms (4 or more) allowed on the survey. Photo included. I received an estimated quote (NO specifics were provided with the quote) and a follow up message asking if I needed appliances cleaned.  I specified the number of appliances and confirmed the date and time for service. The day of service I received a message with a higher than estimated cost (no cost breakdown was provided) and instructions to prepay. Towards the end of the service, I received a call asking me to check the work that had been completed and see if I needed anything else. It was at this time that I noticed one of the appliances that I had put in my original request (I showed the cleaners my text and later sent a screenshot to the company) was not completed. As the team was taking care of this, I started receiving messages from someone named 'Guy'. Guy tells me that I have to pay more for the additional appliance. Since I already paid more than the estimated quote, I didn't agree with this.  Then Guy tells me that my estimated quote was for a 4/4 bed/bath home followed by a screenshot of my Zillow home estimate showing 4 beds and 5 baths. When I put my information into YELP I put in the max bed/baths allowed. I reiterated this during our phone call. Now if the company's practice is to pull up Zillow home estimates, this should have been done BEFORE you sent me the amount due on the morning of service. PERIOD! YOU should have specified the number of beds/baths the estimated quote covered which would have given ME the opportunity to correct it if needed. This should not be used as an EXTORTION tactic to get more money at the end. Nor should this be used as an attempt to appear as though you gave me some kind of concession on the service. Nothing I've said in this review is inaccurate. Use the same approach you use with scammers when they try to 'continue the conversation' and keep you texting or on a call. Hang up and block. Overall, bad business practices. Hope this helps!

I hired Roochii for a deep cleaning of our house before our baby arrives, and Yulie and Seydy who…read morecame to clean did an amazing job. We'd never hired cleaners before, but I think we will do it again. The house looks fantastic, like when we first bought it, but with our stuff in it! :)

I requested for a move out cleaning service and Raquel and Enia came out and knocked it out of the…read morepark. They never stopped working and kept on pushing forward. Highly recommended.

Prompt response time, good communication, and house was cleaned really well. We will definitely use…read morethem again.

These guys did a fantastic job. The workers got right to work, and worked really hard the whole…read moretime they were here. Thanks to you Ali and your team.

John, Jill, and team were amazing!…read more They were incredibly responsive and came and totally saved the day when our other cleaners bailed. They were friendly, professional, and prompt. The apartment looked amazing!! They went above and beyond to make it look completely spotless. They will definitely be our regular cleaners. we really enjoyed working with them and the finished Product was amazing!

John can't bother to call and say he was going to be late. Just left us hanging waiting hours for…read morean appt. He has a robot answering service which handles nothing. You can't get ahold of anyone and you go around in circles. This level of non-care tells me to go with someone else.

They didn't specify cost of services before providing them, didn't provide detailed invoice until…read moretwo months after services were rendered, and requested immediate payment with threat of lien on home at time invoice was provided. Their excuse for not disclosing costs upfront was that their services were related to emergency services and a home insurance claim. Furthermore, they waited several weeks after insurance claim was denied to mention we owed for their services and asked for immediate payment on first notice. No reasonable payment plan was provided for the expensive service. While they offered two payments, they had to both be made in two weeks time frame from invoice being serviced or else face threat of lein. The notice of the lein was not given until a week prior to application of the lein.

I called for an estimate and was told it would be $2500-3000 to come to the house and check on…read morewater damage from a freak storm last week! Are you kidding me?! Obviously moved on to a different provider who came out and said there was minimal damage and given we had pulled the carpet and pad ourselves, no major restoration work was needed. This was free.

Franco's Home Cleaning Service is a phenomenal business. I first found and hired Franco in January,…read moreafter injuring my right shoulder in December 2024, weight lifting, as I started breast cancer endocrine therapy treatment, and really needed help around the house. Franco's team has delivered, and I've been highly appreciative, and impressed, with Mary and team, Sol, helping me monthly since January, for the past 5 home cleanings, or so, and counting. Mary, my head house cleaner, listens attentively, and I can trust her to deliver high quality work, listening to my needs and preferences. I also recently hired Franco's Home Cleaning for exterior and interior window cleaning, and they did a better job than professional window washers, who used pressure washers! Mary and team, Sol, attentively cleaned all windows, by hand, even correcting the exterior window cleaning that was done last year, as well as dusting and cleaning the interior of the windows. The price was also extremely fair. I can't recommend Franco's Cleaning Service highly enough! He is also an expert communicator, and his whole team is trustworthy, respectful, friendly, and helpful, while arriving on time, and performing high quality work!

I hired Franco's remotely as a gift for a friend. They were easy to work with and compared to…read morecompetitors you cannot beat the price! My friends were very impressed with the clean and decided to have the cleaners come routinely!

Always excellent in all aspects . Clothes nicely folded and placed in logical order. Can remove…read moreclothes from bags and placed in draw's. All very easy and convenient

Showed up on time, did a tremendous job, and was very reasonable. What else can you ask for?read more

Ben and his team, Listen to my concerns and the second time…read morearound things were addressed. Customer Service from this team and persistence to make things right paid off. I'm glad I gave them a second chance.

Heidi did a deep clean on our house and was extremely thorough. She asked specific questions when…read moreshe first arrived and made sure that we were satisfied upon completion. Ben, who scheduled the service, was also great to work with.

The Professionals are the best cleaning company hands down! I've used many other companies…read morethroughout the years, with working in a busy machine shop and office for a lot of years and Zach goes out of his way to do the extra little things that put The Professionals way above the average cleaning company. So nice to have a super clean office for our valued customers to come into. He sees what is a very dirty job and never complains about the mess and goes about the job always with the best attitude and always does an excellent job. I can honestly say that our company has never looked so good. I would definitely recommend The Professionals over any cleaning company I have ever had clean for us. Call them and you won't be disappointed. Traci and Zach Mckay own The Professionals LLC and take a lot of pride in doing an incredible job. Thank you Zach and Traci for going above and beyond, always.

PROS: Traci was incredibly responsive when I reached out for a quote, answered all of my…read morequestions, and arrived on time. She was there 4 hours and did not charge me more when the cleaning took longer than her original estimate. CONS: I have no idea how she spent those 4 hours, because I had to spend the entire weekend scrubbing the things she missed. I hired Traci (based on great Yelp reviews) to deep clean an apartment the landlord had not cleaned well (pre-move in). The place is old and imperfect... I knew going into it that it probably wouldn't sparkle, but told her that I was primarily interested in a good scrub to remove the grime and gunk left in the kitchen, bathroom, and on the light switches. When she was done and it came time to inspect, I was shocked to find the amount of things that were missed, including a large, dried puddle of stuck-on goo in one of the cabinets, left by a previous tenant. This is something super gross and in plain sight. I am seriously astounded that this was overlooked after 4 hours of deep kitchen cleaning. I then pointed out some stuck on grime under the stove ledge (which I had pointed out during the initial walk through). Her response? "Yeah, I don't think I can do much with that... You could probably get it off with some Goo Gone"............. I thought that is what I was paying YOU for!!!!!! Bottom line: this company may be fine for some light dusting or vacuuming in a well maintained home, but AVOID if your job requires elbow grease of any kind.