I've never had hearing aids before. I was very-pleased to get an appointment here within days of my…read moreinitial call. In comparison, repeated messages left with Costco Hearing went unreturned; in-person at Costco, I learned that they were taking appointments for two months later. PNW Audiology offer a premium experience in a sophisticated, professional, and warm environment. I don't feel like just-another anonymous face on the conveyor belt. It works essentially like a concierge model, where a single fee covers everything for a 3-year period: all exams, follow-up visits, hearing aid maintenance (ie. firmware updates) and re-calibrations, and the hearing aids themselves. UPDATE: The three year contract covers all subsequent services *after* the initial hearing tests. They administer 3 sets of tests: an audiometry threshold evaluation and speech recognition test, a tympanometry test, and a speech-in-noise test. These were partially covered by my benefits and I was responsible for the balance. My audiologist, Dr. Winkler, is thorough and patient-focussed. As an engineer and technologist myself, I was pleased by her ability and willingness to discuss more-technical and geeky aspects of my hearing abilities, outlook, tuning, as well as my HAs (I opted for the Oticon More 3s). I would strongly recommend this clinic and Dr. Winkler!

I purchased hearing aids about 10 months ago. Having diminishing hearing in one ear over the past…read moreseveral weeks. Thinking the device needed recalibration. After initial consultation an appointment was made for me with Jason Johnson at the Bend office. Jason was attentive and concerned about the rapid decrease in my hearing. A through cleaning of the ear canal and removal of heavy wax buildup gave me complete relief. A high five and "shout out", to the professionals at PNWA for five star service after the sale. Tim M.

Very thorough assessment and well explained results!read more

From the owner: Welcome to Central Oregon Audiology and Hearing Clinic, the most comprehensive provider of…read moreaudiology services in central Oregon. We offer a full range of services including the treatment of hearing loss and tinnitus, hearing instrument dispensing, hearing conservation and rehabilitation programs, and a comprehensive VNG program for balance disorders. We are the only provider in the area that offers cochlear implant assessments and mappings, and specialize in infant hearing screenings. With such a diverse array of services available locally, there's no need to travel west of the Cascades for quality hearing healthcare. Schedule an appointment today!

I'd rate previous visits at 2 or 3 stars. But most recent dealings have been with Dr Thompson and…read morehe's great. Good at listening, explaining and based on a sample of n=1 his surgery skills are good too.

Excellent care but can't keep a patient's login working. Spent 3 weeks trying to update my email,…read morethey said I had changed it, and after I paid they sent the receipt to my old email. Nice docs if you can see them.

I began to notice I was missing parts of conversations, especially in restaurants and in settings…read morewith friends. HearUSA was where my insurance suggested I go. Chelsea was great. Thorough and patient, I received a thorough exam and was told I was at the tipping point, but nothing was needed yet. She explained everything clearly to my wife and me and suggested I assess the situation over the next few months to see how I felt. When it got worse, I called Chelsea, and she set up the next appointment. She worked with my insurance company to ensure the hearing aids were within my budget. Just got them today, and noticeable difference in watching TV and speaking with my wife. Very happy with the service I received.

I'd give this place a minus 5. i sent in a hearing aid over a month , and I'm still waiting to get…read moreit back. Every time I call to check, I get a different answer. I have even been told twice when I've called for status, "I don't know ". Since this is a workman comp case I was told I should call my claims agent. This is their responsibility but I made calls anyway. I just love doing others work for them. I have never dealt with such incompetence and my next set of hearing aids will not be through this company. Avoid this place.

I have to say I am very impressed with these people. They are extremely professional and they are…read morevery knowledgeable about Hearing problems. They honestly care and they wanted to find a solution is that was right for me. I am very happy with what came out of this

Professional, friendly, accommodating with appointments, seem to know what they're doing. The folks…read morehere are more than willing to work with my wife's hearing aids to get them set up properly and keep them that way. Recommended.

I drove an hour and 15 minutes from crooked River Ranch was 11 minutes late due to some traffic…read morecongestion in Redmond. I was here at 7:54 for a 745 appointment and I was told I had to reschedule because they run a tight schedule and they don't have room for me. There was nobody in the lobby and nobody waiting. I don't understand why somebody is so rude to me that they couldn't even sneak me in. I drove over an hour to get here. I'm really disappointed in their office service. I will return in two weeks and speak with the doctor on this poor first visit.

Shaine is a joy to meet and offers superb service with the best product at the most reasonable…read moreprices. I cant post enough accolades her other than I hope she continues what she is doing well into the future.

Lack of quality service. My husband lost one ( 6 months) - no warranty- had to pay for new one,…read morethen it did not sync with the original one. It would not even accept a charge. He had to send both the original one and the replacement in and they were lost. He had to revert to his old hearing aids in the interim. They did not have a knowledgeable tech to service him that knew what they were doing.

Great place for your hearing issues great support good professional employees Chelsea Montgomery…read morewas very thorough and professional I would recommend and I give 100% positive feedback, U.S. Navy Veteran, James C. Clark

I left a one-star review yesterday with details about my mother's experience with Miracle Ear and…read moreit has been deleted. Here was my review...."I am posting this review for my mother, an 89 year old customer who purchased hearing aids from Miracle Ear several years ago. She paid all cash when she purchased the hearing aids (no insurance company was involved in the purchase) and was told that she has a life-time warranty. She visited your Bend, Oregon office with her son, Richard Foushee and was assisted by a man named Chris. She asked Chris to adjust her hearing aids because they are no longer as effective because her hearing loss has gradually become more severe. Chris told her that the warranty "really isn't a lifetime warranty" and that her hearing aid model is "outdated". Chris tried to convince her to purchase a new model and refused to service her hearing aids. She left without having her hearing aids adjusted. She returned without her son another day and asked Chris once again to adjust her hearing aids. Instead of assisting her with her request, without her knowledge, he pulled my account and made a phone call to her son trying to get him to purchase a new model. No help again." Update: Her son, Richard, received a phone call again today instead of responding directly to me and told him that the "lifetime warranty" is only good for the lifetime of the product. That is deceptive advertising. I thought Yelp did not allow companies to delete poor reviews. I will be taking this up with the Better Business Bureau next.

I paid cash for my hearing aids without any assistance from my insurance company several years ago…read more I was told I had a lifetime warranty, however, when I came to your office to have my hearing aids adjusted, I was told that the model was too old and that I needed to buy new hearing aids. A lifetime warranty is supposed to be for your lifetime. So why are you asking me to purchase new hearing aids and to spend thousands of dollars when I have already spent thousands of dollars for my current hearing aids which are still functioning but need to be adjusted because my hearing loss has become worse. I am 89 years old and feel that you have been very deceptive and dishonest in your dealings with me.

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.