If you are going for orthotics, even though your medicare advantage covers them, Henderson does not…read morehave a "contract". And this office will charge you co-pay each time you enter despite the orthotics being guaranteed even just picking them up however many times necessary. And even if it's not the doctor who you met briefly with.

The only reason I am even giving this office a 1 star review is because i can't enter a negative…read morenumber. Dr. Patterson was very nice. I would give her 4 stars for her compassion and knowledge. But she was the only bright spot in this entire debacle. The office staff in the Willow Street office is terrible. Condescending. Patronizing. Unprofessional. No follow-through. A staff member even tried to tell me they left me a voicemail message about going to another provider to get my orthotics. This was not true. Not sure whose phone they called and left a message on, but it wasn't mine. I have my phone records for the last 6 months saved on my phone. Incoming, outgoing, even the deleted ones. No one from this office EVER called me. I was always the one initiating the follow up calls. Down right infuriating. Especially the office manager. After a very exasperating phone conversation with her, yesterday, about an email she had sent me, I asked to leave a voicemail message for Dr. Henderson, the owner. The office manager told me Dr. Henderson didn't have a voicemail. When Dr. Henderson did call me back today, I asked her if she had a voicemail and she said yes. The office manager couldn't even tell the truth about that. What it all boils down to is this: after almost TWO MONTHS of trying to find out from Henderson if my insurance company would pay for my orthotics, I found out that I actually needed to call another provider, Hanger Clinic. I got their phone number and called them right away. Within THREE HOURS, Hanger had the answer I needed about my insurance coverage. THREE HOURS! You tell me...did I receive patient centered care from Henderson Podiatry? I don't believe I did.

Recently went to this physician for an ongoing foot problem. I've been to Martin Foot and Ankle, as…read morewell as my family doctor and had gotten no resolution from either. He has mixed reviews, however I was willing to give him a shot since he's near my work and in network with my insurance. I had had an appt a year prior which I had to cancel due to covid. My records were sent there from Martin Foot and Ankle and confirmed as such. Yes, it's my fault I waited a year to reschedule. Sometimes, especially in my world, life gets chaotic and you put yourself on the back burner. So when I did call to reschedule and mentioned the records, they assured me if they didn't have them they would get them. My appt was booked a few weeks out. I was a little annoyed that when I arrived they did not have my records, despite being assured they would get them. However by the time I was in the room they were obtained and everything ran smoothly. I really liked the doctor and thought he did a thorough exam, much better than anyone else I was seen by for this issue. He took his time, explained things, and even addressed a skin issue on my feet my dermatologist has been unable to resolve successfully for over a year. While I do need some additional testing done elsewhere to get a concrete diagnosis I feel comfortable that we are moving in the right direction. I will note that if you are overly concerned with Covid this probably isn't the practice for you. I thought it was standard practice for all medical offices to insist on mask wearing but here they don't wear them and don't require that you do. They are a family run business, and the few staff that they have are related so it's nice they keep it in the family.

I had a minor foot issue that needed to be looked at and Dr Smith landed the job based on my…read moreinsurance requirements. Very happy with his evaluation and treatment which turned out to be spot on target. Thank you Dr Smith for getting me back "on my feet"

Henderson used non sterile toe nail clipper to rip off scab on foot ulcer. She misdiagnosed heel…read morepain as gout then refused to treat it

I went to Dr. Henderson for the first time last week she and her staff were great! I was in dire…read moreneed of help due to severe pain with my planter facitisis in my heel and she was able to see me right away and help me in various ways. Thanks Dr. H! JW

I would not recommend Dr. Marilyn Henderson for anything. How can an employer such as she be…read moretrusted with one's feet when she cannot pay an employee their wages? Yes, she is guilty of not paying an employee for two days earned income even after she promised to do so. She has been reported to the Department of labor and wages and we await the outcome of their investigation!! I suspect this behavior may be a trend for her.

I needed a procedure on my foot so I reached out to Henderson podiatry. They were able to schedule…read moreme quickly to be seen in the office. Upon arrival I was met with friendly staff and excellent service. Dr. Henderson was very kind and explained to me my options and asked me which procedure I would like to have done. The procedure was quick and Dr. Henderson did a great job. I would recommend this practice to anyone who is in need of podiatric services.