Very proficient care from most all of the doctors. All questions were answered so that it was…read moreunderstood by someone not knowledgeable in medical terms. The office was very clean, however the walk colors are a but tacky and out of date. Would definitely recommend them over any other Podiatry office. Very convenient that there is physical therapy directly in the office itself.

Nice bldg, plenty of parking, good seating, minor foot care, friendly office staff new location not…read moreabove adddtess, ERICK DR . Didn't need anything medically trained staff could do.

I've had three foot problems in my life and he fixed all of them…read more He approaches things conservatively, which I like.

From the owner: If you are suffering from lingering foot pain, a recent sports injury or require personalized…read moreDiabetic care, make an appointment today with Kent V. Flinchbaugh, DPM. We offer a variety of foot care products that will help to further alleviate your pain and discomfort. New patients are always welcome to experience the care we provide. Contact us today for more details.

Recently went to this physician for an ongoing foot problem. I've been to Martin Foot and Ankle, as…read morewell as my family doctor and had gotten no resolution from either. He has mixed reviews, however I was willing to give him a shot since he's near my work and in network with my insurance. I had had an appt a year prior which I had to cancel due to covid. My records were sent there from Martin Foot and Ankle and confirmed as such. Yes, it's my fault I waited a year to reschedule. Sometimes, especially in my world, life gets chaotic and you put yourself on the back burner. So when I did call to reschedule and mentioned the records, they assured me if they didn't have them they would get them. My appt was booked a few weeks out. I was a little annoyed that when I arrived they did not have my records, despite being assured they would get them. However by the time I was in the room they were obtained and everything ran smoothly. I really liked the doctor and thought he did a thorough exam, much better than anyone else I was seen by for this issue. He took his time, explained things, and even addressed a skin issue on my feet my dermatologist has been unable to resolve successfully for over a year. While I do need some additional testing done elsewhere to get a concrete diagnosis I feel comfortable that we are moving in the right direction. I will note that if you are overly concerned with Covid this probably isn't the practice for you. I thought it was standard practice for all medical offices to insist on mask wearing but here they don't wear them and don't require that you do. They are a family run business, and the few staff that they have are related so it's nice they keep it in the family.

I had a minor foot issue that needed to be looked at and Dr Smith landed the job based on my…read moreinsurance requirements. Very happy with his evaluation and treatment which turned out to be spot on target. Thank you Dr Smith for getting me back "on my feet"

I definitely would NOT recommend this office to anyone. I brought my mom for her first appointment…read moreat this office. We live 45 minutes away but it's connected to Wellspan, so we decided to use them since all her other doctors are with Wellspan. The first issue is that the GPS directions to the office take you to a CVS store and you have to find the actual office on your own. The second and much more frustrating issue is that because my mom has mobility issues and walks quite slowly with her walker, we arrived 12 minutes past her appointment time. When I spoke to the person at the reception desk, she said they have a "10 minute policy" and that my mom would have to reschedule her appointment. I told them we had driven 45 minutes to get there and they could clearly see she has issues walking, but they didn't care. I let them know we would be making an appointment with another provider because we're certainly NOT returning to them. It took longer than 2 minutes for her to walk from the handicap parking spot to the office. They could have seen her through the windows as she approached the office. It's difficult for her to get out of the house and for us to go through that and drive 45 minutes one way only to be turned away was absolutely ridiculous. My mom got back in the car in tears. I'm extremely disappointed and frustrated by this whole experience and we will be making out next appointment with a provider who has no association with Martin foot and ankle

I ordered my second pair of orththodics and received them in May of 2024. I only used them in my…read moresneakers which I wore at the most 2 hours a day and not every day. I noticed within 6 months that the left foot orthodic was wearing thin and making a hole at the heal. I went back to Martin's and was told that it would cost me $400 to replace the defective product with which I was provided provided 6 months ago. I was thoroughly dissapointed that this company had no concern about their patient's care. It appears that they are more concerned about the dollars in their pocket than taking care of their patient. I am sure if they contacted the manufacture of this defective product and told them of the problem, the manufacturer would make things right if they wanted to keep their business. I will get my care elsewhere and certainly not recommend them Mike R

Henderson used non sterile toe nail clipper to rip off scab on foot ulcer. She misdiagnosed heel…read morepain as gout then refused to treat it

I went to Dr. Henderson for the first time last week she and her staff were great! I was in dire…read moreneed of help due to severe pain with my planter facitisis in my heel and she was able to see me right away and help me in various ways. Thanks Dr. H! JW

If you are going for orthotics, even though your medicare advantage covers them, Henderson does not…read morehave a "contract". And this office will charge you co-pay each time you enter despite the orthotics being guaranteed even just picking them up however many times necessary. And even if it's not the doctor who you met briefly with.

The only reason I am even giving this office a 1 star review is because i can't enter a negative…read morenumber. Dr. Patterson was very nice. I would give her 4 stars for her compassion and knowledge. But she was the only bright spot in this entire debacle. The office staff in the Willow Street office is terrible. Condescending. Patronizing. Unprofessional. No follow-through. A staff member even tried to tell me they left me a voicemail message about going to another provider to get my orthotics. This was not true. Not sure whose phone they called and left a message on, but it wasn't mine. I have my phone records for the last 6 months saved on my phone. Incoming, outgoing, even the deleted ones. No one from this office EVER called me. I was always the one initiating the follow up calls. Down right infuriating. Especially the office manager. After a very exasperating phone conversation with her, yesterday, about an email she had sent me, I asked to leave a voicemail message for Dr. Henderson, the owner. The office manager told me Dr. Henderson didn't have a voicemail. When Dr. Henderson did call me back today, I asked her if she had a voicemail and she said yes. The office manager couldn't even tell the truth about that. What it all boils down to is this: after almost TWO MONTHS of trying to find out from Henderson if my insurance company would pay for my orthotics, I found out that I actually needed to call another provider, Hanger Clinic. I got their phone number and called them right away. Within THREE HOURS, Hanger had the answer I needed about my insurance coverage. THREE HOURS! You tell me...did I receive patient centered care from Henderson Podiatry? I don't believe I did.