I have used this company to Shrink Wrap and winterize my boat for the last 10 years. Still the best…read moreprice in the market! Even through Covid not 1 price increase. Thanks for being honorable.

I decided to use a small business to winterize and shrinkwrap my 200 Horizon, especially with…read morebusinesses struggling last couple year. Was happy with Brenda and even though they were more expensive, decided to let them do the work. Brenda called next day (Friday), that boat was ready. She stated she was leaving shortly, but guys would be there until 5pm. I said I'd be there in a couple hours, and she confirmed no rush. Well, got there about 3 hours later, and OPEN sign lit, but no one there. Doors locked up front and back. Called number, and no answer. No sign or note anywhere, no note on my boat. Hooked it up and waiting more, left another terse message, still nothing. Left with the boat but they still had canvas. Got a call as I was getting home almost 30 minutes later from employee that asked if I was coming back for canvas and to pay - told him to talk to Brenda and let me know how much they were discounting, and when THEY could drop off the canvas. Brenda called me back on Monday, and surprisingly rude - that it was MY fault the I wasn't there in 2 hours. No discount, and *I* had to go pick up my canvas. I'm sorry. I get small business and sometimes they may need to leave. I told her - all he had to do was leave a note and phone, and I would have been ok with it. I get it that things come up. But no not, no forwarding phone, and I'm left wandering around the lot wondering the the h*** is going on. Completely unprofessional, and then to not offer to deliver the canvas or give me a few bucks off for the SIGNIFICANT hassle they put me through? Nope - shouldn't be in business. I've been in management for a long time, and if my staff handle a situation like this, they wouldn't be employees any more. So I paid much more than other folks are charging, and got screwed doing it. So much for supporting a local small business.

Our experience with Anderson Boat Sales was remarkable. From the initial contact with sales to the…read morefinal delivery to our Marina, the entire process was met with professionalism. Our sales person, Kayla, was incredible. She was enthusiastic, personable, always helpful, and highly knowledgeable. I was provided with video and photo updates and was even included in a facetime call while one of my accessories was being installed. We had in-water training with their amazing crew led by Blake prior to delivery. It was obvious that the entire team genuinely loves what they do and finds fulfillment in bringing joy to their customers. Thank you, Kayla, Danielle, and Dennis, for going above and beyond to make our boat buying journey so very special.

My boat was finally returned the following week. But it gets worse. GM Chris Anderson called me…read more He apologized profusely for his infamously obnoxious uncle, who is "not permitted to talk to customers". But while Chris was out of the office, Uncle Dave was reportedly causing offenses at a record pace. Still, Chris assured me that this would never happen again, that he'd be my only point of contact, that he'd provide his mobile number, and a substantial accommodation to keep me as a customer. All of this so I'd remove my first review, posted last month. I did. Then, naturally, everything Chris promised, never happened. Now a month later, and I haven't even been able to get Chris back on the phone. It gets worse. All of the service items that were supposedly the reason for my repeatedly canceled and delayed delivery appointments -- those likewise never happened. Not a single one of them. They charged me (in fact, they overcharged me by $150), but did absolutely NONE of the work that they promised me was completed before my boat was finally returned. When I was sold this 2024 Tahoe new last year, it was somehow missing a battery. I had to travel to Grand Rapids to pick up a replacement battery. Over the winter, they said that battery was installed; it was not. They said the stereo amp was fixed; it was not. They said the ladder was fixed; it was not. They said the boat was gassed up; it was not. They said it was detailed; it was not. They said the oil was changed; at this point, how could anyone reasonably believe that was done either? It gets worse. Not only was the boat not serviced but, incredibly, it was returned damaged. Whether in storage or on delivery, they bent the front door and front door latch and returned the bimini in pieces. You think they're finally taking care of things like professionals? Naah, I still can't get Chris Anderson or his service department on the phone. I purchased this boat to enjoy a leisurely family experience. With thanks to Anderson, it's been anything but.

The guys at Luke's are the best. Fast service and great communication. They even work in the…read morewinter!

From the owner: We are a family-owned and operated local business that opened up in 1994 with over 40 years of…read moreexperience in Marine electronics, winterization, mechanical, and customization. Certified Raymarine dealer. Garmin Dealer, Simrad Dealer, Lowrance Dealer, and many more. text also welcome at (586)899-8443 Our Facebook page is our main website currently - check out Luke’s Marine service INC. on FB

I would not recommend going here for boat repair. The mechanics are dishonest and will over charge…read moreyou upon completion of services. I took my boat here to have the boots replaced. I was told that with the boots they do the water pump, gimbal bearing, universal joints, and basically anything else needing service regularly. Next thing I know I'm getting a call stating my engine is out of alignment and that there's a lot more wrong with the boat. Granted its not uncommon to find more wrong with it, so I got a quote on what it would cost to fix the rest of if. I was quoted at $2200 for everything, including the boot job, he said give or take a little depending on the costs of the parts. He didn't give me a write up though and said he would do it tomorrow. He acted like he couldn't be bothered with doing it right then and there. So I told him if the cost was going to be much more than $2200 I needed a call to let me know. The next time I heard from them was to state the repairs were complete. He ended up charging me $2,926 without my approval to do that much work. When asked to explain the bill there wasn't any additional parts or work done than what was originally quoted. He applied a $300 discount which brought it down to $2,626, which was still well over what was originally quoted. He wouldn't put my boat in the water to test it until I payed the bill, so I decided to just pay it because I've lost enough of the summer already waiting for repairs on my boat. I took one of his mechanics out on the boat with me for the test run. The one who claimed he did all of the work on my boat. I noticed it was running hot, to which he replied "Yeah, I noticed that too when I was running the tests on the shore." He also followed it up with, "That's normal at first with a new impeller because it needs to break in." So I asked him, "You did in fact replace the impeller?" To which he replied "Yes". I got the boat out onto open water and it cooled down. We came back in and I dropped the mechanic off at the gas dock because he was parked there. In the short distance I traveled from the gas dock to my boat well the engine started red lining temperature wise. I quickly docked my boat and headed to the repair shop to notify them there was still problems and it needed to be fixed. Something that was clearly admitted to that they worked on. He then told me that wasn't on the work order, which was conveniently left off of it. They then wanted to charge me a haul out fee, plus repairs for that. To which I told them that is unacceptable and this work was already supposed to have been done, and that his mechanic said that part was replaced by him. I was told it needed to be cleared with the owner. Two days passed before I heard anything back. I had to call them to even find out what was going on. I was then put in contact with the owner who seemed to not know anything of the situation. I explained it to him, and he said he would talk to his mechanics. When I heard back from them all I was offered was a 20 percent discount for work that was supposed to already have been done. I told them this was unacceptable and was put back in contact with the owner. I further explained the situation how I was lied to about the initial cost, and that the repairs weren't complete and that it was their responsibility to fix it. He said he would have to talk to the other owners to decide what to do. You can see how this is getting ridiculous. The next day I got a call back and he stated best he could do is a 50% discount because he only made $27 profit on that job. Which I told him that's a flat out lie. His labor rate alone is $95 per hour, to which his mechanics aren't getting all of that. Parts I'm sure he's marking up at least 15 - 20%. So now the owner is lying to me at this point, continuing to point out the $300 discount, which still left the bill $400 over what I was quoted. My boat remains in the water unfixed and I'm left holding the bill. If you are looking for an honest repair shop for your boat don't go here.

First year keeping my boat here, very nice marina, clean, and tight security. Had my exhaust…read moreflappers on Merc replaced. Put in the work order and was told I would get a call with need estimate. Been a week and went to my boat noticed my cover was half assed snapped on and noticed old exhaust flappers laying on the floor. "I guessed they fixed it" I said to myself. Then received a invoice through my email. I'll give them the 3stars for quick in-house repairs, but customer service lacks. 10% off on parts if you keep your boat here.

Easy to work with and they did a great job. Quality work. They were highly recommended to me. Tried…read moresomeone else prior and the work only lasted 2 seasons. They worked with me to make everything happen and it looks GREAT. Would highly recommend them to anyone. Quality is worth waiting for and you get what you pay for. Mario was the BEST.

Lake Shore Boat Top did a new canvas and strata glass for our bridge. Although it was a bit…read morepricey, they did a great job. There were a few things that needed to be tweaked and they were quick to come and satisfy our concerns.

Wouldnt have minded having a poor catch rate if he wasn't so rude. Our group felt like he was…read moreannoyed to take us out. There were more rules than the amount of fish caught.

I was excited to book a musky charter with Steve as I grew up watching his segments and commercials…read moreon Practical Sportsman (now Michigan Outdoors). He runs a small operation with nice vessels and was good about returning calls texts and emails. I had a corporate trip with 4 people total and per the paperwork we were to depart from metro party shoppe at 3 pm. I arrived early (2:20 pm) and my guests (In a different car) were late and arrived at 3:15 pm. During the entire time we waited together, Steve kept saying that we were late and that he was not going to be able to make it to the best spot, and that they were going to have barely any time to fish. When my guests arrived the first words he said were something like, hi, you are all really late, you've made things difficult, we have to go now. His paperwork said it was illegal to take liquor into Canadian waters, so I did not bring any. When my guests showed up with a 12 pack of beer, he allowed them to bring it on board, then after we were off the dock, told them how it was not allowed and how much trouble we could all get into if stopped. This also made it appear as if I had neglected to bring beer to a fishing trip, which, when i think about it, is really what i have an issue with. As far as the fishing we did not hook a single muskie, however we may have gotten one bite, which Steve said would have made the trip a "Success". I know that much of that is beyond the control of the captain, however for $960.00 for 4 hours of fishing, I would expect him to have a better command of the hot spots. On the way home Steve told my guests that Muskies are easy to find and catch, but that they made it hard by being so late and that we could not get to the good spot. Again, I would have expected a bit of flexibility as WE WERE ONLY 15 MINUTES LATE. His first mate, Len was pretty cool and very laid back and held good conversation during the voyage. I'm sure Steve has run and will run other successful charters, but overall I thought he was a dick and it felt like he was phoning it in. Not worth $900.00, will not book again.

I had a serious engine problem and brought it down to them. They inspected it and determined it…read morewas a warranty issue within a week even during their peak season. The entire staff there is truly a team. They communicated with me steadily , competed the work and then some in the time frame as promised. I can't say enough about Dave and his employees. Each and everyone of them assisted in any way they could. It's difficult to say the least to find any form of honest and dependable businesses such as North Bay Marine, but I have and I suggest that if you need marine service go to them. You won't have any regrets and most likely have more money in your pocket compared to the others!! Thanks to all of you at North Bay. Roger Iannucci

Stephen Blankenbaker from southern Indiana. I was fishing in early May and my trim pump failed On…read moremy Ranger bass boat. I stopped in to see if they could help. Was told that they were 8 weeks behind but they could diagnose my issue if I could bring boat to them after lunch. Long story short, they kept and repaired my boat in a couple hours. Great people and service. Was able to fish the rest of the week. I highly recommend North Bay Marine and look forward to returning to MI. In the spring. Thank you for saving my fishing trip!!