TAKE YOUR BUSINESS ANYWHERE BUT HERE. By far the WORST customer service I have ever received…read more Becky, I hope you take this as constructive feedback and can learn how to treat paying customers with respect, especially if you are going to keep your title as manager - which a person with such lack of respect and rudeness, think you shouldn't never have had this title to begin with. First of all the owner is a thief. Steals your money. My family has been with this marina for 9+ years. We had an issue where we did not put our boat in the water in time. They stole our deposit, sold our slip and pretty much told us there is nothing we can do for you. THEY ARE THIEVES.

The marina is a great place to spend the summer on the boat with the family…read more You can be driven by a golf cart from your car to your boat or park right next to your boat. The marina is gated but guests are welcome! The marina puts on special events about 3 times a summer which usually includes free food. It has a club house and a play structure that can be used for parties per request. There are bathrooms at either end of the marina. A gas dock/ store where you can get gas as well as other basic things. Additionally there is a pool and a hot tub!

I would not recommend going here for boat repair. The mechanics are dishonest and will over charge…read moreyou upon completion of services. I took my boat here to have the boots replaced. I was told that with the boots they do the water pump, gimbal bearing, universal joints, and basically anything else needing service regularly. Next thing I know I'm getting a call stating my engine is out of alignment and that there's a lot more wrong with the boat. Granted its not uncommon to find more wrong with it, so I got a quote on what it would cost to fix the rest of if. I was quoted at $2200 for everything, including the boot job, he said give or take a little depending on the costs of the parts. He didn't give me a write up though and said he would do it tomorrow. He acted like he couldn't be bothered with doing it right then and there. So I told him if the cost was going to be much more than $2200 I needed a call to let me know. The next time I heard from them was to state the repairs were complete. He ended up charging me $2,926 without my approval to do that much work. When asked to explain the bill there wasn't any additional parts or work done than what was originally quoted. He applied a $300 discount which brought it down to $2,626, which was still well over what was originally quoted. He wouldn't put my boat in the water to test it until I payed the bill, so I decided to just pay it because I've lost enough of the summer already waiting for repairs on my boat. I took one of his mechanics out on the boat with me for the test run. The one who claimed he did all of the work on my boat. I noticed it was running hot, to which he replied "Yeah, I noticed that too when I was running the tests on the shore." He also followed it up with, "That's normal at first with a new impeller because it needs to break in." So I asked him, "You did in fact replace the impeller?" To which he replied "Yes". I got the boat out onto open water and it cooled down. We came back in and I dropped the mechanic off at the gas dock because he was parked there. In the short distance I traveled from the gas dock to my boat well the engine started red lining temperature wise. I quickly docked my boat and headed to the repair shop to notify them there was still problems and it needed to be fixed. Something that was clearly admitted to that they worked on. He then told me that wasn't on the work order, which was conveniently left off of it. They then wanted to charge me a haul out fee, plus repairs for that. To which I told them that is unacceptable and this work was already supposed to have been done, and that his mechanic said that part was replaced by him. I was told it needed to be cleared with the owner. Two days passed before I heard anything back. I had to call them to even find out what was going on. I was then put in contact with the owner who seemed to not know anything of the situation. I explained it to him, and he said he would talk to his mechanics. When I heard back from them all I was offered was a 20 percent discount for work that was supposed to already have been done. I told them this was unacceptable and was put back in contact with the owner. I further explained the situation how I was lied to about the initial cost, and that the repairs weren't complete and that it was their responsibility to fix it. He said he would have to talk to the other owners to decide what to do. You can see how this is getting ridiculous. The next day I got a call back and he stated best he could do is a 50% discount because he only made $27 profit on that job. Which I told him that's a flat out lie. His labor rate alone is $95 per hour, to which his mechanics aren't getting all of that. Parts I'm sure he's marking up at least 15 - 20%. So now the owner is lying to me at this point, continuing to point out the $300 discount, which still left the bill $400 over what I was quoted. My boat remains in the water unfixed and I'm left holding the bill. If you are looking for an honest repair shop for your boat don't go here.

First year keeping my boat here, very nice marina, clean, and tight security. Had my exhaust…read moreflappers on Merc replaced. Put in the work order and was told I would get a call with need estimate. Been a week and went to my boat noticed my cover was half assed snapped on and noticed old exhaust flappers laying on the floor. "I guessed they fixed it" I said to myself. Then received a invoice through my email. I'll give them the 3stars for quick in-house repairs, but customer service lacks. 10% off on parts if you keep your boat here.

Small sail loft. Always on time. We've used them for sail cleaning and maintenance and also to make…read morenew sail covers. Nice work. They give a good discount for off-season work too.

It's hard to explain why a person would be absolutely euphoric over boat canvas! I am. I had Kent…read moreSails make the canvas covers for My 28 foot Sea Ray. The workmanship is magnificent, the fit is EXTRAORDINARY. The design is light years ahead of the worn out covers that I took off the boat. This is a family business with a personal touch. It was a rewarding and amazing experience.

Just finished the Freedom Boat Club boating course. I highly recommend everyone who gets behind the…read morewheel of a boat to take this training. I am totally impressed with their concern and professionalism. Captain Paul is exceptional with his experience and extremely patient when instructing you. I met Steve, Travis and a couple others who work there, I could tell they all work well as a team. Great people, very nice boats, well worth the time and price.

I really like this Freedom location. Easy on and off the boat via the dock. No steep steps up to…read morethe boat. I like the restaurant options in the area. Of course, the Freedom people are always super helpful.

Don the owner is fantastic. He had to work in very close quarters to fix our refrigerator. I don't…read morehave air conditioning on my boat and even with fans blowing it was very hot and he never complained. I felt bad. Not only did he find the problem quickly, he was more than fair about the price he charged. He also gave us good tips on how to run our refrigerator more efficiently on our boat great information. Again, He is also very fair with his price. Knowledgeable, great at what he does, and extremely honest. I highly recommend J&S Marine Sales for repairs service and products such as marine air conditioners refrigerators and more. Ask for Don. Phil Benedetti Grosse Pointe Farms Michigan.

Stay away from boat rentals at this marina. The lady that runs it screams obscenities at people who…read morelive on the river and does so when customers with children are onboard. Totally disrespectful to everyone nearby.

We had such an amazing day thanks to Boat Town Marina! Booking was very easy. Communication was…read moregreat. The boat was absolutely spectacular. It was very clean and very comfortable. We used it to go watch the airshow and could not have had a better day. I will absolutely be back!

Ive been here 4/5 times. Its a good vibe per each experience. The staff is polite. They move…read morequickly and quietly. The captain goes over the safety precautions, rules & requirements. Each time was a private/reserved event. Drinks are cool for the most part. I never go wrong w/ an old fashioned. The brunch has nice avocado toast. The food is always fresh.

It's Saturday! There is nothing but blue skies and white clouds for miles! Today was a high of 85…read moredegrees which is perfect for a ride on the Ovation yacht for a few hours. The breeze and the water made it very comfortable even on the decks enjoying the sun. We boarded at the Jefferson Beach Marina in St. Claire Shores. The Ovation yacht is three levels of accommodations for 300 people. The event was perfect with a DJ on the top level with an open bar. The second level was the food, lounge areas, photo booth and open bar. The third level was the live band and more food. It was a beautiful day to enjoy the waterways and views of the boats plus the shorelines of both countries. A trip down the Detroit River is such a pretty sight. Be sure to check out their website for the Ovation Summer Series of theme events. The Motown Series sells out fast!

My aunt stores her boat here and after initially being directed incorrectly from the gate, I was…read moreable to find her well and we were able to enjoy a lovely day on the water. Couple of things I noticed on my detour, lots of families have patio furniture or hang out areas on the grass or in the parking spot near their well. There is a pool (or two) and the bathhouse is updated and clean. Driving around, I thought this looked like a great place to hang out and I bet people have a lot of fun. The guy at the gate was super friendly, the place is huge and has a ton of amenities. If I had a boat, I would give this marina a lot of consideration.

Service has really gone downhill since the Safe Harbor acquisition. As I sit here at the rack…read morebuilding waiting for someone, anyone to put our boat in the water. I give up on this place.

Nice workers! Can't really go wrong. Have A very nice variety! Of things! Workers are quick to help…read morewith anything! And Has everything someone needs to get started fishing!

I made new friends and it was a amazing experience and the service was great everyone was so kind…read moreand one of the workers Evan helped me a lot