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    Kent’s Services Center

    2.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    5 years ago

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    Sullivan Brothers Toyota

    Sullivan Brothers Toyota

    (115 reviews)

    Everything went very well Bob at the desk is awesome and he…read moretakes as much time as needed to get everything done as requested without compromise to anyone else's time Quick in and out

    Very disappointed with my experience today. I took time out of my day to come see a vehicle that I…read morehad been waiting over two weeks to finally become available to look at. During those two weeks, I had been communicating with Justin Culhane, who told me that once the vehicle was available, I could come see it. The dealership knew I was specifically coming in to look at that car. I came in expecting to see the 2022 Toyota RAV4 listed on their website for $31,994. Instead, when I arrived, I was informed that the vehicle had already been sold. I was then shown a 2023 Toyota RAV4 in the exact same trim and color for $36,000 instead. Had I been informed beforehand that the original vehicle was no longer available, I would not have made the trip. Expecting a customer to suddenly increase their budget by $4,000-$5,000 after arriving at the dealership is unreasonable and extremely frustrating. I felt, and still feel, very deceived by the lack of communication and the inability to negotiate anywhere remotely close to the price of the vehicle I originally came to see. This experience felt very much like a bait-and-switch tactic, and it left a terrible impression. I worked with Justin Culhane and John Faucett, and unfortunately, after this experience, I will not be returning.

    Kent’s Services Center - autorepair - Updated May 2026

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