update: Received an AI message from Firestone Corporate…read moreperson signed "Lee S." asking for the details and personal information to "look into it" I bought my tires at firestone with the lifetime alignment and free tire rotation. Went to have my tires rotated and manager-Aaron rudely informed me, it's $35 stating they stopped free tire rotation at the beginning of the year 2026. I walked out and went to another Firestone to learn it was a TOTAL LIE!!!! This place should be ashamed of themselves. Just read all the other ratings. THEY ARE TRUE! If you must go to a Firestone, DON'T go to Springfield. Aaron has been consistently rude, unhelpful and needs to be away from customer service. If you check other's ratings you will find there is a consistent problem at this facility and issues with Aaron. All the Firestone replies are a "cut & paste" from Lee S. They apparently don't care about their customers returning or adhering to their warranties and policies.

Very disappointed with my experience at Firestone in Springfield, NJ on 6/20/2025…read more I went in for an oil change and was told my DieHard Gold battery (installed by them in 4/18/2024) had an acid leak. I was told it was under warranty and I'd only pay $35 for installation. When I went to check out, I was suddenly charged $82.98 due to a "prorated" fee, something that was never mentioned before the work was done. When I questioned it, the person at the counter was rude and dismissive, saying "What do you want me to do, take the battery out?" That's not a real option, it felt like pressure. He gave a fake apology and blamed me for a "misunderstanding," but I was clearly misled. I later confirmed the battery has a 36-month free replacement warranty, and Firestone failed to honor it. On top of that, their attitude was completely unprofessional.

I went in to change the tires on my BMW m240i from 2017…read more 1st: I took the car back and all 4 tires' pressure was off. Around 37psi in the front and 28psi in the back, which are completely wrong considering that on the side of the door it says 35psi front and 40psi back. I talked with a mechanic there and he said to come back another day because the mechanic that installed my tires wasn't there. I told him I had to take a flight and he said it wasn't a problem and i could have come back a later day. 2nd: The vin number said the tires are staggered but i showed the mechanic that my rims and old tires weren't staggered, and he agreed with me and made me buy all 4 new tires the same size. Problem: When I called back complaining about my back left tire being COMPLETELY FLAT he said first that it was because my tires were staggered (he agreed with me that they weren't before the tire change) and then that my rim was bent. I requested the time of exit of the vehicle from the shop and the time of re-entry of the mechanic into the shop so to exclude any joy ride. They tried to change subject multiple times and ultimately told me that they wouldn't have provided it to me. Legal actions have been started to resolve this issue and i will update my review as soon as the verdict comes out. PS: from their responses, I felt like i wasn't the first and only one with this problem, so, after talking with friends that already brought their cars there and further research online, I found out I'm not the only one that had this issue with this particular Malvis store. This store has a long history of joy rides in faster cars so DO NOT BRING YOUR CARS HERE.

I cannot believe how little these employees give a crap. I came in there was not one car I repeat…read morenot one car being worked on. All I needed was an oil change. I was there for an hour and a half no joke no exaggeration. Everybody just walking slowly nobody caring about anything really really pathetic.

I went to this shop for ~2 years for each oil change. Each time, the staff was friendly, respectful…read moreand informative. Sometimes as a young woman, a mechanic can be intimidating, especially when you're not too familiar with cars. There were a few instances where they explained work that needed to be done in the future and walked me through the garage to show me directly what was wrong on my vehicle. Great people, great service.

8 min oil change isn't exactly 8 mins, but it's very quick and the prices are great too. They…read moresometimes have a line so I call ahead to see if they're busy, but they seem to be able to handle at least 3 cars at a time so the wait is never terrible. This is my go to oil change place for our vehicles.

Had a problem and reached out to Bauer Automotive. Got a quick response and brought my vehicle in,…read morethey gave me a proper diagnosis and fixed my baby up fast. Great crew, will definitely be going back. If you have any problem with your vehicles, Bauer is the place to go.

STAY FAR AWAY!!! AVOID AT ALL COSTS!! Heavily padded bills,…read moreattempted to double charge me for parts already purchased, excessive 50% markup on parts, attempted to charge me for expensive repairs that were not needed, attempted to charge me for parts that were not used. After written estimate, deposit, and completion of work Mike Bauer added $800 in labor to my final invoice w/o approval nor a valid reason. Ultimately tried to explain the $800 charge as for 'extra test drives' to check for issues with the same $2,800 repair I declined because it was not needed. Bauer was extremely rude, demeaning, and angry bc he was called out for these multiple attempts at padding my invoice. He got away with the bulk of it by refusing to allow me to pay what was agreed and wouldn't return my vehicle though i'd driven 4 hours to pick it up on Christmas Eve. YOU are much better off taking your equipment to the dealer for repairs.

I absolutely love them and have been coming to them for upwards of 5 years. They are reliable and…read moretrustworthy 10/10 would recommend.

Bernie's auto listens to you and they really care about what your concerns are and work hard to…read moreresolve your issue with your car. Very busy place so you have to be patient and make an appointment accordingly. Prices are very fair compared to other repair shops. You can't go wrong by picking Bernie's for your repairs. Great place.

Get a second opinion on upsell attempts!!!!!!…read more I went back in May of for an oil change and was told by the service manager that my brake pads and rotors needed to be replaced - even though my car had just over 30k miles on it. He said that the pads were worn to the screws and were digging into the rotors and that it was a real safety issue. As I drive mostly on the highway, this didn't make sense to me - so I didn't get it done. Three months later, I had to get a new tire (went to a different shop - not Midas) and asked them to check all the brakes ---- they said they were fine. Then this week, I had to take the car to the dealer for a software update - and they also inspected the brakes and said they were fine (added a pic of the evaluation from their report). So either they don't know how to diagnose brake issues - or (at least in this instance) they mislead customers in order to upsell unnecessary services. I would recommend getting a second opinion on any "strongly suggested" additional service recommendations.

I went to have my exhaust replaced and received stellar service. Anthony and Dave both were very…read morehelpful. Anthony made sure to test drive my car as well as inform me of what to expect from the new exhaust system. I would highly recommend them for any of your vehicle needs. I will be returning for all of my future vehicle repairs. Thank you both. 10 Stars

Was having an issue with tire pressure in one of our tires. Popped in and they were incredibly…read morehelpful, and didn't charge us a dime. Great people and service.

The girl that answers the phone doesn't speak English. I asked if they had a standard suv tire for…read moremy wife's Audi Q7. This store is off r22 and does huge volume. They don't have my tires in stock. I got to fly tomorrow and might have considered doing the king wait tomorrow but their desk girl spoke little to no English. Ridiculous customer service; hard pass.

I am extremely concerned about the service my daughter received at the Pep Boys location at 2525…read moreUS-22 W, Union, NJ. She brought her 2019 Volkswagen Tiguan in shortly after 12 PM due to a check engine light. She was told the water pump and thermostat/gasket needed to be replaced, and we agreed to the repair. After waiting about five hours, we were then informed that the entire thermostat needed to be replaced, the cost would increase, and the car would need to be kept overnight, with a promised completion time of noon the next day. The next day, the car was not ready as promised, and after additional waiting, the mechanic stated that although the car had been put back together, it was still leaking from the same area they repaired. This raises serious concerns about the accuracy of the diagnosis, quality of workmanship, and overall safety of the vehicle. Since my daughter drives this car, this is especially alarming. We are now seeking a second professional opinion. Based on this experience, I would not recommend this location and possibly formal complaint with BBB.

This is the 2nd time ive been the 1st time 4 hours later I had a starter put in ,after waiting…read more the 1st starter was wrong they had to get another, Now I'm back starter no good trying it again 3 hours in, waiting on a starter to be delivered maybe they should find another source, this is B S not my fault , not the counter ppl fault, but how much patience do I have to have , I paid for the Job to get Done..What r my options, please comment I wish I could scream and sue..I'm still waiting for a starter to be delivered then they got to put it all back together maybe I'll be out by 4 before rush hour but it highly debatable..