What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.

The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

The gentleman was on time and was knowledgeable about my model of washer, and the service call was…read morereasonably priced.

I had a really bad experience with Mr. Appliance damaging my dryer and vent instead of cleaning it…read more James came in and fixed the damage and reset the thermostat quickly so I wouldn't have to go another week without my dryer. I highly recommend this professional and knowledgeable business! Thank you James!

I highly recommend LS Building Products. They have quality products at a fair price. Matt Jaeger…read morewas extremely friendly and stayed constantly in touch throughout the project- he was great to work with. Mike Mauer, the installer, did a fantastic job. He is a skilled technician - very professional and personable.

They went the extra mile to get me the doors I wanted quickly! They are a great company with good…read morepeople. Quality at a fair price. I would use them again!

Ryan Leathers from Fritch heating and Cooling was very professional and took the time to answer my…read morequestions and really worked well with me. I am pleased with Ryan and the technicians who installed. Top of the line Lenox products.

Called regarding central air inspection as rooftop unit ceased cooling. Service tech came out,…read morechecked it out and said coils leaking and unknown how long a recharge would help. Ok, 2.5 units of coolant installed - cost $700 labor and coolant, air worked 1 evening (service completed in afternoon). NO informed and knowledgeable discussion that repair would be waste of time/money and be better spent on new unit ASAP. Company SHOULD refund labor costs - definitely did NOT assist in making an informed decision but rather filling their pockets. Avoid this company unless you want to throw away your money. One star isn't even deserved...

Noah and Coby were at our home recently and did a thorough job inspecting our gas fireplace,…read morecleaning the glass front and adjusting the power switch/remote. They were on time, friendly and professional. We have done business with Country Hearth & Home for many years and strongly recommend them. They are knowledgeable and do great work! Joel G

Noah and Coby showed up right on time and quickly determined that the chimney for my wood burning…read morefireplace did not need cleaning. They then proceeded to clean the glass on a gas fireplace I have and fixed the power switch for the fireplace. They were in and out in less than a half hour and charged a very reasonable fee for the work.

Our thermistor went out on our LG frig last year. This service rep was quick to respond, identified…read morethe problem right away, ordered & replaced the part within a week. No problems since. Thanks for getting more life out of our appliance

I had a really good experience with this business, super nice, helpful, and cheap. Good group of…read morepeople.

I am so disappointed in their service previously used them in the past and never had an issue…read morehowever, come to find out when they came out to do the furnace maintenance. They did not change my humidifier pad, which is part of the maintenance fast-forward a year later, I called them up And asked him why they did not replace it. He really couldn't give me an answer. I had them order one for me months later they told me it was no longer available now my question is if I called them for a service call and that humidifier pad needs to be replaced, they're gonna have to find another option. He could've just made things right but didn't Waylon would not return my call instead the receptionist would call me and state that Waylon returned my call when in fact he didn't! -Maria in Peoria

They installed a off brand unit that didn't last 5yrs for a premium price, called them to diagnose…read morea problem, they were here 20mins for $300 and now a month later I have the sane issue ..do not use these clowns