We were 1000 miles from home and desparate. He could have taken advantage of us, but he didn't. He…read morewas honest, fast and did exactly what we needed. Thank you!

From the owner: With over 40 years serving the Kennebunk area Mark's Garage will do more than just fix your…read moreautomotive issues! Our professional team will also advise you on ways to save time and money in the future (no obligations). Our services are done by a staff that is professional and knowledgeable. Our team is ready and qualified for any challenge your vehicle may offer.

VIP is the best!! They diagnosed my Kona problem quickly and remedied it! I had neglected to…read morechange the oil in the proper timeframe; it caused a few issues which could have been serious without their usual expertise. They are my go to folks! 'Always friendly, helpful, they fix and explain well what they did. I am always impressed and grateful!

I called on Sunday and was given an appt for Monday to change a light bulb in my jeep. Everyone one…read moreI spoke to was pleasant and very accommodating. I thought the pricing was very reasonable and I was in and out quickly. I would definitely recommend them to service your car. I can't remember the women's name that I dealt with this morning but she was very friendly and helpful.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

I have been taking my cars to Joe for close to ten years., I was refered to him by two different…read morefriends and I am very grateful for their referral. Lori at the desk always greets you with a friendly smile. The work on the car is always thorough. The prices are fair and transparent. Should you wait while they work on your car you will be confortable in a very pleasant room with the coolest aquarium in Maine!!

I've been coming here for years and have always had a great experience. I'm fussy about my car and…read moredon't like leaving it at dealerships where I can't see whats going on. This Prompto checks everything and has been honest with me about air filters, which other service centers have tried to sell me when the filter is fine. I've been to other Promptos which have been ok but this Biddeford shop has always done the best job. The traffic pattern to get in and out can be tricky, but I have found it is well worth it. Faster and priced better( I get all synthetic oil) than the dealerships.

Been going here for years. Always fresh crisp oil. Always quick. My car hasn't blown up so I know…read morethis place is good.

If I could give zero stars, I would. My car was towed by Bobs Auto, and the entire experience was a…read morenightmare. The staff was rude and unhelpful, the fees were outrageous, and the process to retrieve my vehicle was unnecessarily difficult. They also removed my debit card from the vehicle which seemed like they were doing it to hold against me. The owner continued to swear and was very unprofessional. I was charged storage fees for the two days they were closed and was told I should have left a message. Nothing on their website says to leave a message when closed. This place is an absolute scam job. I understand towing happens, but there's no excuse for the lack of professionalism and poor customer service. If you have any choice in the matter, steer clear of this company!

If you call with a question, but they don't feel like answering, they don't call you back. Not…read moreprofessional at all.

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

We were traveling through Maine with a large motorcoach and a tow dolly. The tow dolly tire…read morepunctured and shredded on the Maine Turnpike VIP was able mount and balance new tires in a few hours once I presented them with the wheels. Arnold and team were excellent and said exactly what was going to happen and it did. Other tire stores in the area put me out days which was not going to work. As a business owner I was impressed with the attitude and customer service at the Saco VIP location.

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

Really great services! I got my car checked there and they were timely and efficient. Reccomend…read moreusing them!

I've been going to firestone for over 30 years in Texas. Very solid prices, quick service…read moreeverytime, and wait for it... honest.

I had some problems being over charged with getting my wheels Balanced. Wrote a review and shortly…read moreafter the District Manager called and took (so he thought) care of it. I went back to VIP in Sanford Maine and again ran into some problems with Rob the counter guy with an attitude, instead of clearing the matter he stuck to his pride and caused more problems. I again wrote a review, not only did the District Manager call me, sincerely apologizing and again corrected the matter. He gave me his cell phone number if any other problem arise. The President and COO of VIP Tim Winkeler called me and again apologized and made sure the matter was taken care of. Mr Winkeler could have had Many people call, but he himself took the time to get involved. Because of their true dedication in making sure their customers are treated right, I will do a lot of my business at a VIP. Thanks go out to Anthony the District Manager and Mr. Winkeler!!

If you have a Jeep, do yourself a very big favor and stay the hell away from this place. They have…read moreliterally zero idea how to work on them. Damaged my aux battery cable when replacing the main, cost me 175 to fix at dealership. Failed inspection on it for tires sticking out too far? What? It's passed every year same tires 33" and stock fenders. I should have known better. Update: 4/13 went to the dealership. Tech came out said, there is absolutely nothing wrong with your tint, your tire tread is low but still well within pass. Your tires stick out maybe 1/4" too far. Buy these fender flares your good to go. ... thought VIP?

I needed a phone charger. I walked into the store with my 10 year old twins. I asked the woman if…read moreI can have a receipt just in case it doesn't work with my phone. The older woman with blonde hair said, "we don't give receipts and you can't return it." I kindly, replied, " Can I check it in the store prior to purchasing it?" She said, "No, you can't take off the plastic." I assumed I could test it so I was moving the plastic so I can test it. She started to grumble, "Mam, MAM, Mammmmmmmm, you can't do that." My twins were starting to laugh at the lady's behavior. I put the charger down and walked out. I did buy one a the pharmacy down the street. I just expected a better behaved woman in a world class town. Best- Candie

No gas, just repairs. Apple Maps mistakenly has it as a gas station, but the pumps were taken out.read more