This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

We've been tenants for 6 months and have nothing other than an amazing experience. The portfolio is…read moreeasy to use and facilities are amazing. However, Raul from Root deserves an exceptional shoutout. Raul has saved my roommates and I on several occasions for any maintenance related request and has shown us kindness as well as quick communication. He's made our experience even better than it already is.

I live in one of the buildings in lakeview. Great service! I needed a shower head replaced and…read moreRalph one of the maintenance guys fixed it within an hour of me placing the request. Super nice guy too!

I lived in a building owned and managed by Horizon Realty Group for two years and found the first…read moreyear to be great! Loved the space and they respond quickly to service requests. However in the middle of the second lease they have decided to no longer cover a utility that states in the lease that it is covered. Both managers I talked to were disrespectful, unhelpful, and are frankly not honoring the signed lease. Do not lease with them!

I'll never rent from anyone else in Chicago & here's why:…read more--staff some of the first to wear masks --quick responses for maintenance requests --great communication in tough times --neighbors friendly (but staying out of each other's way in 2020) --many bilingual folks on staff --very low costs for utilities not already covered --grounds always beautiful & trash-free

I've lived in one of their buildings for 13 years, first in a studio, then a one bedroom. Ardmore…read moreWinthrop Properties sets the bar and sets it high for what being great property managers and landlords looks like. Incredibly attentive and responsive staff, from the office to the maintenance folks. They're proactive about health and safety concerns. They make it a point to replace all smoke detector batteries twice a year and offer complimentary preventative pest control (always with advance notice and signs posted letting you know it's going to be happening, and they always make sure to ask if you have pets that they need to be careful not to let out when they enter) - they keep the building extremely clean. I see the cleaning person around the building doing her thing almost every day. It's also the most festive building I've ever lived in. Every month they put up new decorations (and sometimes candy) for holidays in the entryways, lobby, even on each floor. And they keep a ton of beautiful plants and a water feature in the lobby and laundry room. Everyone is very friendly. When you run into the maintenance person, he always takes a moment to ask how everything is going on your floor/in your apartment and maybe share some fun facts about the building's design. If you have an issue or concern about something, they respond right away. They send you holiday and birthday cards and have been offering free laundry on site throughout the pandemic. The laundry room is huge with 6 washers (most brand new) and 8 dryers. They do everything they can to make receiving packages easy and secure for their tenants. If you're looking to rent in the Edgewater neighborhood, do yourself a favor and ask Ardmore Winthrop Properties for a tour of one of their buildings.

I have dealt with many management companies in my real estate career, and I can simply say that…read morenone has been more responsive, proactive, and helpful than City Habitat. I have worked with them when representing clients who were buying/selling and also as a Board member in an HOA, and it was always a pleasure working together. Elena, who I have worked closely with, is one of the most competent and responsive managers I've dealt with. Highly recommend them for property management or HOA management.

City habitat as a management company is pretty bad. I rented a unit and it was sold in the middle…read moreof repairs. City habitat was unreachable for weeks and when they finally responded it took months to get simple things fixed. All the while they are telling me what a great management company they are and how lucky i am to have them. They will give you the runaround until you give up. Still have things in the apartment that need repair, and the things they said they could only fix after we move out? Well don't count on it. The unit is due to be occupied the day after. They aren't even going to paint it. This place is falling to pieces and city habitat just doesn't care.

As other reviewers have already said, XL's management team responds quickly to maintenance…read morerequests, and the fact that they perform due diligence with all potential renters means you're less likely to have noisy or disrespectful neighbors. XL Properties is the best apartment management company I've dealt with in my 20 years in Chicago.

I loved living in Catalpa Gardens and stayed there for four happy years. The buildings may not have…read moreall the bells and whistles like the larger property managers but what the buildings lack in luxury it makes up with its professionalism, it's cleanliness, and by being well maintained. The staff is extremely responsive and knowledgeable. They are there if you need them (typically very shortly after submitting a request) but they are by no means breathing down your neck. I appreciated the protected bike parking, the wood floors, the new kitchens, and the air conditioning the most. Oh! And the laundry facility on the first floor is clean and I don't think I ever saw another person there in the three years I lived there.

Reliable, efficient, and always easy to deal with! Everyone we've dealt with at this company, from…read morethe property managers to the maintenance team, has been wonderful. service requests are always completed in a timely manner. have been with them for 5.5 years and plan to stay!

Property refuses to do anything about stolen packages, request for cameras at the main entrance,…read moreactually functioning laundry even though they keep increasing the price of laundry. generally unresponsive. also property manager refused to remove shoes when showing my apartment with over 5 guest mid winter

Horrible experience. They dont get back to your needs. I spend a lot of time from my day to get a…read morereply on emails. Setting up an account, shoukd NOT be difficult. Employees do not have answers to any issues. Worst management. I wouldnt give them A STAR.

believe yelp versus those google reviews - i know 110% businesses can pay to remove bad reviews…read more Management changes so frequently no one one know who to contact when something goes wrong - its constant on the phone "ill get back to you" nothing. Ever. Garbage customer service. MLC rents primarily to their family members - 3 of my neighbors are family members from MLC and there are constant problems with zero solution. Nothing gets fixed usually takes up to 2 weeks and its always someones family member. What the hell. Cagan and becovic are better companies then MLC and that says alot. Monica you are horrible at your job. Shame on you.

Working with Troy Marr from North Star Real Estate Group was the absolute best experience. He was…read morefriendly, extremely knowledgeable and very personable! He really listened and paid attention to the type of apartment I was looking for and never pressured me to increase my budget or settle for something I didn't completely love. Trying to find a place was becoming stressful, until I found Troy! He actually made it fun to look for an apartment! There is nobody else I would recommend to work with to find a place. I look forward to his help in the future. I cannot thank Troy enough for everything! Hands down the best in the business.

Zach Gotkin was amazing, like spectacularly amazing. After an unpleasant experience with another…read moregroup, I came across a post on craigslist and messaged him about a specific unit. He got back to me fairly quickly and gave me the specifics and when he could show it to me and my partner. We met up with him and he knew everything about the unit and was able to answer all my questions. We liked the unit and didn't want to lose it but wanted to keep our options open so I put in the application to hold the unit in question he quickly rounded up additional listings to look at before I was approved and had to decide yes or no. I narrowed the list to one unit that I was really interested and he put together a showing really fast. He offered some insight on each unit that even I hadn't thought of and weighed out pros/cons with me. In the end I went with the original unit and am in the process of moving in now. I'm definitely keeping his information handy should I decide in a year to find somewhere else to live.

I recently sold a condominium in Chicago. What made the listing and sale difficult was that I don't…read morelive in Chicago. I live in Los Angeles. Tiffany and her team made the process painless. She offered expert guidance in pricing the listing and negotiating with buyers. Tiffany and her team were prompt, professional, detailed and made sure the process went without a glitch. I have purchased and sold many properties before and have a lot of experience with agents and brokers. Tiffany's team is first class. They will go beyond to help complete the purchase at the best price possible. If ever I am doing a real estate transaction in the Chicago area, I would use their team over and over again.

Tiffany was recommended to me by some friends, and honestly, having gone through the whole process…read moreof buying a first home when I had a rather short time frame to do so and apparently record low inventory, I feel like I was so lucky to have met her. Not only did she get me started looking at places with a bang (I think we looked at 9 or 10 places my first day just to get an idea since, as I said, I didn't have much time to buy) but she was endlessly responsive--even on weekends and in the middle of the night, communicating with loan people at 9 or 10 PM so we could get targeted offer letters in! She was not the least bit pushy or demonstrate any impatience even though I was probably quite a trial with all my messages, texts, and requests. She introduced me to mortgage firms and the law firm who ended up finalizing our contract. All I really had to do was make the decisions about what kind of place I wanted and what I was willing to pay for it--it couldn't have been more seamless! I really felt fully supported and encouraged from day one onwards. In the end, we ended up getting our bid on a place that was not on the market yet, and one that I would never have known about at all if Tiffany had not mentioned it. I'm SO happy with my new home, and she is to thank for that!

Realty and Mortgage made the process of getting my new apartment quick and easy. They answered all…read moremy questions and they were on top of their game. Highly recommend

The WORST management company in Chicago…read more They never call you back, their policies oddly change & when you request the actual policy, they ghost you. Don't even get me started with the building managers who choose to ignore issues over and over again. DO NOT EVER RENT FROM THIS COMPANY!!