Worst customer service ! Left a group of elderly customers out in a floating dock in weather waiting for the float plane. Kenmore demands that you be early but doesn't even pick up the phone or give any notice if flights are cancelled. That's what is happening to us right now! Stranded out in the wind and cold waiting for a cancelled flight with no notification for over an hour. I have been calling for 97 minutes to Customer Service. Now that I got through all they can say is sorry we are under staffed and didn't anticipate weather problems. They said all morning flights were canceled but didn't give any notice. Not reliable or even care about safety and communication. Worst managed operations systems and customer service services. If you can find another option you will for sure have a better experience and not lose valuable time lost. They obviously don't care my time. read more