Just plain awful. I think it's a shame that this is the only Essie spa in the world (according to…read morethe nail techs!), and they run their shop the way they do. Don't get me wrong, it's beautiful, they have all a wonderful color selection. The decor is cute, and they are super friendly - until it's time to pay the bill.
All of a sudden, my friend and I who had the same services done simultaneously got charged different prices. The woman at the register claimed they'd done some extra services for one of us. She wasn't even clear which of us had received the extra services. We started and ended our mani pedis at the same time, so it's really not even possible. I think she's the owner, and she was not the one to check us in.
My friend speaks fluent Spanish, so it wasn't a language issue; although perhaps she was trying to scam the American tourists.
Avoid this place at all costs!