After I walked out of another locally owned hardware store after receiving appalling service that…read moreleft me upset and extremely frustrated, I promptly called Huffman's and they helped me with an issue I was having with picking up my rental. After the other place could not simply solution it in a simple, polite way that I would expect, I now had the assistance of 3 lovely young women at Huffman's who went to work and got me exactly what I needed. I had to be a little patient. I was willing to do that. Within an hour they secured me my rental and I was on my way. It changed everything for me that day. They turned a potentially horrible day into a beautiful one. So to the women who worked the rental desk in back of Huffman's - you were my hero this past Thursday. I think all of you were FABULOUS, kind, and killer at your job. I know I told you that numerous times, but I want everyone else that I got wonderful service here, and to know that there are other, better options than another family named business in town. Thank you, thank you, thank you!!

The service was great and I was able to find everything I needed. They have beautiful flowers.read more

I was purchasing a bag of Science Diet kitten food today. I had a manufacturers coupon to use, but…read moreFarm King refused to honor it because the bag of kitten food was on sale. Four female employees were standing around the service desk doing nothing.

Not all, but am unusually large number of Kempker's staff needs some customer service training…read more After repeated attempts to shop at a couple of their stores, I have left feeling rather taken aback by salespeople with attitudes. Usually small micro-aggressions, crabbiness, cutting off my sentences, and subtle rude comments. I have passed off all of that as the clerk having bad days (we all do, right?) but it seemed a bit more than what you would normally experience from a business. I work retail, so I understand the ins and outs and I try to be a good customer. My last visit this week at the Burlington store was the last straw. There is a woman at their Burlington store that is probably early to - mid fifties, brownish/gray wavy/curly-ish long hair who was a witch with a B to me. The guy working with her wasn't much better in attitude, but at least he didn't make matters worse like she did. I want her to know that her attitude, changes everything. If you come at a customer with the nasty tone you took with me, they just might bite back like I did toward the end of our exchange where you rudely cut every sentence I said off and responded in a snotty tone. I want you and your owners/manager to know that I walked out that day and promptly called your competition (another locally owned business) who bent over backwards for me and solutioned the same problem you complained to me that you had. They were kind, polite, and took care of the problem within an hour. The start contrast in how they solutioned the problem and were just simply KIND, changed everything for me. I left irate, but they quickly changed that. Simply they let me explain my situation without interuption, and were NICE. Because of you lady, I won't walk into another Kempkers again. I now know that apparently this is the M.O. of Kempker sales clerks. I don't have to beat over the head to know this is what I get when I go there. So... no thanks. And I won't be quiet about it. To the owners and management: Seriously. You have quite a bit of staff that has an attitude problem. Some of them I noticed, are actually family. Which is an even bigger turn off. I have several options. I don't need to go to you. My preference would be to support small, locally owned businesses, and there are still a few others around that can provide exactly what you do. I'll go there. Good luck. Have the business you deserve.

A nice option. We moved down from the city and we appreciate being able to go to an authentic and…read morequaint store. They have a lot of options, good selection across a host of items. The staff is friendly. The prices are slightly higher, but this isn't the city and they don't have the competition like the chains. They could discount their clearance a bit more, . We're very grateful for Farm King. I bought some annuals here last year that were very healthy. They were much nicer than the ones I saw over at Lowe's or menards. You get what you pay for. Also, they allow you to bring your friendly dog in there and that's a positive...especially when it's really cold out and it's hard to find it place to walk your dog that's not icy, windy and that's level footing.

The name says everything about this wonderful one stop shop! My new favorite general merchandise…read morestore for everything useful. Farm and fleet = this store suffering from anorexia. Why is this not listed in the Burlington "things to see and do guide"??? Closet Urban Cowboy

For a small town, or for a large one, Andy and staff do a FANTISTIC JOB…read more They carry a lot for a small town. Make hydraulic hoses too. Just a great hardware store, with plumbing supplies too....Make sure you go!!!!!