Visited during my trip to Toronto - Don't have a Kelseys in Vancouver - so decided to give this place a try since it was a short walk from where I was staying. Was seated right away during lunch hour on a weekday - place was pretty empty, not many customers , however place was quite large with plenty of tables. Lighting was very dark - definitely bar vibes - didn't recall if there was any music - all I could hear was the tables nearby bickering. Ordering was simple - and server was pretty nice - however food toke a long time to arrive - over 30 minutes. Which is technically fine if they were busy - but they really weren't that busy at the time. Steak, bacon and Swiss - steak was soooo dry - bottom of the sandwich was so greasy - my hand was basically drenched - fries were crisp but had no flavor , not even a hint of salt. Also had a Gingerale, which tasted super watered down. - Will not re-visit on my next trip - read more

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My friends and I came here on a weekday afternoon and there were still lots of space! We were seated in a booth. I got the messy fish burger which was a fish fillet with salt and vinegar chips as the breading. It was super crispy although a bit dry, still I enjoyed it. I got it with a side of mashed potatoes and it was not too buttery. We all shared 1/2 pan of nachos with chicken and it was a good size and tasty. The restaurant isn't super clean as we did notice it wasn't that well kept (food and cutlery on the ground and there was an sour-ish smell wafting through the air). Our server Paige though was super nice! read more

Kelseys Original Roadhouse - nachos with chicken - Canadian (New) Near Me - Vaughan, Ontario

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Just left and won't be back. Ordered a simple hot chicken bite. Waited over 30 min and finally had to ask for server to go look. He came out and sure enough they was cold. Place wasn't busy so no excuses. read more

Walked in and walked out. Young kids sitting at the bar. Place was a mess. Couldn't take us right away even though they had empty tables at bar area. Apparently, the bar was struggling to keep up. Go figure. read more

The reason why I haven't been to any Kelseys recently was because their menu was always the same. Nothing new for the past years. Even before my boyfriend and I were a "thing", the menu was still the same from then and now. So this time when I got an email saying Kelsey has their "Burger Fest", we decided to give it a try. I realized that this location, despite it being so close to Wonderland, was very empty than expected, so we were able to get seated fairly quickly. We noticed that they have a happy hour menu where domestic beer, classic mixed drinks and wine were $4 during a certain time during the day. So I ordered a rum & coke because of that. The server was attentive throughout, always checking in and letting us know why our drinks/ food were late. I have ordered the BBQ burger from the fest menu... I don't have much thing to say rather than it tasted like a normal burger, still juicy and nothing special. For the fries though, I have decided to "spice it up" and have it mixed with their Sriracha seasoning. The seasoning tasted nothing like Sriracha in my opinion, but it did give the fries a little heat, making them less boring. read more

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I stopped by Kelseys with a friend because it was in very close vicinity of Wonderland. When we walked in, the place was pretty much empty so we were able to be seated fairly quick. I took the waiters recommendation and ordered the chicken caesar wrap and my friend ordered the chicken caesar sandwich. Our waiter was really nice he frequently checked in with us and promptly served our order. The wrap tasted good but the combo of caesar salad and the chipotle tossed chicken tasted more like bar food instead of a restaurant meal. The fries were really cold but as soon as I notified our waiter he quickly replaced the old fries with fresh ones. My friend's order was not too different from mine and she also agreed it tasted good but seemed more of an oversized appetizer. Maybe I watch too much Hell's Kitchen but I think Chef Ramsay would agree that there is no reason as to why the top of her sandwich bun should have been crushed the way it was. Overall, the customer experience was really good but the food could use some improvement. I would recommend coming to this place if you just are coming back from Wonderland/Halloween haunt because the location is convenient. read more

Kelseys Original Roadhouse - Canadian (New) Near Me - Vaughan, Ontario

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Food was great and Jacob was such a nice server! Honey buns were a whole new flavor I've never tasted before! :)

Ordered the peppercorn burger but subbed a veggie patty for the double beef patty (for some reason if you sub a double beef patty you only get one veggie patty). Worked out in the end since the patty was very bland and had hard chewy bits in it. The goat cheese and onions rings (which were missing and added five minutes of wait time to receive them) saved the burger and made it edible. Upgraded the fries to a poutine for $2.50 bringing the total for the meal to $18.49 which is kind of pricey. The upgrade, although tasty, wasn't worth it. It came with very little cheese and not enough gravy. The service was good; The hostess was friendly and seated us immediately. Once seated, the server came to get our order right away. I like their new look. The tables and lighting have a nice rustic look to them. The plates are also attractive but may be too large as it made the serving size look small. Nothing I would come back for, but if you want to try this place out, expect a solid 3/5. read more

Kelseys Original Roadhouse - Peppercorn burger subbed with veggie patty and goat cheese. It was dry with hard and chewy bits in it. Fries were average. - Canadian (New) Near Me - Vaughan, Ontario

So Kelsey's rebranded. We decided to give this place a try because of the renovation and new look. Unfortunately, it wasn't exactly full of improvements as it might seem at face value. The first thing we saw was a marquee "HELLO" right at the entrance, probably the brightest, most imposing light bulbs I've seen in a while. Anyways, onwards. The interior looked nice, I mean it's brand new after all, but that's almost where the experience ends (I'll get to the real last hurrah in a second). The interaction with the hostess was sufficiently awkward as it seemed she wasn't adept at steering a conversation, however once we sat down we were hoping the menu got some Botox too like the rest of the place. It didn't. Other than some cringey name changes (some of which border on copyright infringement - I mean come on. "Quesadilla-dilla-dilla". Really? ) It's more or less the same. That being said, the entire vibe of this place is cringey, I always hate when chain restaurants try to be hip when you know there's an older exec with a PR department making these choices, which is the polar opposite of the business they're trying to masquerade as. Our server who was an older gentleman came by and seemed friendly at first. My partner got the veggie fajitas as always, and I got a burger. Their burger ordering process has 4 steps in the menu: choice of bun, protein, cheeses, toppings. When I ordered my burger I ordered with only one party because I wasn't too hungry, however I wanted to make up for it with toppings and a pretzel bun which sounded nice. Our waiter skipped right over that and asked "fries?". I reluctantly said yes I'd like fries on the side but can I customize it? I said this reluctantly because he wasn't writing anything down - that makes me nervous. All I wanted was a cheeseburger with extra pickles and to no surprise they were out of pickles. Since 3pm apparently too - clearly no effort was made to restock during those 8 hours when there's a grocery store walking distance away. The food came and it was all pretty tasty. That's the last hurrah I mentioned earlier. There was a sign on the table saying you'd get free brownie pops if you signed up for their exclusive club, so I did, and the server said he'd bring those over after the meal but they never came. Overall, nothing impressive. Food is good, and my burger came out to only $10 because I got a single patty (which was perfectly filling by the way, despite what the server insisted). Otherwise I don't think it's necessarily a must-try by any means. Just another American-style restaurant. read more

Kelseys Original Roadhouse - Single burger with a pretzel bun - yummy and good value! - Canadian (New) Near Me - Vaughan, Ontario

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Came here yesterday night with my sister after she had finished work quite late. She was really hungry, so I told her that this Kelseys had recently opened. The restaurant is pretty big, so there's quite a bit of seating available. We were greeted right away by the hostess who was slightly unwelcoming and were given the option to sit at the bar or in the dining room. We decided to opt for the dining room and on the way there my sister almost slipped as there was water on the floor. She notified the hostess and our waitress about the spill and they reacted quite rudely. They have her an annoyed look, but wiped it right away thankfully. The music was quite loud in that area, so we switched over to the bar. The music was still too loud for my sister, but we had a nice booth. Our new waitress (changed since switched to bar) was extremely nice and made sure we had a great time. I wasn't hungry, so I ordered a tea. My sister ordered their balsamic chicken and a Stella. The Stella came in a nice tall glass and definitely relaxed after work. She also really enjoyed her meal, so I was happy about that. I personally found that there was way too much sauce on the two chicken breasts, but it was to her taste. Overall, we had a great time here. Unfortunately, the service wasn't the greatest at first, but our actual waitress made up for the crappy start. The music is a bit loud all over the restaurant, but they were good songs playing so I was okay with it. I mean, it's a Kelsey's so I wasn't expecting high-end food from here. If you want to enjoy some bar food, watch some sports and have a drink, it's a good place in the neighbourhood. read more

Kelseys Original Roadhouse - Balsamic-glazed chicken - Canadian (New) Near Me - Vaughan, Ontario

I went here this weekend and let's just say I have no complaint. Now I to see the reviews but am interested to figure out my experience differs so much form others experiences. Now not to say it's the best service I ever had but it was just above average, the server was talking to is like he had known us for some time and the food was fairly good. I did have chicken fingers, but still there were cooked fine and the aps we're good. Over all my experience was fairly good I would recommend as a casual dinning location! read more

Kelseys Original Roadhouse - a roll of toilet paper - Canadian (New) Near Me - Vaughan, Ontario

We came here before wonderland because the restaurant is located in an excellent location but we're sadly disappointed. The food was mediocre, but the customer service was awful! The place was not overly busy when we came in, but that didn't change the quality of service. After waiting 10 minutes for someone to come by our table and greet us, they quickly brought our drinks and took our order. Food came out pretty quickly but unfortunately no one came to check on us after. We had to flag someone down to get cutlery, and our waiter never came to ask how the food was. Needless to say I never even had my water refilled... Lastly, we waiting about 30 minutes for someone to bring us our bill and an additional 10 for the machine. Don't come here if you're short on time....you'll be late! read more

I haven't been to Kelsey's in a while and they have revamped the menu for sure. I had Birthday Suit Chicken Fingers which were very good, the breading was very tasty. (Would definitely have these again) I had Broccoli Cheddar Soup as well, it was a little watery and was kind of bland. My friends had the Buffed up chicken wrap, which was very good. It was very flavourful and enjoyable. Another item that was delicious was the Chicken Sonoma Salad. read more

Newly renovated and just reopened. Same classic Kelsey's fare but they now have 10 plus beers on tap as well as wine on tap as well. My wife and daughter have been coming here for years and are so happy to see that they finally renovated from that classic 80's look that was just getting tired looking. We had the quesadilla with chicken which was good and my daughter had the wings which were done crispy and saucy just the way she likes them. Overall I would say it remains a good choice for a reasonably priced family night out. read more

Never again. My family has been coming to this location for years and while they are slow, we've always enjoyed our food. (Mostly) Charging $12.99 for just stale corn chips and melted cheese is criminal. But having to deal with them through online ordering is a nightmare. Having waited over half an hour, having the app state who was picking up our order, suddenly it's cancelled without refund. These crooks waited until they were past the order window to cancel and 20minutes from closing, then took my money. Never again. read more

Giving 1 star because the girl at the door that took us to our seat was very nice and the decor was good. I ordered the mushroom sirloin medium well with veggies and Cesar salad. When the steak came it was literally raw. The waitress was no where to be found for 20 minutes while my family finished their meals. Finally I noticed a manager I let her know my steak was raw. She agreed it was way under cooked and sent it back. It came back charcoaled on the outside and still raw in the middle with no mushrooms. Also the steak has a weird gas taste to it ... like it has been saturated in lighter fluid before being cooked.... totally strange I've never experienced that anywhere before. The veggies were raw and Cesar salad was saturated in chemical tasting dressing. I ate a couple bites and that was it. It cost 125$ for 4 of us to eat which I thought was pretty expensive considering my husband only had an appetizer and my plate wasn't even edible. My son didn't even eat his fries... he loves fries... they where cold in the middle and just tasted bad. This actually might be the worst food I have ever had at a restaurant. read more

Hadn't been to Kelsey's in a few years but my experience here was sub par. The food was great, but our server was less than great. When she arrived to take our order, the person I was with ordered an iced tea, and I ordered water, plus our dinner choices. A moment of silence from our server preceded her laughing and saying "sorry, I totally wasn't listening! What would you like" UHHH? At least she was honest and admitted she was in another time zone when we ordered, but it was rude none-the-less. The only redeeming factor was that she heard us correctly the second time around and brought us the correct drinks and food. I suppose she saw my reaction to this, because after we got our drinks, we had a different server bring us our food and check up on us throughout the meal, while she busied herself with other things. Our second serve was a nice guy, checked on us regularly and was pleasant to chat with. The reason this location did not get a higher score from me was strictly based on the first impression our initial server left me. Other than that, great food, great atmosphere read more

Bad food Value zero Price expensive Ok service Kids meal 3 strips were 1/2 size of nugget, Fajita trimmings were non existent. Pasta cold and hard Will not repeat read more

We have visited this venue a few dozen times, and the food is always good, the beer cold, and the atmosphere friendly. What gets me every time is that it is way understaffed. They often have one waiter in the bar section trying his or her best to keep everyone happy and battling to do so. I feel that the customer experience could be greatly enhanced by employing a few more servers! read more

Nothing special, I would say the Applebee's of Canada. Prices are way too high for food quality. Had the shrimp and it was the tough texture kind, very disappointing. The wings were decent and thankfully half priced. Would not make any plans to stop again. Service was great! The waitress was friendly and attentive, hence the 3 stars. read more

I was seated at the bar side and there was only one waitress on this side so it was hard to flag her down. I ordered a few things to try out. Spinach dip - the dip was ok, wish it was a little more warm but the deep fried pita chips were amazing. I actually wanted more of the pita chips, it was thick crispy, not like pita from pita bread. Calamari - crispy, sauce was good but didn't realize the bottom of the plate was covered with the wonton chips so there were not that many pieces of calamari. Asian sesame chicken salad - salad portion was small for charging $14 for it. There was good piece of grilled chicken breast on top with the sesame glaze, that was good. The Asian sesame vinaigrette was nice, just wish there were more salad to it. It would not be filling enough if that was all I ordered. read more

This was definitely the worst customer service I have received in a restaurant. Me and my girlfriend walked in at 5:30 in the afternoon ob a Monday and it wasn't busy. We waited for 5 minutes just for the host to seat us down. We were ready to order but no one came to take our order. We waited for over 30 minutes and decided to leave because all the servers and other staff seemed confused and did not even try to help us. very disappointed experience. read more

Portions not the same as other locations Burger small dry and half burnt Kids pizza was worse then McDonalds pizza. Fries were good! read more

I was here about a year ago food was sh*t So was the staff two of us got burnt food. I gave them a 2 nd chance today and am happy to report staff and food were great. A very big change. read more

Got there and waitress had attitude, waited 45 minutes for 2 meals, then after I was done my girlfriend pointed out a weird bug the size of a toonie in my plate slowly moving around. I told her to get up and let's go and the manager tried to assure me that it didn't come from the kitchen... read more

Nauseating food. The nachos had no cheese on them, the peppercorn burger had no pepper and really weird-tasting cheese, the steak was so-so. I guess the popcorn shrimp were ok by comparison. This place has gone downhill. No wonder it was empty. The only reason it's a two and not a one star is our waiter was great and it's not his fault the food is awful. It's nothing but grease and salt and not in a good way. read more

kids eat free with each adult entreè is false ....with 2 adult entrées only 1 was accepted! false advertisement! read more

We ordered a rack of ribs and lemon pepper salmon. The rack of ribs is not recommended as it was so chewy and rubber like. Definitely not fall off the bone! Not one to usually leave a poor food review but for $30 rack. It was disappointing and my family described it like it was chewing on a rubber boot to say the least. Not that I expect much from a chain restaurant but it was still not as good as I had hoped. read more

It was decent, not amazing but not awful either, just completely and totally middle of the road. Came for lunch on a weekday and it was pretty quiet, the waitress was friendly and the food came quickly. Portion sizes are generous but is balanced by the mediocre food. Our daughter enjoyed the colouring and the food so would return for her. read more

I went in at lunch time alone. I was in the area for a meeting that was rescheduled so I had time for lunch. The restaurant didn't seem that busy. There was two waitresses. One was behind the bar and the other was doing the tables. I didn't get a glass of water until I asked for one. I ordered a stirloin streak, medium rare with shrimp and chipotle sauce. I also had a glass of wine. My order took upwards of 40 mins to reach my booth. The streak was hard, very hard. It had no juice nor was it succulent. I really cant describe what this thing was on my plate. I could see the pink in the meat. So they did try to make it medium rare but thats about it. It was not chewable. Very plastic like. I got a severe stomach cramp as I started eating this piece of meat. I had already waited about 45 mins for my food to arrive. I wasn't gonna waste my breath complaining to the waitress manning the bar as she already seemed grumpy. I paid and left. Never to return again. read more

I ordered through UberEats and in all aspects had a terrible experience. There was a promotion that if you spent $20 before tax, you are eligible for 5$ off your order. All I wanted was nachos, but in order to reach the $20, I ordered 3 cookies and an order of sweet potato fries in addition to the nachos. I don't even know where to begin. First, I only received 2 out of the 3 cookies I ordered and both looked like they had been baked in extremely different conditions- one was hard as a rock and the other was undercooked, however, both WERE NOT EDIBLE. I noticed this right away before trying the other food, and to my later disappointment, I thought this was going to be the only issue with the order. So, I called the store and the manager told me to go into the restaurant to pick up the missing food item- the whole reason I ordered through UberEats was so that I did not have to leave my house, she provided no help whatsoever. After being provided no help, I decided to try the food that actually arrived with the order... the sweet potato fries were dry and overcooked, with no dipping sauce that was PICTURED in the display picture. The nachos tasted as if someone dumped a tub of salt on them and were extremely oily. Overall, this was a disgusting experience and definitely will never return to dine in or takeout, and will be telling everyone I know to avoid this place at ALL costs. This location has a CONCERNING lack of attention to quality or customer service. read more

server (she) is in no mood to smile or greet you, quickly order, and if you don't know what you want, watch the eyes roll at you. Order everything at once, because server time is very limited and hard to get. Don't complain about anything, specially service.... server doesn't wanna hear it and calls her ~22 year old manager, (she) who will rudely argue with you, ask you "have you never done a mistake in your life?" tell you pay and leave, and if you look stunned by that, she will threaten to call the police on you.They are a proud bunch and don't apologies for nothing. Don't ask why the restaurant is often so empty. read more

Decided to check out the new revamp. Place looks good and service was decent but not great considering the place was pretty much empty and we still have to wait for the waiters to finish their little gossip session going on in the bar area. The food was not so good. My friend and I both ordered pasta dishes. I had the chicken parm and she had the alfredo chicken pasta. The chicken parm barely had any cheese on it and the cheese it did have didn't look like it was just put on the chicken but more like it had been there for quite some time all dried up. The tomato sauce was dry and clumpy. The alfredo chicken pasta looked great until you took a bite out of it. There was absolutely no flavor and pasta tasted like cardboard. Both dishes were left pretty much untouched which you think would tell them something but when the waiter asked us if we wanted to take it home and we told him that no the food was not good he took away the plates and came back with our bill for both dishes. Will not be back. read more

Finally they employed a waiter who knows how to make you feel special, too bad I forgot his name but he was a new waiter who used to work at the woodbridge location. He made my familys experience very enjoyable and fun. The food was good and fresh, the decor however is in major need of an upgrade. This place needs to be remodelled big time. Cozy little place great for kids. Enjoy read more

This location is a 5 min walk from my house and is never busy. After my experience last Saturday this did not surprise me. Upon arrival, the hostess barely greeted us but didn't seem to care regardless. She seemed to hate her job, had no enthusiasm, was completely monotone and I couldn't wait for her to leave after she brought us to the table. She was absolutely depressing and full of bad energy. So awkward. I would like to talk about our waitress but all I can say is "what waitress?" She came to the table about 3 times: once to take our drink order, the food order and to bring the bill. but that's ok. I tipped her a nice $0.70 which was a little too much for what she was actually worth. POOR SERVICE. SHITTY FOOD. OVERALL A BAD EXPERIENCE! Take a drive and go to Jack Astors. Worth it! read more

I recently visited this new renovated location as me and my friends were very excited to try the food for the first time! As soon as we got there as it was our first option for the night we were very excited for our food. We ordered 3 appetizers of Calamari, spinach dip, and nachos. The food took over a half hour to come as we didn't even see our waiter from when we ordered to when we got our food so it was impossible to even ask ANYONE for updates! At first we came very hungry and didn't even get our waters till after 15 minutes. After We got our food we were immediately disappointed. Our calamari was under cooked and tasted like rubber and you could not bite it without chewing on it till it was swallowable. The nachos were completely plain and cheese only covered 1/3 of it (as the description said "loaded with cheese and beef) NOT EVEN CLOSE! Also, coming from a lover of spinach dip, beyond disappointed. It's very unfortunate that we had to go out of our way to ask for the calamari off our bill and our waiter wasn't even sensitive to the fact that our food was undercooked, ESPECIALLY FISH! GROSS! She rolled her eyes right infront of us and replied "I'll ask my manager" Coming from working in a restaurant myself, unexpectable behaviour, and quite childish to be frank. Growing up eating at this restaurant before the menu and owner changed was a much more pleasant experience. Definitely DO NOT recommend. I REPEAT DO NOT!!!!!!' read more