Worst service ever! First, my car " would be ready in 3 days". Then " A week". Then " a week and a…read morehalf". And then it was " well, it will be ready when it is ready. This is real life, it isn't our problem, it is yours". No, you not being able to complete a job when you say you are going t is completely YOUR problem, and so was the rude, snotty attitude. Then they got pissy ebcause we had rented a car from budge..conveniently forgetting when we told them we needed a courtesy car, they didn't have one, and that " wasn't their problem". Then they got moisture behind my dashboard, and insisted it was like that when it was brought in. I look at my dashboard very frequently, as it has a lot of digital readouts. It had no moisture when the car was brought in..Oh but they have a picture! Of before they started! Showing moisture..unfortunately it is an "ogopogo" picture, so blurry you cant tell the details of what you are looking at anyhow. Absolutely the worst body shop we have ever been to

I went to fix auto Vernon on a warranty issue. They took care of me and my truck and did a great…read morejob! Dan and Melanie and the crew, thank you very much. You knocked it out of the park! Wish I could give 6 stars

Great People's. Super friendly an very helpful. I wouldn't trust just anyone to keep my rubber…read morerolling right!!!

From the moment we stepped out of our then vehicle at the Kelowna Mercedes Benz-to the moment that…read morewe departed in our new Mercedes, the team at Mercedes Benz Kelowna, guided by our salesman Kyle McKenzie ,(who took the time to promptly answer every text we sent) were ALL phenomenal! From Kabi , the Finance Manager ,Ricky in delivery, and General Manager Gino,were not only polite, professional, but also respectful of our time crunch- creating one of THE easiest and BEST buying experiences that we have EVER had! The atmosphere is second to none in relaxing yet so prompt to details. We went in as strangers and left feeling like family! Thank you to each of the team members!!

Everything from the time when we walked in was excellent…read more Best dealership in Kelowna beautiful new sales center and car lot The staff treated us very professionally We love our new 450GLE e car. The salesman Kip was great , the finance guy Kabi was very helpful and Carolyn the lady that showed us the car features was excellent. Congratulations to Rick Sentes and his wife for creating such a nice dealership we are proud to say we dealt with Kelowna Mercedes. Doug and Akemi McNish

Had a wonderful experience at Kelowna Toyota buying a used vehicle. The staff are very friendly,…read moreknowledgeable and kind. There was at no point any pressure from anyone there and they were able to help my husband and I find a vehicle after 5 months of searching. I cannot speak more highly of these wonderful people. Thank you again Brendan, Shawnee, Jake, Indy, Matteo, and Leila for the wonderful experience. And thank you to the great reception ladies at the front. You all are wonderful!

Oct 2024 We purchased our 2024 Sienna in Oct of 2024. By Aug…read moreof 2025 the liftgate was sticking and not opening properly. The staff at the dealership agreed it should be a warranty issue and sent us to the body shop of their choice for an estimate which they in turn sent to the Toyota dealership. The dealership said they would send it in and should have an answer in a week. No phone call. Went back to Kelowna Toyota dealership had to remind Cary what the issue was. She couldn't even find our file on it and had to send back to the body shop to resend the estimate and photos. Oct 2025 Soon afterwards they told us they needed MORE DETAILED photos to make a decision. Marek came out to our house to take more photos and he said it was definitely an issue! Turns out seven other people at this dealership alone (maybe more by now) are having the same problem! Several calls later with Marek but still no approval. Dec 2025 Was promised a call from Casey for Tuesday Dec 9. no call received! Today is Dec 15 and still haven't heard anything. Time for more calls, this time to HQ. Worst possible service , brand new vehicle with a malfunctioning rear liftgate and a full warranty worth nothing!! Still love the Sienna just really hate the service. We certainly tell everyone about the poor service and recommend if they want a Toyota they should shop elsewhere! So far this is the fifth month since we first applied to have it repaired and I have contacted or attempted to contact the dealership 20 times. Left messages on peoples recording and Marek is the only one who has ever returned a call and even then making promises that are not fulfilled. This is totally unacceptable !! We expect no more delays!!!This needs to get full attention and get fixed!!!!! NOW!!!!!

I am from Ontario and I was out this way in august. My ax had stopped working and I looked into it…read moreand there was extended warranty thru Honda . I came to this location and they said they couldn't fix the part that was under warranty! Because there was "rock chips" on it . Fine , I waited till I got home and glad I did because the Honda I go to said they had no clue what harmony Honda was talking about !! Needless to say they figured it was an easy $1500 for them.... Not happy at all

This is the last place I would buy a car new or used. Waited 3 days to view a car that was in the…read moreshop for inspection Only to get a text saying that it was sold????????? Very poor customer service!!!!!!!! No one at the dealership will return my calls to let me know what happened. Don't waste your time or money at this dealership!!!!!!!!!!!!!!!!!

I would like to give a big shout out to Terry Laurin and Happy Campers Kelowna RV Repair Service…read morefor the outstanding customer service they provide. I personally am going through some warranty issues on my new rv and am having a terrible time navigating with the company I purchased through which in turn is taking its toll on my health. Terry being intuitive and in the business for some time now realized things were not going as per specifications and questioned the whole procedure. Upon further investigation realizing I am getting given a total run around and that I truly have no idea of my rights in this situation Terry has taken it upon himself to help me straighten this out. WOW! Thank you stranger! You deserve all things great in this world! Thank you Terry!

If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

I highly recommend Greg Fleming at Kelowna Ford Lincoln. He was such a helpful salesman and was…read moregreat at helping us find the right vehicle and was so fast to get everything done so we could take delivery quick. Everything was done so fast and thorough and Greg was absolutely amazing to work with.

Had a window issue (automatic window wouldn't close) on my Explorer. Took it to Kelowna Ford and…read morethey didn't know how to fix it (and said it wouldn't be warranty). Dropped into Orchard Ford and Dave the service manager said no problem. Fixed it in 10 minutes with no charge!