So I called roadside and this is the company I got stuck with. Car broke down literally 1/4 from my…read morejob. They said 45-75 min at 1:30pm.... At 3 pm they said 45 min. At 4 pm they said 45 min. At 5 pm they said 45 min. At 6 pm they said 45 min. At 7 pm they said 10 min. Car got dropped off at 7:45 at the repair shop. Nice. Oh and all the while I left the car in there with the key in it so they can put it in neutral.... So my car sat in a parking lot in Ocean County for 6 hours with the keys in it. 100 degrees out. Can you imagine if I was actually on the side of the road waiting? I will 1000% never use this company again and..... I'll make it a point to tell anyone how bad they really are. Don't so business with people like this. Completely unprofessional. Telling me. 45 minutes every hour. Who does that??

Horrible people. Liers and thieves. Dishonest and cannot be relied upon. Promised 30-60 minutes and…read moreshowed up after 3 hours. Lied to me that the driver was on site. But, were very quick to process my credit card!

Vinnie was a life saver yesterday! We stopped at a local store to get ice to take to the beach and…read moreinadvertently locked the keys in the trunk of the car! We called another local towing place and was told the wait was at least an hour. An hour and a half later they had not showed so we called Vinny at petro. Thank goodness! He showed up before the first towing company and went above and beyond to help us get back on the road. He watched YouTube videos with us and successfully got the job done. And not a scratch on the car. He saved our beach day and did it with a smile. Highly recommend Vinnie and Petro towing!

After getting gas in my car, it wouldn't start. I couldn't figure out what was wrong with it and I…read moredesperately needed it towed to my house. Petro Towing showed up soon after I called them and the dispatcher Kim, and the driver were super nice. My car was brought to my house without incident. It was a stressful situation but they made this part the least stressful. I highly recommend Petro Towing.

5 stars for Quick Response for tow request, though out of area…read more I appreciated they at least answered & not totally ignored.

Jesus incorrectly installed my starter ignition and completely blew out my computer system. I drove…read moreit about 10 feet without knowing this the car died and then I never heard back from him again. I called and called and texted him. He said the next step was to get a new starter to be installed and he would come back and do it free of charge so I guess he must've known that he messed up. But then again I never heard back from him. He completely ghosted me and left me with a useless car. When I called to set up the appointment, he told me that he worked pretty much 24/7 when he did not answer after three days, I had a friend called and he answered immediately. he said it was my fault and that he was too busy to handle my problem that he created. Thanks for nothing!!!

My relatively new car ran into a snag with the battery and I had to work with Mazda's Roadside…read moreassistance to get my car towed to the service center. Mazda collaborated with AAA and that's how Quality 1st came into play. Right from the time my towing was scheduled, an associate promptly called to inform the timing of the pick up and later when the towing driver Lucky Singh showed up, he handled the car so well and got it dropped off at the service center ahead of time. The owner was nice enough to follow up on the service to get feedback too. I'm not sure of the pricing since my car is still under Mazda's warranty but their service was spotless and professional. Highly recommended.

Quality 1st Towing helped me out tremendously. I was on my way to PA from NY and my vehicle broke…read moredown on me while driving on the NJ Turnpike and I had family with me as well. I called my insurance company but the company they provided couldn't assist me as I needed the car towed back to NY. After doing research and seeing good reviews, I decided to give Quality 1st a call. The dispatcher, Peter, who I spoke with was very professional and courteous. They were ready to send out a driver within 30 mins. Unfortunately I was not ready as I needed to have the vehicle moved away from the turnpike through Emergency Services and needed my other family members to come with another vehicle as I had to transfer my personal belongings and family safely. After informing them I was ready, they were still able to have a driver out to me within 30 mins. The driver Chris (I believe this was name, apologizes in advance), was quick and took care of things right away and carefully. He brought my car safely back to NY. I would highly recommend this company as the service was great and pricing was reasonable.

On July 3, 2026 at approximately 8:00 p.m., a group of young women went to Los Boricuas Auto Repair…read morepreviously known as Gabriels Towing and Repair to retrieve a towed vehicle. They were informed that the cost to release the vehicle was $350 and were repeatedly told that payment could only be made in cash. According to the young women, employees made unnecessary remarks and displayed a demeanor that left them feeling uncomfortable and pressured to pay simply so they could retrieve their vehicle and leave safely. When they explained that they only had approximately $275 in cash, there was considerable back-and-forth before employees agreed to accept the lower amount and release the vehicle. The women state that they were not provided with any receipt or documentation for the payment they were made to pay in only cash. If these events occurred as described, they raise serious questions regarding transparency, professionalism, and compliance with New Jersey consumer protection and towing laws, including the Predatory Towing Prevention Act and the New Jersey Consumer Fraud Act. At a minimum, customers should expect respectful treatment, clear explanations of charges, reasonable payment practices, and documentation of any money paid. Based on this experience, I would strongly encourage anyone dealing with this business to document all interactions, request itemized receipts, and familiarize themselves with their rights under New Jersey law. If you ever feel unsafe or pressured into something that feels illegal, walk away and notify law enforcement immediately.

This is the worst mechanic/towing experience I have ever had. I was told the credit card machine…read morewas "broken" and that they were only accepting cash. When I questioned this and insisted on paying by credit card, the situation escalated and police were called. After requesting an itemized bill, I noticed charges that I believe were incorrect, including an attempted higher storage charge that was later changed after I challenged it. The experience left me feeling that I was being pressured to pay cash instead of using a payment method that would provide normal consumer protections. Be very careful and ask for a full itemized receipt before paying. My experience was that charges were not straightforward and I felt overcharged and pressured.

I have a 2007 Mustang Premium, (Shelby) which I try to take good care of. Orginally the car which…read moreis high gloss black, came with crappy vinyl stripes that began to deteriorate from the heat. I shopped around the area for someone to paint the stripes on. Fist guys wouldnt do it but recommended Heritage. I sat with Billy who gave me a detailed estimate which ultimatley, I went with. The car came out perfect. Stripe never looked better After this I need more work on the hood and hood scoop and went back to him..... Needless to say he didnt dissapoint :). Billy@ Heritage is the man, thats all I will say. As long as Billy is in business, this is where I go for body and paint work.

I'm crushed, dented, and damaged to hear the best Auto body repair service shop has closed…read morepermanently at the end of December 2023. They were the absolute best and put my Ford Explorer Sport back together after a horrible T-Bone accident that left my vehicle more than battered, bruised, and busted. When I went to gather my belongings, thinking an Explorer funeral service was next to be planned, I was delighted to hear that the services would have to wait; she was going to be not only be revived, my Explorer would be looking like she just rolled into existence, and did she ever! My beautiful Ford Explorer Sport looked anew, ran like new, and gave me and my pups many more happy, beautiful years together. How can you place value on a body repair shop that goes beyond the norm of calling it totaled to bring you repair excellence and complete confidence in their work? I'll miss you, as will so many others; however, it is with heartfelt gratitude that I wish you and yours everything wonderful going forward. To Heritage with love

Johns Auto and Truck repair is a great and trustful auto repair shop!! I am very sceptical on who…read moreI trust with my car because for (1) I want the job done correct and ( 2) some mechanics take advantage of females and charge outrageous prices. But Johns Auto Repair I trust these guys with my whole heart!!! Every time I have car trouble I pull up to the garage and John look at my car right away and tells and shows me what the problem is. Him and his team is very honest and the price is never outrageous for the work he preforms. Thank you John and his brother (forgot his name) for always taking great car of me and my pacifica!! You guys are truely amazing!!! I left my mechanic I been dealing with for years because I pay him so much money for repairs and my car breaks down a couple of weeks later and I'm back spending more and more money!! I heard about how good you guys are and been dealing with Johns every since (for almost 2 years now)!! I can't Thank y'all enough!! Overly Happy Customer............... Sincerely Shevonne Smith

On July 26, 2026 John's Auto & Truck Repair, LLC. was called to the public marina dock in Long…read moreBranch on River Ln. to tow my Jeep and trailer due to expired plates on the vehicle. The tow truck driver was informed that towing the Jeep and the trailer would mean that my personal watercraft would remain abandoned and unsecured at the public dock. He informed me that I would be able to get the release paperwork from the Long Branch Police Department and retrieve my Jeep and trailer at 8 AM (when the business opens). The next day, I immediately proceeded to the Long Branch PD and got all of the paperwork in order with the appropriate registration. "Released" docs were issued. I called John's and spoke to the owner, who informed me that the company only accepts cash and that the invoice wasn't processed since he wasn't yet in the office. He mentioned he would call me back. As I sat in the bank parking lot for 30 minutes, I called the number back and spoke with an employee in the office. He mentioned that the paperwork wasn't completed, but that typical tows would be in the $300 range. I took out $500 as a precaution. When I proceeded to the business, he informed me that the owners were still on their way and would be there in 5 minutes. After 20 minutes of waiting, I proceeded back to the desk, confused as to why my Jeep was still not retrievable. John's Auto & Truck Repair has a contract with the Long Branch Police Department to serve the public according to its hours of operation. At this point, they were playing games about the pricing and holding my Jeep hostage while my personal watercraft remained docked and not secured at the Long Branch Marina. I informed the desk employee that I would be calling the Long Branch Police to rectify getting my vehicle back. He returned the "released" forms to me and encouraged me to give them to the police. The police dispatcher recognized my frustration and also my concerns for retrieving private property unsafely left at the city's public marina. Officers were dispatched to John's Auto & Truck Repair. Upon arrival, a husband and wife duo arrived on scene, exiting the car frustrated. The woman mentioned that we "spoke on the phone" and that they were "out getting parts." I was frustrated at this point because it was almost 9:30 AM. No citizen should have to wait 90 minutes at the whim of a towing company and cash deals with the police department to retrieve property. The total cost of keeping my Jeep and jet ski trailer overnight was $460.60. Luckily, I had the $500.00 on hand. The woman asked her husband to provide change, which he did so via his personal wallet. HMMMMM. Meanwhile, they had a difficult time retrieving my Jeep because they accidentally locked the keys in the vehicle. You really couldn't make the situation up. The police remained pretty silent on scene given their Department's contracts with this shady business. Finally, I was able to retrieve my vehicle. The expired plates, however, were missing. The owner informed me that they were taken by the Long Branch Police Dept. He gave me the screws to put my new license plates on the vehicle. This company deserves to be audited for their bad practices and unprofessional behavior. I can't imagine how a citizen might engage with this company not knowing their basic rights. You should be ashamed of yourselves.