I have been going to the Eye Care Center for about 4 years now. All the doctors are great! I…read morerecently have been seen by Dr. Tanner. He is very professional and I had to recently go back for a recheck because my prescription was slightly off due to my dry eyes. Which I am now being treated for. And hopefully will help with future problems. Their office staff is wonderful! I worked with Angelea, their insurance specialist, and she is amazing! I have known her for 15 years, as she used to work for my chiropractor. She is extremely knowledgeable and helped me find the best VSP plan to keep my costs down! I like the fact that I have a 1 year warranty on both frames and lenses in case they break. I have had to use that warranty a couple of times, which has saved me a lot of money in the end. Kayla helped me with picking out frames, which turned out to be a big job, since I am extremely picky. She worked with Mindy the office manager. They were kind enough to order a few pair to help me find the perfect frames! Thank you Angelea, Kayla and Mindy for your time and patience and great customer service! Always a pleasure going into this friendly and professional office! Liz T.

So this is my second year coming here for my yearly exam and they staff have gone downhill rapidly…read more They will blatantly lie to you several times about the price of things then call you later today demand more money. My appt was in September here I am getting billed again for the third time for same appointment weeks later (it's Oct 8). I have two different insurances I shouldn't have to pay anything for a SIMPLE eye exam. It's ridiculous. I call to complain cause why would they keep doing this promise me a call back within an hour. Nothing. So just to clarify I had an eye exam appointment in September. They told me at the appointment that my insurance will cover the eye exam. There is no co-pay there is no fee. I'm like perfect as to be expected when I have two different eye insurances, right. Wrong. lol They have now billed me again weeks later after they called me and demanded over $100 extra the day after my appointment because they messed up somewhere. I can't get an explanation for this of course because the staff there are incompetent when it comes to insurance and billing. Clearly. Manager can't be bothered to take my call. Won't be going back. Also getting into this parking lot and parking is a nightmare if you have a truck.

Wow--what a stellar team you have in your eyeglasses center. I had the pleasure of working with…read moreAngela, Ann, and Emily on three separate occasions, and each of them was professional, knowledgeable, and genuinely kind. As someone who has never worn glasses before--and starting out with progressives--I was a bit apprehensive. However, they each took the time to put me at ease, sharing their experience and guidance on how to adjust, read, and see comfortably. Their support made all the difference. If I could give them each a bonus, I absolutely would! Great job, ladies--I truly appreciate your help and look forward to working with you again in the future. Thank you, Maria

I saw Natalie at the North office to help me pick out my new frames. sh was so nice and patient and…read moreI chose the first 2 frames she picked. she is kind, patient and know what she is doing. I am pleased and will definitely recommend her any time. Thank you Natalie for being so patient and listening to me. Sheryl Pyle

I had an excellent experience with eyewear repair service. My glasses were damaged, and I wasn't…read moresure they could be fixed, but the staff handled the repair quickly and professionally. They took the time to explain what needed to be done and completed the work with great attention to detail. My glasses now fit perfectly and feel as good as new. The service was efficient, affordable, and far exceeded my expectations. I highly recommend them to anyone needing reliable and high-quality eyewear repair.

Wow! GREAT service!…read more My acetate frame sunglasses were loose to the extent that they fell to the tip of my nose when I looked down. I brought them over to Eyewear Repair, and the owner was happy to help. He took them to his desk and in less than 2 minutes later, had them fixed. He didn't even charge me for the repair! I am so glad I found this place. Will bring other glasses that need repair soon. Open M- F with lots of parking up front.

Just became a patient at Elite Vision. Was very impressed. Staff is helpful and courteous…read more Amanda and Dr Popowski are kind and competent. Feel happy with my choice.

Dr. Popowski is the best! The staff is efficient, personable, and professional. Always willing to…read morehelp.

The check in process was easy and quick. We were greeted upon arrival and checked in. Our wait time…read morewas about 10 mins. We were called to the back to get started. Everyone was friendly and courteous. The start of the exam was great. I really appreciate the eye machine to take the pictures because I did not want to be dilated... The exam after that really let me know my left eye had changed. Dr. Worthen was amazing. She was very detailed and nice. I love the fact that she was very through and nice. Sh explained everything in detail and let me know what was going no with my left eye and wha I needed to do. I do recommend them to family and friends and I will be back.

Overcharging 250$ for contact lens fitting after taking my insurance…read more Horrible experience with the Dr. J. Find an eye care center that offers good value for your money. If you're a senior or disabled veteran, this place will try to take advantage of you. Dont be offended, they only want your money! All of it. Do not go here.

Very professional and easy going , great equipment and people. Very impressed with the entire…read moreoperation

Took my mentally and physically disabled sister to this doctors office as a referral from her…read moreprimary eye doctor. My sisters appointment was at 2:40pm. I complained as it was 3:30pm and she had still not been seen. We were assured they would see us quickly. Mind you, we live in the country 1hr away, so when we come into town we have all her appointments and errands mapped out for the day. I explained this to the front staff as well. I was able to reschedule my Sister's next appointment which was at 4 PM. I rescheduled till 4:30 PM same day. We were taking back but ended up being the last people seen so when we left the office, the doors were closed lights off and not one patient in the office. I felt this was intentional! This is how medical has gone down in Colorado Springs. The doctors want you to respect their time, but they have no respect for yours, even having people sign forms where they will be charged when they are late. Colorado is known to be the number one state when it comes to people with disabilities. If the doctor is running behind, they should give patients a call prior to their appointment and get the same respect that they expect. An appointment lasting from 240 until almost 5 PM for a disabled woman who is also about to have a tantrum in the office is completely unacceptable. I would like to know if this is the same owner as the ear associates? People need to start filing complaints with the state of Colorado medical board and any other board because this is completely unacceptable, especially in Colorado!

Today was my first time going to this Visionworks, and I will for sure be returning again. I had…read morethe opportunity to be seen by Dr. Barton, who took the time to answer any questions/concerns I had, and was so kind and helpful. Both ladies working at the front desk were also very kind, and helped me choose which glasses I wanted to purchase today. Larry (I am 90% sure this was his name, I'm so sorry I am terrible with names) was so nice, funny, and again also helped me pick my glasses. He helped me figure out what options were most financially reasonable for me. I feel like some places try to get you to buy the most expensive things, but I did not feel that way today which was great. No pressure! The COVID protocol was also great. I enjoyed the family-like and fun environment that the staff shared. I am too excited to pick up my new glasses/contacts in the next few weeks. Thank you guys so much again!

Wow! I have been going to America best across the street but this was such a better experience!…read moreEveryone was kind and efficient. I waited under a minute total. I understand why it was hard to get an appointment because they are great.

The people at Op-Tech, Kathy, Kathleen and Verle (sp) are simply the best. Not only do they…read moredeliver great eyewear (they have a nice selection of frames), they are VERY customer oriented. They found me a pair of frames that have received lots of compliments - a first for me. They made me feel like a member of the family and I've noticed over the years the same smiles, care and concern being given to all customers, old and new. Looking for customer service? You found it here.

The entire staff go way above all expectations that most others seem to have forgotten and that is…read morecustomer service! My 92 year old "Compadre" has been a satisfied customer for over 30 years and insists that no others should be even considered for any eye glass needs. I personally have witnessed and agree with that statement making me write this review in support of this well run business! Dave Ackeret

Visionworks is SO MUCH BETTER than Eyeglassworld.. no contest. My prescription was incorrect at…read moreEyeglassworld and I ended up going back THIRTEEN times.. WITHOUT any correction each time!! I tried calling corporate several times, without a response. I'll NEVER go to Eyeglassworld again!! The focal point was shifted to the right and I had to deal with an incorrect prescription. The manager told me to stop coming in. Horrible company!!! Dr. Rege, Melissa and Jennifer at N. Academy Visionworks were very professional and pleasant. I highly recommend the retinal scan. It's $39 extra, but worth it. It illuminated details that would have been missed otherwise. I've never had an optometrist explain everything as thorough as Dr. Rege. My frames are nice and strong; the lenses are perfect. Thank you Dr. Rege, Melissa and Jennifer!! -David Tisdale

I'm so tired of poor customer service. Pictured below are my glasses from 6 years ago, notice…read morethey're in perfect condition. That's because I'm VERY careful with my glasses. I have since replaced my glasses and in under a year they've broken twice. So twice I've had to revert back to the old glasses. When I originally called the same associate I talked to today told me, "yeah come in we will exchange them." When I arrived today I'm told my prescription "JUST expired". I could have and would have came before they expired but she didn't bother to tell me they were expiring. Then she tells me they will replace them in THE SAME FRAMES when previously I was told I could exchange them for frames of equal or less value but instead she told me "this is *really* it" as if it's my fault the product they sold is awful and as if these won't also snap in a couple of months. The first replacement I paid for the warranty you're not doing me any favors in fact you've cost me weeks of seeing poorly. Then despite my having told her they broke both times while being cleaned she brings out a harder case so I guess she was accusing me of lying?? Because how can a harder case prevent them from breaking while being cleaned. I'm so tired of this process, I am not the problem or the glasses below would have broken a LONG time ago. I also asked that the manager call me and two weird things happened one I said have "them" call me because I wasn't aware which gender the manager was and she snapped at me "SHES A HER" ok, unnecessary correction and overly rude, next she pulls the glasses back and said well then we aren't replacing them because "this is all we are doing" (again, like this is a favor and not a service I paid for.) Ok, I get it, can I please leave with my medical device. This is the second time this process was terrible and I paid for their warranty. I'm the one who should be upset this is a multibillion dollar company that is held privately and the people there seem more concerned about saving them a couple hounded dollars then doing the right thing.