Sam at Benchmark Physical Therapy is exceptional. She was incredibly thorough, kind, and genuinely…read moreknowledgeable. She took the time to really listen, explained everything clearly, and made sure I understood not just what we were doing, but why. I felt supported, respected, and confident in her care from start to finish. You can tell she truly cares about her patients and takes pride in doing things the right way. I highly recommend Sam to anyone looking for thoughtful, skilled physical therapy.

I have never been to a better physical therapy place. The therapist will take the time to get to…read moreknow you and will address you by name and ask about recent events in your life. The front desk is always on top of everything and are so kind when needing to do an appointment change or get a note for school/work. I have never been pushed past my limits and have never had to ask for clarification on any workouts. I have improved so much and I'm so happy with my progress thanks to Benchmark. Everything is always clean and readily available. Its like having a second family any time I walk in those front doors. They help with everything from post-op to chronic pain. This is my best physical therapy place I have ever been and I strongly recommend it to everyone!

I've been to numerous PT clinics including First Health. Appalachian is by far the best in the…read morearea. Expert caring staff, clean friendly environment. Highest rating.

Finding a great surgeon makes a difference when having a total knee replacement. However, that is…read more only half of the equation. While a surgeon might work on you for two hours, the follow-up by your physical therapist will last weeks, even months. The quality of that P.T. matters equally, if not more. I chose Appalachian Physical Therapy after a recommendation from another patient. Good fortune paired me with Dr. Jonathan Cole. He understands how recovering from a total knee replacement is an ordeal, especially during the first two weeks. Dr. Cole got me though them. He listened, sympathized, explained, coached, and reassured me. Dr. Cole never pushed too hard, helping to ease my pain rather than causing more. Jonathan Cole provided more than physical therapy. It was mental therapy, as well. At Appalachian, you see the same physical therapist for every visit and receive his or her undivided attention. From what I hear, that is uncommon in other places. Such consistency does make a difference. After my total knee replacement, I pedaled a bicycle in 12 days, mowed a lawn and walked more than a mile without a cane in four weeks, chipped and putted in five weeks, and returned to playing on the golf course by week six. That's half the time my surgeon had predicted. And, I am a 69 year-old man. It has been and continues to be a remarkable return to my regular lifestyle. Appalachian Physical Therapy is a positive, pleasant, supportive place. With time, you get to know the staff, and they you. Now that my therapy is completed, I will miss seeing the people there. Not enough to have another knee replaced, certainly, but if I ever need physical therapy again, Appalachian is the place to go. Trust this unsolicited review. You will be in the best of hands. Wayne Freedman Pinehurst, North Carolina

Many of my hour sessions lasted no more than 45 minutes. Also, I was overcharged by $30 for the…read morefirst visit. I was told three months ago that a refund would be sent. I've gotten nothing. They won't return my calls now.