Great store with many helpful employees, except for those at the checkout who are slow and…read moreincompetent. Please consider putting more efficient and friendlier staff at that important position.

This review expresses my profound disappointment with the service, pricing, and lack of…read moreaccountability I have experienced at Robbin's Ace Hardware in Blanchard, OK. Recent interactions have led me to the decision to cease doing business with this store, and likely all Ace Hardware locations. The pricing at Ace hardware is consistently and significantly higher than competitors. For example, during recent severe weather events and record flooding that washed out oru driveway. I was charged $9.99 per bag of ready-mix concrete, while other retailers offered the same product for $4-$5 per bag, or less if buying more than 40 bags. I needed 80 total but not at such gouging prices, and certainly not with such high prices during record bad weather events. This represents an unacceptable price difference, and it suggests a considerable surcharge is being imposed on local customers without any discernible justification in product quality, and while delivering subpar service. Furthermore, a recent purchase was mishandled, highlighting a complete lack of accountability. I was explicitly told by the same supervising employee as today at the time of purchase, "If you have any troubles with it, bring it back here and we will sort it out." However, when I sought assistance with this item today, the same supervisor, identified as the "manager," stated he could not help due to it being a Stihl product. It was still a Stihl product when he mumbled those words at me on the day of purchase, and got $300 in unexpected additional sales that day. He offered no resolution, including a return, and did not address the fact that the initial purchase was not correctly associated with my Ace account, a detail missed by front counter staff on multiple recent occasions. And another issue that this "manager" says he cannot help. He is not responsible for wrong items, poor service, and cannot help with any sort of relief for any issues that do arise. It appears the owner has fostered a climate where such incompetence, and lack of responsibility are commonplace, and acceptable to him and his family who run the store. The complete unwillingness of any employee to take ANY responsibility for ANY of these issues has left me with no alternative but to pursue a chargeback for the unresolvable item. While this is not my preferred course of action, the lack of support by store management has forced my hand. I have already returned the accompanying string, and oil purchased with that trimmer. I strongly believe that these customers deserve fair pricing, reliable service, and a commitment to excellence, and accountability from the businesses they support. The current operational atmosphere at Robbin's Ace Hardware in Blanchard, OK falls far short of these expectations regularly. I will be directing my business elsewhere, and will encourage other every local resident I speak to, to do the same. They all deserve a better set of values, and quality service that cares from their local retailers.

Go to store for those unique types of hardware. Store is always clean and well organized.read more

Great experience there today buying a new grill for our home here. Awesome African American…read moregentlemen helped me and was super nice, knowledgable and professional. People like that are why people shop at ACE now over the huge conglomerates. Always go to ACE first.

Old man that seems to be the manager had a nasty attitude, Anybody else I've talked to gives me…read moregreat service.

Guess I'm "banned" lol, I'm not sure what to say other than I could sue for slander, antagonism and…read moreharassment plum put it. The problem lies with the owner he has an issue with my boyfriend who used to work there. They harassed him daily and eventually tried to say he was stealing from the store and wanted to walk him out in handcuffs, can you imagine. Take a look around the store my boyfriend Cody got tired of it and quit then so did Jessie, so did Nick, so did Sam, all of them good men and knew what they were talking about. They all got tired of the over controlling "boss" asshat "leader" and quit. Well that's the back story, my boyfriend comes in all the times working on multiple vehicles, he comes in to get a $5 fuse holder his melted in his truck so we go to pick one up as I'm getting off work from my job at Chickfila, I have a coffee and my vape in my hand, we go in I put my vape in my pocket and we walk to the isle and we find what we need we pay and walk out. The "boss" who cashed us out DID ask us if we needed fuses and boyfriend says "nope, we're fine got them at home" and walk out nothing to it. Well, my father in law calls us and says we're banned? "What why??" "They think you stole a thing of fuses?" "What???, What are you talking about" "yep that's all they said "don't come back because they said yall stole something?" "Excuse me what? We were in there for a whole 10 minutes why did no one walk up to us? That's a store full of men why wouldn't they would walk up and ask us to empty our pockets?" If he thinks I took something why did he take the time to cash us out? This behavior is unacceptable, ridiculous and unprofessional. I'm very sorry all your inventory is inaccurate, at any given time they will tell you they have something and you get there and "they can't seem to find it" "inventory isn't always accurate online" this that and the third. If you genuinely think that we took something you could've said something to us and not proceed to cash us at the register. Show me your cameras then you weirdo.

Chris was pleasent as always to deal with. He's always very friendly, eager to help, and makes sure…read moreI leave satisfied with my transaction. Recommend this place 10 times out of 10 times. Good people.

So terribly disappointed and distressed. My favorite pawn shop for the last 20 years was not…read moreupfront about what I believed to be real diamonds, but in fact were CZ. The sales person did not disclose the information to me and sold it to me AS IF it was a real diamond ring. 4 days later - I attempted to explain and return the ring and was only offered a partial refund. This is bad business - especially since I have been a loyal customer for many years. Will not be returning to this store.

I walked in not even knowing exactly what I was looking for! I had a photo in hand and nothing…read moremore! They was beyond helpful! They were super friendly and helped me understand exactly what I needed. They went out of their way to help me and took their time. I would rate this place 10/10! Great Job Fastenal