awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

Watch your wallet! Took my truck in to have a broken brake line repaired and asked for an…read moreestimate. Was told $1000 which seemed high but acceptable as several metal brake lines were rusty and needed replacement. When repairs were completed and I went in to pick up the vehicle, I was shocked when they presented me with a bill for $1507, more than 50% higher than their estimate. They did not notify me when they saw they could not stay within their estimate. The bill included a $975 charge for 7.5 hours labor which seems extreme. When I asked if the bill was a mistake, they defended it with no negotiation or even an apology. Seemed like nice folks in the beginning but watch out.

I highly recommend Bass Transmissions. The AC in my parents' car stopped working in the heat of…read moresummer. They went to Bass after the car was left untouched at the dealer for 2.5 days despite having an appointment. The Bass team was able to fix the issue in under two hours and change their oil.

John at Transmission America is the best... not only very knowledgeable but also responsive, fair,…read morehonest and reasonable priced compared to everyone else in town. Jen is great too... Its refreshing to have someone that not only picks up the phone when you call but is knowledgeable as well. Most transmission shops have nobody answering the phone or answering questions and no answering machine and if they do have an answering machine they don't return calls. The dealers is way overpriced and takes weeks to get to you while you're out of a car.

This place could have ripped me off. That's how much I know about cars (and transmissions)…read more Instead, they saved me a fortune. Other transmission places wanted to rebuild the transmission on my 1996 Mercedes SL 500. But John checked the transmission fluid, told me it was low, and filled it for $30. He told me to test drive it and see if that solves the occasional slipping. So far, so good!

It's worth the drive to make it up the hill off Mohawk Ave in Roanoke, VA, to have your vehicle…read moreserviced by this auto shop. The friendly and efficient service provided by this business is incomparable. They are NOT about trying to 'rip the customer off'', as they provide excellent car service.

They really make me feel like I can trust them, I've been going there since Fleet closed and I have…read morenever had such excellent service. This is the only shop I feel like I can go to where they don't try and Take advantage of me by charging me extra. I can't recommend this place enough if you want people who know what they're talking about.

I stopped at the Aamco @316 Orange AV because my battery dash light had come on while traveling --…read moreit went off but an auto parts place indicated I needed a starter, but had only checked my battery. Service manager JT Loyd at Aamco checked the codes and was familiar with my RAM Promaster. Not only did he find nothing wrong, but he put my mind at rest, proposed a reason it "could" have come on (then went off) and told me about an Aamco where I was headed a few days away if I needed it. THANK YOU Mr. Loyd!!!

Two years, 130,000 miles and 44 states ago, I began living full time in my 19-foot Skoolie named…read moreBubba. The transmission was on its way out; it was a repair I was expecting. I drove to Roanoke, Virginia, where I had a friend to stay with, while the rebuild was done. I took Bubba to Roanoke Transmission at 316 Orange Street; a decision which I lived to and continue-- to regret. In a nutshell: I dropped Bubba the Bus off on Monday, September 28th, and picked him up Wednesday, September 30th. I phoned on Friday, October 2, advising that Bubba wasn't working any better. I had no reverse and could only occasionally find a gear. Most of the time, I sat at traffic lights and stop signs, in a sea of angry horns, hazard lights flashing, gas pedal pushed to the floor, my bus refusing to move. I called AAMCO and explained that I had a work trip in New York City, which I would take the train to, and upon my return, bring Bubba back for evaluation. On Monday, I returned Bubba the Bus to Roanoke Transmission, and was told they were too busy to put it on the rack and recommended I find another shop---one that was less busy, because 'the transmission was fine'. $400.00 later, Peters Creek Automotive, advised me that the transmission was not working properly. Wednesday, found me at Roanoke Transmission again, this time being told that the parts needed time to acclimate to the cold weather. They assured me the transmission was fine and that I would 'get used to it. Was it because I am a female? Was it because I'm over 50? Was it a Southern thing? Would they have talked to my dad like that? What was obvious? They were not going to help me. They were not going to honor their warranty; they were not going to be ethical. I began my trip to Nashville. Surprisingly, the bus broke down 35 miles later, out of Christiansburg, Virginia. For a mere $896.00, I was towed and 'temporary' repairs to get me down the road were attempted. That road ended 135 miles later in Kingsford, Tennessee. I wasn't surprised. The Christiansburg mechanics had told me the 'transmission was trashed'. I had no reverse and only the occasional gear. Four days later, via mobile mechanics and towing, I made it the 99 miles to Knoxville, Tennessee, Knucklebusters AAMCO. They pulled the tranny pan, which showered ink-like fluid and steel sawdust, which was once my transmission. My bus was disabled and they had to keep it in the shop. Fact: when your home is a bus, and you don't have that bus; you are homeless. Facing the prospect of being homeless in a town, where I knew no-one; I phoned AAMCO Roanoke to ask if they could/would make any concession towards my hotel room, the cost of the transmission, etc...By this point, you know the answer to that question. I phoned AAMCO Corporate, with the same results. The Knoxville AAMCO boys were amazing, offering solutions and suggestions in the interest of expediency and helping me stay off the streets. Of course Roanoke AAMCO would go for none of these things. TEN days later, the Knoxville boys DROVE 1/2 way to Roanoke to pick up the newly rebuilt transmission, bring it back and install it. In the end, due to AAMCO Knoxville, I don't believe it's a 'southern thing' after all; I believe it's a matter of choosing to behave ethically or not. P.S. Note to AAMCO Roanoke: Ethics is knowing the difference between what you have a right to do and what is right to do. One day, I hope you choose the latter. Video Link: https://youtu.be/cfCxOhlySMM

The most honest, friendly service I have received at a repair shop in a long time! I needed a fluid…read moreexchange service on my Subaru and my husband wanted to make sure it was done somewhere that was knowledgeable about CVT transmissions. These techs as well as the manager JT obviously know their stuff. I waited for my vehicle so I also got to witness how well the team gets along and how they treat their customers very well. Prices were fair, too. I was very impressed and will be back if I need them!

Friendly and helpful. Thank you for helping us in a time of need. I will recommend them to anyone…read moreneeding transmission repair.

I brought my vehicle to Blue Ridge Truck & Auto for an annual safety inspection and rear brake…read moreservice. From start to finish, the team treated me with professionalism and respect. There was a minor mishap involving damage to my windshield due to improper visor tint strip removal during the inspection process. What mattered most to me was how it was handled. Richard, the owner, stepped up immediately and made it right. That speaks volumes about his character and accountability. Most importantly, the brake work itself is excellent. The car drives smoothly, with no shaking, wobble, or noise. The stopping power feels solid and confident. As a disabled Marine veteran, respect goes a long way with me. Every interaction was courteous. I was addressed respectfully and treated with genuine consideration. They took care of me and ensured the vehicle was safe and properly repaired. I appreciate businesses that stand behind their work. Blue Ridge Truck & Auto did exactly that.

Having some car trouble and called around they were one of the few shops to have availability. I…read morebrought my car in the next day and was warmly greeted, adequately communicated to, and well informed about my options. I am super impressed with the quality of service that I received. Grayson is awesome. Would highly recommend this shop for repairs