I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

I recently had a bad experience with Jimmy's dur to someone who I presumes is newto Jimmy's. I…read morebrought my car in for a SCHEDULED appointment on Friday. When I called for an update, I was given 2 different prices. I approved work, and was told my car would be ready Monday. I called Monday, at 3:15 PM, to check the status, and I was told it hadn't been touched yet. I had to call. A simpel phone cal, FROM them,would have made this a better experience. I was then told they werfe busy and swamped. I hae run dealer parts & service for MANY years. You are Never too busy for a phone call. I have used them before, and have been very satified, but not today.

Jimmy's Auto is the best! They are friendly and their work is top notch. If you need repair work…read moredone on your car, this is the place to go.

The only shop I trust and use. Rob Marra is honest and goes out of his way to help. Service is…read moreexcellent. I brought my daughter's vehicle in about 7-8 years ago for first time and he exceeded my expectations. They also own Mainly Brakes and sell tires at good prices. Tell him Darin sent you. You won't be disappointed.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

They are a well known established foreign makes Service and…read moremaintenance center in the Roanoke area. Extremely friendly and go out of their way towards providing the best and knowledgeable service. I have both my BMW and Porsche worked on there over the years.

Took my car in for an oil change, inspection and a general once over. They were very nice and did…read morethe work they promised. Car was ready earlier than expected. I will be using them again!

Very nice guys who were really respectful, communicative, trustworthy and eager to help…read more Unfortunately, their diagnosis was not exactly right for our needs, but we appreciate their efforts and kindness.

This place is terrible. my car was in the shop for 3 months. Transmission getting replaced. The has…read moreto send work to other shops to do his repairs. Also, he has to get someone else to calibrate the replacement transmission. After getting the vehicle back a month later, it starts making a whining noise. I read up and it says it possibly low transmission fluid. I check the dip stick and it doesn't even show up on the dip stick. I have to add 3 quarts of transmission fluid. A few days later, my AC does not work. I take it to another shop and they tell me carrier bearing housing is missing. Likely from when they replaced the transmission, they didn't put this back on. I would highly suggest not using this place.

Great shop with the owner going out of his way to help. Took my car in spur of the moment brought…read moreit back and he and his other mechanic put it on the lift and diagnosed the problem and will be repairing it next week. Fair and honest and so helpful. Thank you Sam.

Not sure what's been going on with them the past couple of days, but they are top tier in my book…read more My best friend told me about them back in the late 90s and have been going to them ever since. I will not trust anyone else with working on my car. I trust them before any chain service center.

These guys are the best.!! Honest and fast.!! Mikes crew…read morelisten and make suggestions that get you back on the road fast !!

Another mechanic told me that I needed a new exhaust system. He gave me an estimate of $2,000,…read morewhich is probably greater than the value of the old car that I am currently driving. However, he told me that if I could find a shop that specialized in exhaust work and didn't have to rely on using stock parts, I would probably be able to get my car fixed for less. So I went online, and I found this shop, which seemed to have so many overwhelmingly positive reviews, and now that my car is fixed, I am back to add my positive review to all the other ones. The cost of the repairs was very reasonable (significantly less than $2,000!), and in response to the numerous questions that I asked, I was very patiently given answers (and drawings!) to explain the repair work that needed to be done on the car. The mechanics here are knowledgeable and trustworthy, and I highly recommend them. Thanks to these guys, I don't need to start looking for a new car just yet.

Excellent service! Very pleased with the FlowMastet muffler on my 2002 Isuzu Rodeo LS.read more