I recently closed one of escrow transaction and Premier Properties Escrow was the servicer. I represented the buyer and seller chose the escrow company. I was told that Keller William agents are asked to use this company by their broker.
It was not a pleasant experience with errors after another errors with negligence by escrow officers. Our escrow was delayed almost a week and it caused financial loss to my client.
Errors by escrow company continued in escrow closing statement which caused unnecessary time to fix.
Closing statement were not provided to agents even after buyer signed it, I had to ask for it numerous times. I had to make at least 10 phone calls to get through. My emails were not replied back.
My closing package was received 5 days after close of escrow, after I emailed and request for the closing package. When I was finally able to review the closing statement, I noticed double charge on the buyer statement.
Then after review of charges made by Premier Escrow, I noticed $300 processing fee, after full escrow fees and all other various fees were charged. Their explanation was "every escrow company have different fees"
Throughout entire time of email communications, Premier Escrow broker and Keller Williams broker were cc'd. Until today, no one from escrow company apologized for the many mistakes and preventable errors they've done.
Escrow sent me an email stating that they discounted escrow service fee to my client due to "horrible service" they provided. Which I replied that my client was charged more than average escrow fee. Then they replied back and said they confirmed that they "did not" give discount to my buyer. Still, no apology.
Over all, it's been very unpleasant experience and next time I do another transaction Keller Williams listing, I would advise to work with any other licensed escrow office other than Premier Properties Escrow. Their escrow fees are higher than average fees and service is below average.
I generally give 5 star review on yelp for escrow companies and it's really hard to get 1 star on yelp review from me unless service is below average. I hope this review would help this company improve service level in the future. read more