Victoria Mejia-Sanchez was the selling agent for the property I recently purchased together with my father. Our entire experience was very unprofessional and Victoria was needlessly rude to me the one time I actually spoke with her on the phone.
There was carelessness, untimeliness and a lack of attention to detail in all aspects of the dealing. Time is of the essence in business transactions, especially the headache that is escrow. It seemed as though Victoria took her time in getting back to anyone with pertinent information. The day we were to do a final walk-through of the home before signing loan documents, Victoria herself did not show up but sent her assistant. As I walked into the home I was in escrow for, the assistant decided it to be professional to eat her lunch in what was to be my new home. It smelled unpleasant when I walked in and I was nearly nauseated by this. I also opened my "brand new refrigerator" to see that there was old, molding, food and half empty water bottles and trash already taking space in the so-called new appliance.
There were tons of questions to be asked regarding the repairs that were to be made on the home by the seller and the assistant could not answer any of these questions, leaving her to text and call Victoria while I, my father and my realtor all awaited a response. We were told by Victoria that an addendum for repairs would be available at the Keller-Williams office in two hours, when we were due to sign the loan docs.
When we left the home, with repairs not made although they were supposed to be, we headed to the KW office. Upon arriving, there was much confusion as to who was assigned to assist us. Victoria was unavailable for personal reasons, the escrow officer came in and out a few times and then we were left in the conference room alone for long periods of time alone with the notary, who was actually very pleasant but had nothing to do with the transaction except to notarize the papers.
A day before we closed escrow, I called Ms. Sanchez to ask about men working that would be coming in and out of my home over the weekend. She sternly and rudely said, "It's not your home." I was appalled that she would say such a thing to someone who was due to record the next day. It was very unnecessary.
After moving into the home, all of the items that were to be repaired were still not repaired. The for sale sign was left at our house for two months also.
I wouldn't prefer to do a real estate transaction with Keller Williams again. read more