This clinic does not have any due diligence. I ended up with a new female OB and a new female family doctor. They did not cancel the lab orders even though I told them to cancel everything when I walked out. I had to have the lab override his order in order to send to my OB and my new family doctor. Now it came down to the annual check-up appointment that I found out they billed me for the annual check-up even though Kelada only checked my breathing and my stomach which costed me $280 that my insurance already paid. I have to call benefits to clarify the whole situation. I will NOT recommend this doctor. Bottom-line: if you lost your passion to respect and help people, just retired. read more

Dr. hayne Kelada, is someone I trust. He listens to you completely and discusses best action for you. Thank you!

I found Dr. Kelada to be somewhat rude and condescending. Further, incompetent with his diagnosis. He (unfortunately) rendered what I found later to likely be a mis-diagnosis. When told by the physical therapist (that he referred me to) that I needed a specialist to look at the issue, I contacted Dr. Keladas office for a referral. They told me I needed to come in again and pay another $40 copay. Why? He's already looked at it, already made the mis-diagnosis. I asked for a referral not another appointment with him. "It's our policy"... Well to me, it's a way to extort more copay money. He's already seen it ...and why, if the condition is the exact same, can't you just make the referral? Rudeness and inconsideration from the staff is what I got from that point. Besides, I've always been a gracious and reasonable patient. Never asked for anything special. I don't go to a doctor unless it's a real issue. Also take in to consideration this office is old, smelly and dated, it's obvious they don't really care. Never going back. read more

He gives you attitude if you disagree with him regarding a treatment or medication, which is basically, he's the doctor don't argue with him. I don't want a doctor who gets annoyed if a patient asks questions or to be involved in their treatment. I had no complaint with his staff and I do like that communications can be done on line, which is why I've stuck this long. The offices are rather shabby. I'm currently looking for a new doctor. read more

I found Dr. Kelada through my insurance website. I made an appointment as a new patient and to have a suspected kidney stone looked at. I went to my first appointment and had weird vibes from the moment I entered the dilapidated and run down building. There are papers tapped all throughout the "lobby" talking about $50 fees if you cancel an appointment and how it is the patient's responsibility to confirm pricing. I arrived 15 minutes early for my appointment to complete paperwork and was finally called back to the exam room 15 minutes AFTER my APPOINTMENT time (so, 30 minutes after I arrived). I was seen by a "medical student", not Dr. Kelada. The medical student was kind and compassionate, she listened well and took notes. She then said she would go "make a plan with the Dr.". About 10 minutes later, after hearing the entire conversation from the next room through the paper-thin walls, a man burst into the exam room without knocking and barked a question at me. There was no introduction, he called me by the wrong name, he was abrupt. He then demanded a urine sample in one of the dirtiest restrooms I have ever seen. About 10 minutes later he burst into the exam room again, still no introduction, no explanation about the results of the urine test if there was any, no questions and started typing into the computer. He then told me he ordered some labs and imaging and that I needed to get them done RIGHT AWAY. And then he looked me in my face and told me he thought it wasn't a kidney stone, but shingles... at 36, but he said the test for shingles "doesn't work", so to just keep an eye out. Even the medical student, whom I never actually authorized to treat me, looked confused by this declaration. I went and got the labs and imaging done first thing the next morning (Friday) with results coming in by noon on Friday (9mm kidney stone). Then I waited, in pain all weekend until 9am on Monday morning when I called the office to find out why I had not heard anything. Theresa, who answered the phone was rude and told me the results had not come in and I had to call the imaging lab because "she doesn't work for the lab or you". I asked to speak to the office manager. Denise got on the phone briefly before putting John Kelada on the phone who immediately called me a liar and an idiot. I explained to him that I was frustrated that I had been left in pain all weekend and he told me it was not his office's fault if the imaging lab never sent the results. I subsequently called the imaging lab and confirmed the results were faxed to the Dr. per his request at 10:16am on Friday morning, 5 minutes after the imaging was read. I tried to call the Dr. office back to let them know they should check their fax machine more often, but they have stopped answering the phone... for numerous phone numbers. If you care about your health and being respected as a human being and a patient, go anywhere else. read more

Dr. Kelada was my family doctor for like 10 years then when I was 20 I went to him because I was depressed and having mental breakdowns because I was driving to San Francisco for collage from Sacramento. I was leaving at 5 am to make my 9 am class then leaving San Francisco at around 5 pm and getting home at 10 pm. Then doing homework until about 1 AM. He asked me if I had children. I told him no. And he then told me that I had no reason to be depressed or tired. This was about 5 years ago and has stuck with me. I have since found a much better doctor. Don't see him. People are talking bad about his staff but they were way better to me than he was. I saw a male nurse before I saw him and the male nurse was actually asking questions about my mental health so he could share with the doctor. Dr. Kelada read none of it. He could not care less. read more

Let me first say that we do very much like Dr Keladah. He is patient and kind. Takes plenty of time to listen and explain all aspects of your need. However, his STAFF, is a whole mother can of worms. His nurse's stupidity and professionalism is shocking every single time we speak or visit. She clearly doesn't-like nor know how to work with people and she does the doctor and patients a huge disservice. read more

Dr Kelada, has been our family doctor for the better part of ten years. He has seen to myself, my wife, my son and my mother. He has successfully navigated us through cancer, covid, and many other illnesses. He is honest, straight forward and always right on with his treatments. We appreciate him greatly. read more

This is my first doctors appointment in years as I was uninsured. The receptionist was very pleasant and the doctor was very thorough with his examination. He asked questions and actually listened and created my medical file and got me immediate referrals for an orthopedic Dr and a Pediatrist. I feel lick yo have found him. read more

I really like Dr Kelada. He has been my physician for the last 10ish years. He is very personable and takes the time to hear what I'm saying. I feel that despite his less than "modern" office he is up to date on his medical knowledge. I've felt that other physicians that I've been to in the past are generally there as a referral service to specialists which means more time for and expense for me. He has set two broken wrists for me (they both healed beautifully) and I always felt that I was in good hands. I have recently moved to Sacramento but I will continue to drive up to see Dr. Kelada as my primary doctor. I guess what I'm saying is I trust him with my health. p.s. my wife (who I consider to be a very tough critic) goes to Dr. Kelada and is also very pleased with him. read more

Dr. Hayne seems to be in his own world. My first time at the office, he asked me if I'm on any medication. When I told him yes I have had a prescription to take "x" for my condition he cut me off and lectured me on how he will not be prescribing me the medication, even though I never asked or even implied on needing a prescription. In a way I felt like being accused of malingering for drugs. Next I needed a 10 panel drug test for my new internship. Although I emphasized on exactly what was required of me, he still managed to make a mistake and ordered the wrong test. He told me I will be notified of my results w/i 10 days. Well 10 days passed and no calls from Dr. Hayne regarding my results. I had to email them and ask for my results. This is when I realized he ordered me the wrong test so I called the office at 8:05 A.M and told them I need another test because my internship will not accept this test. I was told they will contact me soon for a new appointment. It's been almost 36 hours and still no words. After all of this I decided to call my insurance and change my doctor. Apparently Dr. Hayne is either not professional at what he does or he just doesn't care about his patients. read more

Not the fanciest or most modern of medical offices but despite the decor ... I am always greeted with a very friendly smile at the reception desk and that in itself brightens the office and my day right up! Always am I apprehensive when I start seeing a new physician because we are after all, only seeing a doctor because we have medical needs. It is important that we are treated by a physician that actually cares. I have been Dr. Kelada's patient for close to a year now, so I feel I have given him adequate time to offer an honest review. I could not be more pleased that he is my physician. Dr. Kelada does care. It is expressed by his mannerisms, his eyes, his words and his actions by actually paying attention to my needs and doing his best to ensure that I am a healthy patient. Never do I have a long wait, in the waiting room or in the examining room. His staff has been excellent at calling me at home to remind me of appointments, which I do need by the way. He does have one assistant that is a bit on the dry side and at first you may think she is not very friendly. She is actually very nice, just takes her awhile to warm up. She does her job well and getting the proper care is what matters the most to me. read more

I wish i could give zero stars! I have never had worse care in my entire life. During my first visit, the Dr was not interested in any of my history, and when I told him what my concerns were, he stopped me and said that I only get one thing to talk about this visit because it would create too much paperwork for him. Refused to give me bloodwork even though I am diabetic. Even refused to give me a breast exam when I expressed that I felt a lump. Told me I had to make another appointment for that. He should retire permanent read more

The staff is always so kind and thoughtful. Dr Kelada attends to all areas of health and will order labs and referrals as needed. If the insurance decides they don't want to pay a lab fee or for a specialist (like an allergist or so on) he or his staff will go to bat for you explaining why the medical services are necessary. read more

This is absolutely the worst Doctor I have ever seen. I have Diabetes so I see an endocrinologist for treatment which is the specialist I should see and he is not. At my last appointment with him he got really upset with me and lectured me about how I should see him for my diabetes. I imagine because he wants the money. I told him I am very happy with my Diabetes Doctor and would not be seeing him for that specialty. He was very rude and unprofessional. His office subsequently sent me a letter stating that he would no longer be my Family Doctor and I would need to find a new Doctor. This guy is a quack after money only and does not care a bit about the best interest of his patients. read more

I've a anthem blue cross medi care. Which mean I should be able to take flu shot for free. However, Dr. Hayne doesn't take the patient who is under 18. Which they didn't told us during phone call, maybe I sounds really old, who knows? So basically I waiting for a week and I got nothing from there. And they gave me a number to call which I need to pay $10. It just sad that when I have a medi care but I need to pay, so I make the decision to change my doctor. I don't know you, but I really doesn't like what happen to me. read more

I saw Dr Kelada for the first time today. I was very nervous as going to a doctor just generally makes me nervous. He put me at ease immediately. His staff was warm and friendly. My wait was very short. He listened to my concerns, answered my questions and took time to get to know me a little. read more

If I could give this doctor 0 stars I would. I was assigned to this doctor through my new insurance and went today for a knee injury. The office staff was fine but the wait time was almost an hour. He then came in and spent about 2 minutes with us without letting us explain anything. He told us there was absolutely nothing wrong even though I haven't been able to walk for three weeks. He said that it would be pointless to get an x-ray or a second opinion but he shoved an x-ray paper in our face if we wanted to "waste our time" and to go to the front desk to make an appointment. We walked out in tears. It was the WORST DOCTORS APPOINTMENT ever and he is probably the RUDEST DOCTOR/HUMAN I have ever met. And to top it all off you can't even understand anything he says because he talks so fast and has a very heavy accent. DO NOT GO TO HIM. The office staff should be embarrassed to work for him. They should also update the office because it looks horrible. read more

I have Dr Kelada about 8 years. Great diabetes doctor, brilliant, if you get to actually see him, mostly PA's now. A growing practice with O.C. and a new computer sytem that does not work has caused prescriptions to take over a week to get called in, as well as Dr. referrals. They do not return calls and it does not help if you go to the office and request service! If you get to see Kelada, great, the staff and PA's are in inefficient the point of endangering patient care!! Dr. Kelada: Please r-think your business profile! Currently your business is to busy and inefficient to ensure patient care, which your website says is your practices' main goal. Jon Beall read more

The Doctor was very personable'' And very knowledgeable'' I am very satisfied with my DR Hayne

My husband and I have been Dr. Hayne Kelada's patient for over 14 years. He is been there for us always when my husband was diagnosed with cancer, holding our hands and helping us through, he is not just a doctor, a confidont, he is a caring family member. We love you Dr. Kelada. Shushu read more

I have been going to Dr. Kelada's for many years and think he is the best! However, this review is for his receptionist, Tracy...I have been dealing with two minor problems trying to coordinate different things from different specialists, and Tracy took it upon herself to get it all figured out without me even having to ask! Bless her heart, what a wonderful lady! read more

Horrible service. The office staff can not get the job done. I have been trying since September to get a bipap machine for my husband and their incompetence is beyond belief. It is now May and Apria still needs the proper diagnosis. How stupid can they be. I can't get to a new doctor fast enough. read more

Dr. Kelada treats my mother, who is in an assisted living facility. I sent a letter requesting that she be allowed to take a simple daily vitamin, and I explained why I wanted that for her. (She barely eats these days, and I have noticed a real decline in her physical and mental health.) I included previous lab results and offered to provide peer review studies that would support this simple request. Also, I asked that she be allowed to have a daily dose of Omega 3, a required nutrient for everyone, but especially the elderly and those suffering from dementia. Her skin is peeling away and bruises almost to the touch. After waiting four weeks I realized that I would not get the courtesy of a response from Dr. Kelada, however, I was informed by the facility that my request had been denied, with no explanation. I work with geriatric doctors every day, so I know that there was no conceivable reason for denying her this basic and simple request. If there was, it would have been a kindness to inform me, since I'm obviously distressed over her decline, and bothered to write and support a letter to this doctor. (I also put same request through nurse at mom's facility to pass along to Dr. Kelada), I have found it nearly impossible to be involved in the care of my mother. Very, very sad. Very distressing. read more

I saw Dr. Kelada today at Western Sierra Medical Clinic in Auburn. I've been with the office for a few months and the staff as well as other providers are wonderful, Dr. Kelada however is not. my Dr. is on maternity leave, so I scheduled to see Dr. Kelada for a follow up to some labs (I have a rare disease) and for him to go over/sign my advanced directive. He started the appointment by going over the advanced directive, when we were done with that I started to ask him to look at my recent lab results and wanted to talk about new symptoms, and some other issues. He was very rude, stopped me and told me that this appointment was only listed as being for the advanced directive and told me that I need to be more specific when scheduling my appts. I told him that this appt was actually initially scheduled as a follow up and later I called the call center for an appt to go over the advanced directive and they told me they would add it on to this appt.He yelled at me for what was a staff error. He then went through my list of current meds and proceeded to lecture me how I shouldn't be taking "x" medicine and no one with my condition should ever take it. I tried to explain to him why. Once he was done berating me for that and he let me explain why it was prescribed he actually agreed that it is okay and apologized for not having asked me why I take it before going off on me. He then decided to tell me some things in a very cold way, he's super condescending, and has the worst bedside manner I've ever experienced and I've been seen by a lot of doctors everywhere from Stanford to community clinics. I then told him about symptoms including a dislocated rib that I have, something that is unfortunately frequent for me due to my condition and he got up to leave the room and said I'll have to schedule to see him again in a week to go over my other symptoms, I stopped him and asked if I can at least get a refill on my pain medication as it has been painful to breathe and I am running low. He refused and left the room. i followed him out to schedule with the medical assistant in the hallway and he's about to enter another room to see the next patient and he turns around and yells at me to be more specific when I schedule my appt. The medical assistant saw this and had a shocked look on her face and proceeded to silently mouth "I'm so sorry " to me. As I said before, this office has great doctors, front and back office staff, so she pulls me into a room and apologized and basically said they he is very difficult and doesn't like to prescribe pain medication. I've been a patient at this office for awhile and all of the other doctors have no issues with giving it to me since I am responsible with it, but most importantly NEED it as I dislocate bones on a daily basis due to my disease. Every other doctor in this office is compassionate and listens and genuinely care about the patients, Dr. Kelada is the exception. So, I highly recommend Western Sierra Medical Clinic and their providers except him. Oh, and he FORGOT to sign my advanced directive, so now I have to reschedule and basically redo today's appt. If he can't even remember such an important detail, I wonder what else he misses. read more

Failed to contact me with results of a blood test. When I contacted them, they said "Oh, you're negative." I asked for a faxed copy of the test results. Never got them. Received my copy from the laboratory (not Dr. Kelada's office) and discovered that the laboratory had been attempting to obtain information from Dr. Kelada's office but got no response, so didn't proceed with the test. This was not communicated with me and I would have never known if the lab hadn't mailed me results as well. Dr Kelada's office handled this very unprofessionally. read more

Beware of this Dr. Kelada he was my father's Dr. for many, many years. Dr. Kelada caused my father pain. Gave medication for back pain without doing examination turned out my father had kidney infection because of what Dr. Kelada did my father went into kidney failure and eventually died. Dr.Kelada did not care after my father died . Remember he was my fathers' Dr. for over 16 + years! read more

I've seen him several times and each time just gets worse and worse. I have no idea how he's still even in business. I NEVER like to talk bad about people , but I was severely sick and he didn't care to listen about anything that was wrong with me. He said he was loosing brain cells just by listening to me and said next time he's going to bring a sleeping bag , WHEN me and him only talked for three minutes if that. I will never go back there I rather wait hours in the ER to ever step back into that office. Several of my co workers and friends have also had to find new doctors because of the way he treats people. read more