This is an update to my review of Urban Optics three years ago. Hubby and I returned a few weeks…read moreago with several optical projects each. Today, we returned and picked up glasses! Hubby had 3 projects. The two pairs of glasses he bought 3 years ago, and has been wearing regularly since, needed some slight adjustments and repairs. Enter Johanna, the incredibly helpful, cheerful, knowledgeable and resourceful staffmember at Urban Optics. She greeted us at the counter and fixed hubby's two repairs/adjustments in lightening speed. Hubby also had some Maui Jim prescription sunglasses and wanted his new prescription put in those. Johanna sent them to Maui Jim for him. We just picked them up today and he loves his new lenses and plans to return soon to order progressives with his new prescription. I also had 3 projects. One was a pair of readers with a broken frame and a replacement frame to move the lenses into. Johanna worked her magic in moments and I had new readers! The second was the day we returned to pick up hubby's glasses and had occurred that morning. Our 6-month old puppy had turned my readers into a chew toy and popped one lens out, which I couldn't get back into the frame. Johanna took about 10 seconds to fix it and handed them right back to me. (How does she do that???) My third project was something of a tale. A few months ago, I left my vintage Maui Jim sunglasses on a plane. Since then, I found another pair on ebay. They were in great shape, but needed some adjustments for my face. The only thing was when I got to the shop, I didn't have them in my backpack. I remembered when I got out of the car, I heard something fall out of my pack and hit the ground. I had retrieved my wallet off the ground, but now I had a sinking feeling the new (vintage) sunglasses may have also fallen out of my bag. I raced back to the parking garage to see if they were there. I found them on the ground behind the car and when I pulled them out of their case, a car had obviously run over them, wrecking the frames and crushing one of the lenses. I returned to the shop, heartbroken, and furious at myself for not going through my bag to make sure I had everything before leaving the parking garage. Johanna was incredibly kind and felt confident she could fix the frames and would also call Maui Jim and see if they could provide a lens for my vintage sunglasses. Within a few days, Johanna texted to let me know that she had repaired the frames, but that Maui Jim no longer made lenses for my glasses. She offered to put non-Maui Jim lenses in the frames, but I would rather keep watching ebay and am confident that eventually, I'll find a lens there. When I picked up the sunglasses today, I was shocked at the frames. Johanna completely restored them to the point that you cannot tell they were crushed by a car. I've included a photo that shows the crushed and broken lens next to the completely restored frames. Hubby and I continue to be overwhelmed with the wonderful customer service at Urban Optics. We were especially appreciative of the service the very capable Johanna gave to us both. Thank you, Johanna. We know we were not easy customers and we so appreciate your kind care and attention to our various projects. Three years after my first 5-star review of Urban Optics, it is a pleasure to post an update and award another 5-stars to this gem at La Arcada Plaza. I asked hubby if he had anything he wanted to add to this review. His comment: "Urban Optics is the place to be if you want to be able to see like me!"

Worst OD I've ever been to. ** important note: They are not an authorized Oakley dealer and one of…read morethe reason is their business practices. They will put their own lenses on the Oakley's you bring BUT they don't tell you that Oakley doesn't allow any other lenses but Oakley to be used in their frames, it nulls the warranty and no authorized Oakley reseller optometrist will touch them after those lenses are put in or they'll lose they're license to sell Oakley's. When they were confronted with this, their response was that they'll gladly put new lenses in if I came in and paid for a new eye exam and pay for new lenses. So you're telling me you messed up and you won't fix your screw up without collecting more money. Lastly, they also lie about what your insurance covers. My insurance covers the eye exam but they lied and charged hundreds for the first exam that my insurance actually would have fully covered! Santa Barbara was never a place I'd expect to be ripped off, for such a "prestigious" city. Can't wait for the city to get through with their unethical business practices! Zero stars should be an option for Yelp reviews.