Dr. Polo is actually as nice as his photo makes him look, a really really friendly and affable guy. I can not imagine him ever being mean or unprofessional. In fact I think he goes out of his way to phrase things in a way so as to not upset or offend the patient. He is the very best psychiatrist that I have ever been to, and sadly, I have been to many, due to significant trauma that I have experienced. He was very well trained and keeps up with current research by reading journals and speaking with other docs. I no longer live near him but recently when I had a bad bout, I thought wistfully of Dr. Polo and wished that I could see him. The only quasi-negative thing that I could possibly come up with to say is that if he is still with Sansum, that the Sansum system does not allow a great deal of time with the patient. Dr. Polo is extremely efficient and conscious of his schedule, so if you have a very complicated set of circumstances and need a lot of time, he will probably not have it. But otherwise, he is cutting edge. And a very nice guy. Five stars for this excellent doctor. read more