Went in for an oil change the other day and what can I say, the oil was changed. The employee was…read morefriendly and did his job to try and up sell. I never fall for it but every business does it nowadays. The service was quick and convenient. I also appreciated the discount they provide to military members. All in all it was a good experience.

Our belt snapped on the Freeway this last Saturday and I had my car towed to their location for…read moreassistance. The guy I chatted with was nice and helpful, saying that they were closing and that they would call us on Monday to give us an update. In the past I've gone to them for smaller things and they been helpful, but this was an experience. Come Monday when we drove past in the morning and evening our car still hadn't moved and we never received a call for an update. I assumed they were swamped and just busy, so I said that I would give them a call the next day to see about the progress. Fast forward the next morning I gave a call and was told that the mechanic would call me by the afternoon to give me an update. The day passed and at 4 pm my wife had driven passed their shop and informed me that our car had been moved. I hadn't received a call and thought it was strange that I haven't received any notification since I had my number down as the contact. After I was done with work at 5 pm we drove down to talk with them face to face to see the update. My wife had told me she called them earlier that afternoon, herself, and a guy said that the car had been done for a bit. This is when things went down hill in my opinion of this place. The gal that assisted us was nice and when she informed us that our serpentine belt was fixed I was thrilled, but then she mentioned that there was something wrong with the pulley. I didn't know there was anything else wrong and this is how the conversation went. Her, "No one told you about the pulley?" Me "No." Her "No one called you to give you an update?" Me "No," Her "One of the guys told me today that they called you at your number." Me "I didn't receive a call. We are only down here because my wife said she was the one that called and was told that our car had been done for awhile." Her "I've been here all day and kept reminding those guys to call you about your call and one of them even told me they had called you at your number." Me "I never received a call, my wife was the one who had to call." The gal apologized so much to us and gave us a discount off of our repairs, which was nice. The car itself runs fine, but the windshield wiper fluid cap was off and the brake light stays on, even though the emergency brake isn't on. So after this experience, it was going to be a 3 star but thinking a little more about it now I'll put it at a 2 star due to being told that we would receive a call twice and never did, along with the fact of the gal telling us that someone told her that they had called us to notify about the car, which they never did. Hopefully the rating can be raised in the future.

Its hard to find a good honest mechanic, Luckily Bradford Auto is one of them. They always are up…read morefront with everything and you don't have to worry about them pulling sneaky up charges or adding unnecessary work. If you want repairs done right, with a fair price I definitely recommend using Bradford

I literally cannot express how grateful I am for the owner of this shop!! He's SO honest and takes…read moreincredible care of his customers! He treats people like family. I've been to auto shops all across the country and nothing compares to the service this shop provides. Most auto shops take advantage of you but Bradford Auto tells you straight up what is needed and necessary and doesn't have any surprise costs. I'd give 10 stars if I could!!!!

Very honest, was looking for a repair and had gone to several places that were charging me $250+…read morewent to Nico's he showed me how to repair it myself at no cost and saved me so much money and time. respectable in the industry and integrity made me very happy 10/10 !

Nice friendly service but put my oil filter on way too ridiculously tight, causing me a night of…read morepain when I wanted to do my next oil and filter change myself 6 months later

The Best of the Best!! My car looks BETTER than NEW!!! Thanks Nick!!read more

Genius highly skilled and the best muffler mechanics. Top shelf fluids parts. I broke down on the…read morehighway and they helped me get back on my way the same day. Thank God my old Chev is a dependable USA made vehicle. Thank you Jose for getting to the bottom of the problem.

I've taken my car to Jim's Auto for multiple problems; they are upfront about what they will and…read morewon't do, which is great. They charge what the job is worth and frequently less because it sometimes takes less time than the book says. They are honest and professional. They do excellent work, and I trust them.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Great place. We have family that drives up from St. George to get work done here…read more I live out of state and dealt with them over the phone on our daughter's car. They diagnosed the issue. Gave me a call. Told me what the problem was and recommended I get rid of it rather than fix it. That level of honesty will save me loads of headache and money. Honesty over bilking a customer, that's a good auto shop.

My experience with them was a stressful one, but it wasn't their fault at all. They did their very…read morebest to communicate with me when I wasn't easy to reach, and wouldn't do a single thing to my car, no matter what the diagnosis was, until I fully consented to that work being done and paying for it. It took a little longer than I was expecting, but they were still kind the whole time and crystal clear about what I was paying for and why. I'm not sure how much it would be at another place to replace all the brake pads and 2 rotors of an SUV, but my total ended up being around $850!

Quick, easy, and helpful when getting an emissions test. Walked in and it only took 15 min.read more

Took car in for water leak -- fair warning, I did not realize they are not a full-on auto body…read morerepair so they did not have the resources to fix the issue. However, they were kind enough to not charge me for them taking a look at the issue and recommend me to some collision repair shops nearby. That's good business.