Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

Wow, Hawaii Family Dental has been great reg8my dental needs and concerns! Dr. Tupua, the dental…read morehygienists, are so good at their jobs adding friendliness and positivity. I absolutely trust them for my wholistic dental care

I'm one of those types that actually likes going the dentist. I've had many different experiences…read moreover the years-- a mix of good, neutral and bad, so I've been impressed with the consistency of good work at Takata Dental. All of the front office staff, dental assistants and hygienists are warm and friendly. Doctor is very clear, asks if you have questions/concerns. I've always felt comfortable and welcome by everyone. A few tips though-- be punctual as they are strict with that. Getting on the schedule can be tough at first, it will likely take more than 6 months. But once you are seen initially, you can generally schedule cleanings every 6 months.

I have contacted the scheduling/receptionist of this particular office and I was not provided the…read moreCare that I was hoping for. I am trying to schedule an appointment for my kids on a day that works for my husband and I busy schedule. You have a Receptionist (Esther) whom does not take into consideration of changes and bypasses Rescheduling my kids to keep them on your scheduke for their Dental Treatment. My issue has NOT been resolved and your receptionist (Esther) likes to Disrespect and bypass the task that she was supposed to do. Esther has horrible customer service while providing care and respect to certain patients time, especially when she was advised of the changes of when we are available. Horrible experience while scheduling my appointment because Per Esther- I will inform my Dental Provider and see if he is willing to do the procedure on a saturday." That was not done and should not have taken Esther all day to provide a logical answer. She did not do what was mentioned to me at 07:45am HST yesterday 09/02/2025. You have a Disrespectful receptionist handling your scheduling of appointments that initially Refused to Reschedule after being told about changes to our schedule during the week. Esther needs to work on figuring out a solution that is best for Bother Provider/Patient. She did not do neither and was Quick to just cancel the appointment. I still have not been transferred to the Manager. Is this the type of Customer Service I have to experience when I schedule an appointment for my kids Dental Treatment?

I really liked this dental office and I have been to quite a few over the years. Unlike other…read morereviewers on this page I am actually going to review the business based on ethics, professionalism and sanitation. Not about the location of a bathroom. First and foremost the office appears extremely well kept. I am disappointed with the reading material they offer, each time I visit it is the same magazines. I am tired of reading the same article about Brad Pitt and Angelina Jolie. When I was escorted to the back the rooms also looked well cleaned and there were no apparent hazards to my health that made me nervous. The doctors and nurses all appeared to be well groomed and healthy themselves. Secondly, I appreciate that they call back quite quickly, if there are ever any hiccups in scheduling they usually never have to move me but an hour or two around my previously scheduled appointment. They were very clear and upfront about what my insurance covered and what it wouldn't and communicated with me to make sure I consented with the proper x-rays and treatments. Recently, I went in to get my bottom wisdom teeth removed and I am very happy with my experience. The specialist is flown in from Oahu once a month and I really enjoyed his methods and I felt very comfortable.I specifically enjoyed that they didn't require that I was put under for the procedure. This is huge brownie points for me because any doctor that automatically jumps to the conclusion that you need to go under is not a doctor I recommend to anyone. The main reason I gave this establishment 4 stars instead of 5 is because upon my discharge after my wisdom extraction I was not informed of a condition called 'dry socket.' On day four of my healing I was in so much pain that I blew through the pain meds they prescribed me and was still in tears. Thanks to a coworker who told me about the condition which prompted me to google and call back to arrange an appointment to follow up and verify my condition. Sure enough I had 'dry socket' and was immediately seen within the hour by the doctor which was very much appreciated. I felt relief from my pain within 4 hours and had no need to take further pain medication after treatment for the dry socket was completed (appointment took 15 minutes). Overall, I am very happy with this business and I will be a returning client. However, I will take it upon myself to ask a few more questions to make sure I am prepared for anything in the future after any procedures are done. I just wish someone would have told me about potential issues before hand which would have saved me from significant pain.

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

I moved to Hilo for work and was going back and forth to Oahu to see my previous dentist. This got…read moreto be expensive and then COVID hit, which made it impossible. After asking around, I was referred to Dr. Leong. I wish I had known about him sooner. He and his staff are kind, patient, non-judgmental and always happy to see you. I am not a person who is afraid of the dentist but I know that some people are. They are very gentle and will tell you as things are happening. I have tori mandibularis (bones growing under the tongue and the top of my mouth), which makes x-rays painful. They were such pros in doing the x-rays with the bitewings that there was no discomfort or pain. They accept most insurance and copayments are minimal. It is easy to schedule, cancel or reschedule or appointments. I highly recommend this dental practice to anyone.

I had an oral infection emergency, which my PCP would not assist me with antibiotics, and I had no…read moredentist as yet. I phoned Dr. Leong's office and he got me in very quickly. He did prescribe the antibiotics to eliminate my infection before my first actual dental care visit. His staff are very friendly and cooperative, going out of their way to assist me with an insurance set back. The staff, as I witnessed, were very conscientious with disinfecting and taking Covid-19 precautions. Dr. Leong is now my permanent dentist. He is efficient, gentle, and caring of my pain threshold. I am a finicky shopper or products and services. Dr. Leong gets two thumbs up and I highly recommend him.

First thing I noticed when I walked in was air purifier and how clean everything was (in every…read moreroom)! Each person working there seemed pleasant & attentive. Dentist took the time to get to know me & say a bit about himself. His consultation was very thorough and helpful for me. The best oral cleaning I've ever had.

From the owner: Specializing in: - Dental Hygienists…read more- Dentists - Dental Clinics - Pediatric Dentistry

First Timer here!!! Walked in, and the place looks clean and…read morevery well organized. Everyone was so friendly and helpful. Before each procedure was done, It was explained in detail. I met with Dr. Miyamoto because I had a very sore tooth. She is so wonderful and the equipment they have is so amazing. They took very good care of me and will definitely be back to get more work done.

I as the other lady who was hesitant to write a review had an experience also with Alex Spivek. I…read morewent in for a toothache and a teeth cleaning. I was sent to another dentist in Kona where I spent $$ to find out what I knew that the problem is periodical disease and a root canal was not possible. Doctor Alex was very nice but I trust my feelings and intuition. He asked about cancer in my family and said he was very worried and made Me feel awful every time I left. I was ready to switch dentists just because of my intuition. I called and they said he was no longer there. I would like a solution to a dental Problem not someone who makes you feel scared or worried. No wonder the woman who wrote the review had to go thru a situation with her child. I feel for you and your child .

If you are looking for a dentist, I highly recommend Mauna Family Dental. They are all very warm…read moreand welcoming. I haven't been back in a few years so I had LOTS of work to catch up on. However, my dental hygienist Adam made me feel so comfortable and at ease during my appointment. Love him for that!! He was not only super knowledgeable and skilled, he was so fun and reassuring. He had me leaving feeling confident in my smile!

From the front desk to the doc herself this team is incredible. I had the greatest experience and…read morefelt very taken care of. Professional, kind, knowledgeable. And if you want to see the gals at the front desk smile a mile, bring them sweets. Thanks everyone for a wonderful first experience. I think this is the start of a really great relationship.