I debated about writing this review for a while, but decided that its only right that other people know about how bad Waimea Smiles can be.
Dr Miyasato is nice, but she pawned us off on a new dentist who is straight from the mainland, Alex Spivak.
Alex Spivak saw our kids and said they all had many cavities that needed to be filled. We said okay, and sent them in for treatment. Our son went in and said his mouth was numb for an unusual amount of
time. Husband went in and had the same problem. He informed Spivak, before we sent out daughter in.
He saw our daughter, who went in to the office a completely healthy child, and filled her cavity. Like her brother and dad, she had numbness to her face that lasted all night. We figured it would wear off the next day.
IT DID NOT.
Her entire face on one side drooped, from her eye to her lip. It looked like she had a stroke! We called
him to inform him of her injuries and he wanted us to bring her in. We told him we were taking her to her physician because he couldn't do anything for her and because why would we want to take her back to someone who INJURED her?!
Her doctor said she had nerve damage and prescribed her a heavy steroid medication to try and relax her face.
He stated that he couldn't tell if it was broken or bruised and said he would get a specialist to see
Her.
In the meantime, this was before Christmas and we had planned out a trip to the mainland for our kids. So we hoped and prayed that her face would return to normal for her sake.
NOPE!
Her face remained droopy and she lost control of the muscles that move her eyebrows. Her eyes watered like crazy and her mental health was affected. She was miserable the entire trip. She used to be our most cheerful child, friendly, talkative and happy but after the injury caused by Dr Spivak, she withdrew from everyone in the family and became very angry.
We arranged for her to get counseling because of this. Remember that the injury affected half of
her face, which is the first thing everyone sees! She couldn't raise her eyebrows, or move her mouth, which affected her speech, her smiles, and the way she ate and drank. In school, she would cover half of her face from her eyes to her chin, with her hand. Her food and drink would drop out of her mouth for
Months because she couldn't control her lip muscles!
We went to see the pediatric neurologist we were referred to and he confirmed that her facial injury definitely came directly from the dentist. As I said before, prior to her appointment she was 100% healthy and had a happy disposition.
Her face was injured from December to March and we have received NO APOLOGIES from Spivak or Waimea Smiles. But we have received a letter signed by him stating that he discontinued service to us because of a "patient doctor breakdown"
No class, no aloha, and no integrity.
On a side note, those "many cavities" our kids had magically disappeared once we switched dentists. Interesting how that happened. read more